Hello, @zhasanj7,

Thank you for reaching out to us with your concern.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Excessive Scrolling Load: If you wish to disable the lazy load effect, kindly adhere to the following instructions:

a. Go to ‘Edit Page with Elementor’.
b. Move to each element’s ‘Settings of Element’.
c. Select ‘Advanced’.
d. Choose ‘XStore ajaxify’.
e. Locate ‘Lazy loading’ and switch it to ‘Off’.
f. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw. Afterward, check again.

3/ Please read and follow the next articles – https://www.8theme.com/documentation/docs/xstore-documentation-beacon/

https://www.8theme.com/documentation/docs/white-label-branding-plugin/

We hope this information is helpful.

4/ To Add / modify your footer as per your requirements, please proceed to the XStore Builders section and select ‘Footer Builder’ via Elementor. Once there, you can make the necessary adjustments and update accordingly.

For detailed guidance, we encourage you to consult our theme documentation available at:
(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

Please always create new topic for new issue on our support forum to avoid any inconvenience and get fast assistance.

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @OnlyCBD,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and are pleased to inform you that we did not identify any issues from our end. It appears that the problem may be related to cache storage on your browser. We kindly suggest clearing your browser cache to see if this resolves the issue.

Additionally, we have prepared a detailed video to guide you through the process. Please view the video in its entirety for further assistance.

We trust this will be helpful to you.

Best regards,
The 8Theme’s Team

Hello, @Cr3atorf1lm,

Thank you for your response.

We are currently unable to access your website due to an issue with the wp-admin credentials provided earlier, which appear to be invalid or non-functional.

To assist you effectively, we kindly request that you provide us with valid wp-admin access credentials. Please ensure that these details are submitted securely in the private content area designated for such sensitive information.

Your prompt response will enable us to proceed with the necessary checks and provide you with the support needed.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Hello, @Cr3atorf1lm,

Thank you for contacting us and for using XStore.

We are currently experiencing difficulty accessing your website as it appears to be in maintenance mode.

To assist you effectively, could you please provide a screenshot of the issue along with the credentials for your site’s wp-admin? Kindly submit these details in the private content area designated for secure information exchange.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Your prompt response will help us address your concerns swiftly.

Best regards,
The 8Theme Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, we have set the Quick View type to OFF-Canvas. You can verify this setting by navigating to XStore > Theme Options > WooCommerce > Shop Elements > Quick View in your site’s admin panel.

Additionally, we have provided images for your reference in the private content area of our support platform.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Intermarket Guest Amenities,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have thoroughly reviewed your website and are pleased to inform you that the Slider widget is functioning correctly. To ensure that you are viewing the most recent version of your site, we kindly ask that you clear your browser’s cache and then revisit your website.

For your reference, we have included a screenshot in the private content area of our correspondence.

Additionally, please be advised that the Slider widget has been deprecated. We recommend transitioning to the Slides widget for improved functionality and support. We believe this change will enhance your website’s performance.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @lookyhua,

Thank you for contacting us and for using XStore.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Lyes,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

https://www.8theme.com/topic/when-i-install-demo-showing-error-can-not-create-or-active-new-child-theme/#post-410905

Hello, @thebomb,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We have selected the ‘Wide Layout’ for your site and published the changes, which should address your concerns.

To view the updates, please clear your browser’s cache and revisit your site. For your reference, we have uploaded images illustrating the adjustments in the private content area of your account.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @hafunerix,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

Hello, @Sabbir Ahmad,

We have reviewed your website using the Chrome browser and did not encounter any issues. For your reference, we have included a screenshot in the private content area of our correspondence.

Should you continue to experience difficulties, we recommend clearing your browser’s cache or attempting to access the website with a different browser.

Additionally, we suggest reading the following article for more information on resolving common access errors: [HTTP 403 Forbidden: What is Error 403 and How Do I Fix It?](https://www.ionos.com/digitalguide/hosting/technical-matters/http-403-forbidden-what-is-error-403-and-how-do-i-fix-it/?srsltid=AfmBOoppomcpm0_wRpKhmMtpIVtrIPt5oKrg_FW5bWTh30f944svXhmS)

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Vijith,

Thank you for contacting us and for using XStore.

1/ In the latest versions of our theme, we have introduced new builders, such as the XStore Single Product Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/) and the XStore Products Archive Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/), new Header Builder, along with additional elements. Please note that some elements are designed to function exclusively within their respective builders, which is why they are restricted from use in other areas of the website’s content.

2/ We would like to kindly suggest the utilization of the XStore Prebuilt Mega Menu to enhance your website’s navigation experience. To implement this feature, you are required to create a static block using Elementor. Subsequently, you can effortlessly insert the Prebuilt Mega Menu onto your Elementor page by dragging it from the XStore Studio widget area. Once inserted, you have the flexibility to customize the mega menu according to your preferences.

For your convenience, we have provided visual references to assist you in this process:
https://imgur.com/a/Z7vjE71
https://imgur.com/a/XLhyCxs

Furthermore, we encourage you to review the XStore documentation pertaining to the Mega Menu for additional guidance, which can be found at the following link:
https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We trust that this information will prove to be valuable in addressing your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team.

Hello, @chienyi,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to see the changes.

To address the problem, we have deactivated the Developer Mode option within the XStore built-in email builder. This adjustment has rectified the issue you were experiencing.

You now have the ability to modify the email layout according to your preferences using the XStore email builder and publish it accordingly.

For visual reference, please view the images located in the private content area.

Additionally, we encourage you to consult our theme documentation for more detailed information and guidance at: [XStore Theme Documentation](https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/).

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @pankaj kumar,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have thoroughly reviewed your website using a personal mobile device and are pleased to inform you that we did not encounter any issues. To ensure optimal performance on your end, we kindly suggest clearing your browser’s cache and accessing the website with a different browser. We hope this resolves any difficulties you may be experiencing.

For further reference, please refer to the image provided in the private content area of our support platform.

Should the problem persist, we would appreciate it if you could inform us of the specific mobile device and browser you are using. This information will greatly assist us in understanding and addressing the issue more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team