…so to follow-up on the above I sent earlier.

I have now deleted the two plugins you sent me via email and installed the two that came with Classico v1.3, and the site is working again now.

Unfortunately, the site is now not secure as a result of installing outdated plugins. We were warned by Themeforest to update.

Please answer questions relating to when you expect this issue to be resolved, as the site simply cannot go live until then.

I’m seriously considering cutting my losses, getting a refund and buying an E-commerce theme that is fully updated. Have had no issues with Magento themes to date.

Eva Kemp.

No FTP access is not restricted unless you kept inputting the wrong information multiple times, your IP may have been locked out.

I myself used copy and paste with the information I provided you and was able to connect with FileZilla no problem.

Try connecting from a different IP address and using copy and paste. If you do not have a different IP address, provide me with yours so I can remove it from the IP blacklist on the servers’ firewall.

Please do not publish the IP of the development server. DELETE IT PLEASE!!! I now have top change the user login as a result of you publishing information I provided to you privately.

This is not how I expect support to act by making private details public.

Please see my private message

Sorry, please check these FTP details, error in the last one.

Eva

Thanks. I have deleted the Ultimate VC Addons plugin and rolled back to the one you sent me.

The site is still not working. Well, the front page is still not loading below the slideshow, however, now other pages like “About Us” are now loading OK.

I have also noticed that when editing the Home page, visual composer is not functioning now, and i can only see the page in text form. Whatever you sent me has broken visual composer completely it seems.

Its like the site is only loading the top section of every page. Is there a fault with the custom file “vc_basic_grid.php” that you previously sent me? This is the only other change I made since the site was last working.

Also can you confirm that the two versions of the plugins you sent me work correctly on your end?

Thanks

I have rolled back Visual Composer to 4.7.3.

My site is still not functioning. Should I also roll back Ultimate Addons for Visual Composer? The current version installed is the latest, Version 3.13.7. Please send previous known working version of this file?

At the moment, when viewing pages nothing is shown below the header of pages of below the slideshow on the front page.

… following on from my above post…

In addition to nothing loading on the Home page below the slideshow, also nothing is loading on other pages below the header area.

I have noticed that in the pre-footer area, the demo (and my site) uses Footer Variant 1. In this, it uses the element “Woo Product List” which is also deprecated. I disabled this loading by deselecting it from Appearance -> Widgets -> Pre Footer Area ->

It did not solve the problem?

I need to know what other possible elements from your demo content that are causing the problem?

If your clients import your demo, then we should expect it to work as described. I simply don’t believe that the site is not displaying anything under the header area simply because of deprecated elements. There is another issue since the plugin updates I mentioned.

Please help???

They are exactly the same credentials I provided last time on another thread which worked for you.

I have just checked myself, and the WordPress login works as I provided it. I used copy & paste from the above. You need to use copy & paste too.

Please note that the admin username is two words with a space in. You may have only been typing the first word, which is not what was intended. After checking myself, I can confirm the mistake is your side.

Also note that the WordPress login uses a Google Captcha, so please do not ignore this either.

Thanks very much. The Woocommemerce display setting worked very well, and the images are all the correct proportions now, looks much better indeed.

There is still a problem with parallax images behind the testimonials not always displaying. There seems to be an issue after plugin updates I think. Have you had anyone else mention this problem? I feel that Visual Composer seems to be broken. Bearing in mind that this was a fresh install. The Parallax image loads sometimes after a refresh.

With regards to the custom css to change the text on the testimonials. This will help me change the font settings myself in future. Please can you also kindly help me to remove the box surrounding the text? and also allow me to vary the width the text is within? The box is not necessary and clashes with the image background to be honest. I hope in future that your developers can ensure that the testimonials can be tweaked more easily, as its far too rigid. See the example theme I mentioned in the private section above for an example of how its implemented well with Visual Composer.

Sorry about that, I had uploaded the wrong .htpasswd file.

Please try again with same credentials.

Hello

Sorry for the delay. The site whilst in development is offline. What I have done is to create an online, htacess password protected version of the default demo install (variant 1) with slight alterations to the demo including pro-footer and footer area’s added. Also in the parallax section of the Home Page, I have added the Testimonials widget. Testimonials are working, but the styling is awful. (see private content of this reply for WP admin login details as requested).

I would like to be able to change the following:-

• font
• font colour
• size
• font has white background, this is not changeable, I need it to be transparent
• no options for navigation. Just appears as radio buttons, not suitable, maybe needs navigation arrows

I have used the Visual Composer plugin with other themes, and on those these, its very easy to change the above I have mentioned. I won’t mention the competitor themes here, but I’ll mention in the private section of this post for you to see what I mean.

The testimonials widget started working again for me after an upgrade to Classico v1.3.

However, when I’m using it with a background image behind the testimonials text, the text shows up with a white background over the image. I don’t want that. The styling is not suitable for my needs.

I also want to be able to change the font, colour and size. How can I alter the testimonial widget text?

I need some advice how to alter the appearance please? Where to start?

Hello Eva

Sorry, but I can;t seem to find Punch Fonts section. I can only see “General, Styling, Typography, Ecommerce, Blog & Portfolio, Import/Export”. I Can’t see Punch Fonts section. I would have expected to see something in the Typography section, but can’t.

please can you be a little more specific?

regards

Sorry, the icon boxes on the demo is actually on the About Us page, not the FAQ page.

https://www.8theme.com/demo/classico/variant1/about-us-2/

Still have a problem that I cannot change the fontawsome icons.

Please help, its been over a month with no reply???