Hello, @Ombi,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Our technical team has made the following updates:
1. We modified the product archive layout using the XStore Builder > Product Archive Builder via Elementor. Specifically, we have changed the sale price color to red as per your request.
2. We have also added custom CSS code to adjust the appearance of the crossed-out prices, making them appear smaller.

For your reference, we have uploaded images detailing these changes in the private content area of your account.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @nihal,

Thank you for your response.

We are pleased to inform you that we have thoroughly reviewed and tested the homepage of your website using the Elementor plugin. We are happy to report that everything is functioning correctly.

To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and verify the changes once more.

Additionally, we have prepared a video walkthrough to assist you further. You can find the video link in the private content area provided.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @cmotal,

We are glad that your issue has been successfully resolved. Should you require further assistance, please do not hesitate to contact us.

Have a great day.

Best Regards,
The 8Theme Team

Hello, @zhasanj7,

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Please always create new topics for new issues on our support forum to avoid any inconvenience and get fast assistance.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @cmotal,

We are writing to inform you that the wp-admin credentials you provided are currently invalid or not functioning properly. To assist you effectively, we kindly request that you provide us with valid wp-admin access. Please submit these details securely in the private content area.

Thank you for your attention to these requests. We look forward to your prompt response so we can proceed with the necessary adjustments.

Best Regards,
The 8Theme Team

Hello, @Mumtoz,

Thank you for providing us with the wp-admin access to your site.

Upon review, we have noticed that your website is currently running on an outdated version of the XStore Theme and the XStore Core Plugin. Additionally, several other required plugins are also out of date.

It is crucial to keep the XStore theme and core plugin updated to the latest versions to ensure optimal performance and security of your website.

To address the issues and enhance your site’s functionality, please proceed with the following updates:

1. Update the XStore theme to the latest version (9.3.18) and the XStore core plugin to version (5.3.18). You can find detailed instructions and the latest versions here:
– Theme Update Guide: [Theme Update](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)
– Plugin Update Guide: [Plugins Update](https://www.8theme.com/documentation/xstore/plugins/plugins-update/)

2. Please ensure that all other plugins on your website are updated to their latest versions.

After updating, you may also want to customize the footer to better suit your needs. Guidance on editing the footer can be found here:
– [XStore Footer Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

For your reference, here is our changelog which details all updates and fixes:
– [Update History](https://xstore.8theme.com/update-history/)

We hope these updates will resolve the issues you are experiencing. Should you need any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @cmotal,

Thank you for your response.

We are currently reviewing your request and require further details to fully understand your needs and provide the most effective assistance. Could you please elaborate on your issue or specify your desired outcome? This will enable us to address your concerns more accurately.

Additionally, for us to assess the settings and resolve the issue efficiently, kindly provide a screenshot of the problem along with your site’s wp-admin access. Please ensure that this information is submitted through the private content area to maintain security.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @cmotal,

Thank you so much for purchasing our theme and contacting our support center.

To remove the image from the breadcrumbs, kindly navigate to the edit page, remove the featured image, and ensure to save the settings.

For your reference, please see the attached image. https://paste.pics/RQW0L

Should the issue persist, we kindly request that you provide your site’s WP-admin access in the private content area. This will allow us to review your settings and assist you further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Ombi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @DashDoor,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have created a mega menu with a product categories widget and assigned it to the ‘Shop’ menu. This was done using the XStore builders and the Header builder via Elementor. You have the flexibility to edit the mega menu according to your requirements and update it as needed.

For your convenience, we have recorded a tutorial video that demonstrates how to manage the new mega menu. Please view this video in the private content area for further guidance.

We hope you find these updates helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @dzikiite,

Thank you so much for purchasing our theme and contacting our support center.

We have thoroughly reviewed your website and are pleased to inform you that we did not encounter any issues. Additionally, we have successfully integrated a mobile menu widget into the mobile header, which can be accessed via XStore > Theme Options > Header Builder.

For your reference, we have included images in the private content area of our correspondence.

Should the issue continue to persist on your end, we kindly request that you help us better understand the situation by recording a video that demonstrates the actions you are taking and the problem you are encountering. Please upload this video to a file-sharing service and share the link with us.

We appreciate your cooperation and are committed to resolving your query as swiftly as possible.

Best regards,
The 8Theme Team

Hello, @Adeeb Ahmed,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly request that you edit the “Add to Cart” element located under the XStore Builders > Single Product Builder via Elementor. For detailed guidance, please refer to the following documentation: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Please adjust the settings according to your requirements and ensure the updates are applied accordingly.

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @thebomb,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have thoroughly reviewed your website and are pleased to inform you that we did not encounter any issues. To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and revisit the site.

We recommend that you please downgrade the PHP version 8.3 to 8.0 or 8.1.

Additionally, we have prepared a video tutorial to assist you further. You can find the video link in the private content area designated for your access.

We trust this will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Living Space,

Thank you for your response.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Do you use a cache plugin? Please test how it works when this plugin is disabled.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

Hello, @Cr3atorf1lm,

Thank you for your response.

To address your query, we kindly ask you to follow the steps below to adjust the settings for your Advanced Sticky Header:

1. Navigate to XStore > Theme Options.
2. Proceed to Header Builder.
3. Select Advanced Sticky Header.
4. Click on General.
5. Configure the settings according to your requirements.
6. Ensure to save your changes by clicking on ‘Publish’.

For your reference, we have included a screenshot in the private content area of our website.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team