OK, just checked, and no there was no sliding functionality in that part of the home page.

One suggestion I might have…

When I imported the Home Banners demo, it came with an About Us page different to the ones on your own demo. There was an Visual Composer ‘image carousel’ with images of brands. I replaced this with the ‘brands carousel’, which was more appropriate, since it automatically pulled images from the Brands post types. What it lacked was the ability to provide each brand with a URL and allow the user to click the brand image and be taken to their website as an option. I use a number of other themes that have a brands carousel that have this feature.

Just an idea.

Regards

OK, I have found an option in Theme Settings myself. For anyone else interested, its here::-

Admin -> Theme Options -> General -> Layout -> Support Chat = OFF

Another major issue I have with this failed import procedure, is that on all other pages, like About Us or Contact, the header is the same as the default layout with a red background, and not like the demo you have for Home Banners with a grey background.

Please also advise on how to correct this myself.

Please do not fix without explaining how to replicate the demo properly myself?

One more thing… When the site is loaded, the ‘top panel’ is initially hidden. An arrow pointing downwards can be clicked on to view the top panel. When you hover over this arrow, the word “Top Panel” is displayed. Please can you advise me how I can change the wording to something else like “Support”?

Regards

Hi Olga

OK, understood. In the glasses demo is a static block named ‘Top Panel’, which is for a drop-down section above the header. It uses the share tag, but when you look at the icons produced, they do not indicate they are for sharing, the natural assumption is that the icons are for visiting the social media pages, not sharing. you guys should take a look as its confusing to the visitor.

Thanks

No, the login details are correct. I just tested them using copy and paste and it worked for me.

Make sure you use copy & paste. On the WP Login screen ensure you tick the ReCaptcha form box before logging in. If you do not initially see the ReCaptcha box, then reload the page until you see it.

The details provided were indeed correct.

I think I worked it out by changing this also…

.breadcrumbs-type-8:not(.home) .top-bar .menu>li.menu-item-has-children>a:after, .breadcrumbs-type-8:not(.home) header .menu>li.menu-item-has-children>a:after {
color: red;
}

Eva

Thanks. I will try.

Regards

I have put in for a refund request via ThemeForst/Envato. I am having to change themes for my client whom is desperate to sell their items in the run up to Christmas, they are currently losing money due to this broken theme.

The theme remains broken with latest secure versions of the plugins, and only works with the unsecured out-of-date plugins mentioned with are vulnerable to attack. I’ve patiently waited for support to get the broken theme working since I purchased it, and now am forced by my client to move on and get the refund.

Please respond with acceptance of my refund request, given the obvious problems I’ve had.

Agreed. But whilst I strongly believe that Eva Kemp is doing her best, its the theme developers that have seriously messed up here. Having bought hundreds of themes to be modified for clients, I’ve only ever come across a couple of problems where I am unable to go live because of inherent faults with the theme not being compatible with plugins it requires.

8Theme should have made this a priority, but all that’s happened so far is I was continually sent on a wild goose chase on my end to sort it out. They know full well the latest plugins break the site.

Hello Eva

You last posted on 12th November informing us that the new theme would be available on Tuesday 17th.

Its now Sunday 21st November, and the updated theme is still not yet available; please advise when it will be?

I have a finished site that can’t go live for the aforementioned security issues. My client is furious with me… and quite frankly if its not sorted, I will need a refund to go with another theme. Months have now gone by without a secure theme.

Regards

yet again no answer to an import security issue. I have a client ringing me every day to get the Ecommerce site running. they are losing money.

Are you now going to provide me with a refund and I will switch to another working Magento theme.

OK, I think I’ve cracked it by amended the css you provided earlier.

Here’s my updated version:

footer .container .widget-container .twitter-list li {
border-bottom: 1px solid #444;
margin-bottom: 1.0714em;
padding-bottom: 1.0714em;
}

blockquote.testimonials-text {
    color: #ffffff;
    font-family: 'Open Sans',sans-serif;;
    font-size: 18px;
    background-color: transparent;
    border: none;
}

blockquote.testimonials-text:after, 
blockquote.testimonials-text:before {
    display: none;
}

.testimonials-slider .owl-controls {
   background-color: transparent;
}

.testimonial-info .testimonial-author {
	color: #ffffff;
    font-family: 'Open Sans',sans-serif;;
    font-size: 18px;
    background-color: transparent;
    border: none;
}

.owl-carousel .owl-pagination .owl-page span {
    display: block;
    width: 12px;
    height: 12px;
    margin: 5px 7px;
    opacity: 0.5;
    -webkit-border-radius: 20px;
    -moz-border-radius: 20px;
    border-radius: 20px;
    background: #ff0000;
}

The problem now remaining is that I set the testimonial to be a slider, with interval in milliseconds of 8000 (alsd tried many different values), but they do not slide from testimonial to testimonial as it should do. The end user can only use the bullet point navigation control underneath to go to the next one.

Thanks.

Sorry for the delay, have been waiting for the major issue of your out-of-date plugins to be sorted, as the site does not work with latest downloads you made available. (another support request thread)

The above .css solution works well, and from your css provided I was easily able to amend the text further to my requirements.

There are two remaining issues with the testemonials.

1. The testimonial author text remains grey, how do I add css to alter the colour, size font etc for this?
2. After adding a second testimonial, the navigation controls appear, but it looks awful. There are two left and right arrows in circles. I like these, but the colour needs to be amended, how can I do that? Underneath the testimonial and author is a secondary navigation control with two bullet points on a white background. I would like this background to be transparent, and also be able to turn it off completely to be left with the left/right arrows in circles.

Please kindly advise how to achieve this?

Hope this makes sense.

Regards