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Viewing 30 posts - 61 through 90 (of 409 total)

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Robert

Participant

July 17, 2021 at 00:23

Quick update…

I’ve been searching and found this related support ticket:

https://www.8theme.com/topic/a-couple-of-questions-about-the-theme/

On Q3 from the above link, the answer from Olga suggests it may be cache related. I use Cloudflare CDN and have already cleared the Cloudflare and browser cache. Maybe XStore V8 has introduced some sort of additional cache? I’m seeing something called “Files Generator” in v8, which I did not notice before. Is this maybe causing an issue?

Robert

#294571 Copied In reply to: Slider Rev on top of Shop page not displaying anymore, now have jquery error

Robert

Participant

June 16, 2021 at 18:46

Hello Olga

Thank you for taking the request into consideration.

Regards
Robert

#291139 Copied In reply to: XStore Digital Marketing demo – Please release this in WPBakery format?

Robert

Participant

May 29, 2021 at 14:25

OK, I found the problem Firefox extension. It’s called Facebook Container.

“Facebook Container isolates your Facebook activity from the rest of your web activity in order to prevent Facebook from tracking you outside of the Facebook web site via third party cookies.”

I’ll remove this extension completely. Thanks for your help. ?

Robert

#289333 Copied In reply to: XStore Gym demo – footer instagram images not showing in Firefox

Robert

Participant

May 29, 2021 at 14:22

Hi again

I have been experimenting.

I tried with my VPN off but still didn’t work.
I tried clearing all cache data, still didn’t work.

I then opened a ‘private window’ in Firefox and loaded the site. I could now see the Instagram images load as they should. I think that maybe I have a Firefox add-on that is causing the problem when not in private view. I will disable them one by one and see if I can find one that is causing it. I’ll get back to you and let you know what I find.

Robert

#289332 Copied In reply to: XStore Gym demo – footer instagram images not showing in Firefox

Robert

Participant

May 29, 2021 at 14:12

Hello Rose

Please see this screenshot, which includes what I see and the popup with Firefox version, stating it is up to date:

https://prnt.sc/13jw400

Version: 88.0.1 (64-bit)

Robert

#289326 Copied In reply to: XStore Gym demo – footer instagram images not showing in Firefox

Robert

Participant

May 26, 2021 at 18:00

Hello Olga

Thank you. OK, understood. I’ll remove the third-party plugin on my site.

Robert

PS – will close ticket.

#288989 Copied In reply to: Is Kirki Customizer Framework needed for XStore anymore?

Robert

Participant

May 18, 2021 at 13:26

PS – See private content area for login credentials if you need to take a look.

Please contact administrator
for this information.

#287933 Copied In reply to: Previous issue with Cookie Notice has returned after updating XStore to v7.2.9

Robert

Participant

May 18, 2021 at 13:09

Hello Olga

Thank you. That snippet of code has worked. Although the bottom of the cookie notice popup seems to me to be hidden beyond the edge of the browser window, so the bottom border of the popup is not seen, like the other three borders.

Below are screenshots from Chome in MACOS Big Sur and Windows 10 respectively:-

MACOS Big Sur Chrome screenshot

and

Windows 10 Chrome screenshot

I seem to recall the bottom border of the popup being visible.

Regards
Robert

#287926 Copied In reply to: Previous issue with Cookie Notice has returned after updating XStore to v7.2.9

Robert

Participant

March 17, 2021 at 13:57

OK, many thanks. Understood.

Robert

#279771 Copied In reply to: XStore v7.2.5 Slider Revolution button now opens in new tab not same window

Robert

Participant

March 17, 2021 at 12:27

Hello

Before updating the Cookie Notice plugin it was v1.3.2. Here is the screenshot of the notice in a square that hovers near the bottom of the site:

https://prnt.sc/10o3fgx

After updating to v2.0.3:-

https://prnt.sc/10o37qt

You’ll notice after the update that the notice is a bar across the whole width of the footer of the screen, not a popup square anymore. It’s not the same.

Robert

#279749 Copied In reply to: XStore v7.2.5 Slider Revolution button now opens in new tab not same window

Robert

Participant

March 16, 2021 at 22:36

One more thing, in a previous ticket that I closed, I mentioned that the Cookie Notice had lost its styling. It was suggested that I roll back the plugin to a previous version, and it would be fixed in the next update. Now that XStore v7.2.6 has been released, has the styling for the cookie notice plugin been fixed yet?

Robert

#279650 Copied In reply to: XStore v7.2.5 Slider Revolution button now opens in new tab not same window

Robert

Participant

March 16, 2021 at 19:42

OK, understood. Changing Type from ‘jQuerytriggered’ to ‘Tag Link’ fixes the problem.

Thank you very much. I’m not sure when the issue started, but somewhere along the line, the jQuerytriggered method stopped working.

Thanks
Robert

#279639 Copied In reply to: XStore v7.2.5 Slider Revolution button now opens in new tab not same window

Robert

Participant

March 16, 2021 at 02:18

Hello Rose

Sorry for the delay in responding. On the development site I provided in the private area, to test this, I rolled back XSTore to v7.2.4 and still had the issue. I then rolled back Core from 3.2.5 to 3.2.4 to see if it had anything to do with core. However, the problem still exists with XStore 7.2.4 and core 3.2.4. I am not sure when it started, as it’s not often I check the slideshow button on existing sites. I will see if my cloud drive has the deleted folder for XStore 7.2.3 and see if I can roll back even further and test if it was then the issued started.
Please bear with me. I’ll come back tomorrow with more results of my testing.

Robert

#279463 Copied In reply to: XStore v7.2.5 Slider Revolution button now opens in new tab not same window

Robert

Participant

March 2, 2021 at 18:05

Hello Olga

Yes, images are now loading correctly. Thanks. I will close this ticket, and just hope in future that your team decides to add WPBakery.

Robert

#277377 Copied In reply to: XStore Coffee Demo – some images on the demo blurred & will it get WPBakery?

Robert

Participant

March 2, 2021 at 16:21

Hi Olga

Thanks for responding.

(use right-click, open in new tab)

https://prnt.sc/10be2ta

https://prnt.sc/10be3qw

I hope this helps.

Robert

#277350 Copied In reply to: XStore Coffee Demo – some images on the demo blurred & will it get WPBakery?

Robert

Participant

February 8, 2021 at 10:11

Thanks Rose

I’ll close this ticket.

Robert

#273011 Copied In reply to: XStore Cookie Notice plugin not working after update to v2.0.2

Robert

Participant

February 6, 2021 at 16:01

Hello Rose

Thank you. I copied the general.php file to the other sites, and that has worked. Thanks, I will close this ticket now.

Robert

#272794 Copied In reply to: XStore – New White Label Branding – Glitch with icon

Robert

Participant

February 3, 2021 at 18:58

Hello Rose

Thanks for your comments. I appreciate them.

Can you let me know which files were changed, so I can apply the fix to my other sites that use XStore? Was it Core plugin, theme or white label plugin that the fix was applied to?

Regards
Robert

#272153 Copied In reply to: XStore – New White Label Branding – Glitch with icon

Robert

Participant

February 2, 2021 at 13:51

Hi Rose

Many thanks. I will close this ticket.

Robert

#271791 Copied In reply to: XStore – glitch on the White Label Branding option

Robert

Participant

February 2, 2021 at 03:36

Hi Rose

Thanks for fixing the dev site. I have multiple licenses, so I would like to personally apply the fix to the other sites. Can you let me know if it was just the White label branding plugin that was fixed or the theme or maybe the Core plugin? I can then replicate the fix on my sites.

Robert

#271705 Copied In reply to: XStore – glitch on the White Label Branding option

Robert

Participant

January 31, 2021 at 13:51

Hi

Screenshot 1: https://prnt.sc/xx38h8

Screenshot 2: https://prnt.sc/xx3acn

Can you confirm if you can replicate this on your end?

I have put login credentials in the private area for you.

Robert

Please contact administrator
for this information.

#271450 Copied In reply to: XStore – glitch on the White Label Branding option

Robert

Participant

January 31, 2021 at 13:15

Hi Rose

I just realised that the XStore white label branding plugin does not inform us that there is an update like Core does.

Prior to your reply, it was 1.0.1. I have just updated it to v1.0.3, but my issue persists.

I’ll get back to you in a while with screenshots and login credentials if that helps.

Robert

#271438 Copied In reply to: XStore – glitch on the White Label Branding option

Robert

Participant

January 11, 2021 at 23:37

Hi Olga.

Thanks. I think it would be possible for me to apply it to every page individually using WPBakery, but not once to all pages via the theme options. if ever you create a newspaper theme in future, this option might be suitable for that. Store that thought for a future theme maybe.

I just created a news site for my local area (see private content). Not yet posted any articles, as we’re on lockdown locally and not much happening.

Robert

Please contact administrator
for this information.

#267913 Copied In reply to: Adverts on either side of the main page

Robert

Participant

December 30, 2020 at 11:30

Hi again

Yes, your technicians’ changes have worked on the live site. I am glad I did not have to use the multiple headers.

Big thanks,
and have a Happy New year to the whole team! ??‍♂️???

Robert

#266242 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Robert

Participant

December 30, 2020 at 10:43

Hi

I have only just seen your message. I will take a look and try and replicate it on the live site later.

Thanks. I appreciate the efforts.

I’ll report back when done.

Robert

#266231 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Robert

Participant

December 26, 2020 at 19:36

Hi Rose

Thank you.

Robert

#265890 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Robert

Participant

December 26, 2020 at 14:32

Hello Rose

Thanks for responding.

From your answer, it looks like I am unable to have the same header like other pages in the single product page builder since I can’t set one background image for Top header, Main menu, Bottom header and Breadcrumbs area, as with all other non-product pages.

Thanks for your efforts explaining, but I will revert back to a standard product page layout, so I keep the same header for all pages. It is a shame this is not possible with the Single Product Page Builder. I see it as a flaw that needs addressing.

Happy New year
Robert

#265868 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Robert

Participant

December 24, 2020 at 21:15

I still need help, please? My site is offline until the product page is fixed??? This is urgent.

#265751 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Robert

Participant

December 24, 2020 at 17:07

Rose

You stated “You can create one multiple header with background”. there is no option for a background. See my above posts for where I need assistance. I am stuck until I get an answer and the live site now has an Under Construction page on it until this is fixed.

Sorry but I really need assistance on this and if frustrating that another day will go by with the site offline.

Robert

#265721 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Robert

Participant

December 24, 2020 at 13:31

It seems that there is a flaw in the theme customizer. The setting for header background is outside of the header builder area and hence I am unable, it seems, to set a background image for the Single Product Page header that I just created. It is a white background with no image for the whole header like About & Contact pages. I need help with this.

Can a default background for the single product pages be set in customizer at all, if not why not? and if not, can it be set with CSS?

Seems like a major floor to me. I suggest that the developers move the header background setting to within the header builder.

Robert

#265688 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page
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Viewing 30 posts - 61 through 90 (of 409 total)

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