However, it seems that your team has come in and fixed the problem, thank you very much for making those changes.
Would we be okay to update the theme down the line? Or, will those edits they made go away?
The Watch Strap Co.
Participant
August 6, 2020 at 17:00
Thanks… so, I will link the product page for you and this should show you how the functionality works. Basically the only difference is that when you add it to the cart with XStore it says ‘0’ as the cost, whereas if you don’t have XStore enabled it will show you the price entered.
If you need to access the site via FTP your developers had problems with this in the past, so, feel free to install WP File Manager in the backend 🙂
Thank you
Please contact administrator for this information.
The Watch Strap Co.
Participant
August 4, 2020 at 21:21
Thanks Hung
The Watch Strap Co.
Participant
August 4, 2020 at 21:20
Thanks
The Watch Strap Co.
Participant
August 4, 2020 at 21:18
Haha, very strange!
Well thank you very much for looking into it 🙂
The Watch Strap Co.
Participant
August 3, 2020 at 14:36
Thanks for the update, really weird…
I just tried disabling the theme and it works for me, also switched back to XTHEME and its working… Did you change anything to make it start working from the time you sent this message?
The Watch Strap Co.
Participant
August 3, 2020 at 14:30
Thanks, we actually ended up getting rid of the plugin and using a different one 🙂
The Watch Strap Co.
Participant
August 3, 2020 at 14:29
Thank you Hung,
I understand, this is why we have downloaded the plugin, I mean that it seems xtheme doesn’t work with the plugin, it works when we disable the theme.
Is there any way to fix this?
The Watch Strap Co.
Participant
August 1, 2020 at 15:49
Thank you for the reply Rose,
So, the easiest way to check the functionality is on their own demo site, if you add a product to the basket it will give you a ‘create cart’ pop-up for customers to enter their email.
When XStore is enabled it doesn’t popup at all, nothing happens 🙂
The Watch Strap Co.
Participant
August 1, 2020 at 15:47
Thank you very much Rose 🙂
The Watch Strap Co.
Participant
August 1, 2020 at 15:03
Thanks for the reply,
So basically, the plugin just flat out doesn’t work, it doesn’t appear on the website like it should do. If you log into the site and switch back to default storefront theme you should see the bar.
I have copied my FTP details, however, beforehand you did have a problem logging in, so, I have the WP FILE MANAGER plugin installed in the backend if that is easier 🙂
Please contact administrator for this information.
The Watch Strap Co.
Participant
July 31, 2020 at 13:23
Thanks Olga!
Will this ‘bloat’ the website? Or it literally just changes that text snippet 🙂
The Watch Strap Co.
Participant
July 31, 2020 at 11:56
Sorry! Just watched your video and see what you mean, I will contact them now and see if they can help!
The Watch Strap Co.
Participant
July 31, 2020 at 11:56
I hadn’t yet, as I though it may be a theme problem.
We used your theme before and had the exact same problem (thumbnails being listed vertically and not functioning), but we were never able to nail down the plugin.
This was a new plugin we never used before and the problem was pretty much identical. Have you ever come across something similar before?
The Watch Strap Co.
Participant
July 31, 2020 at 11:33
Just enabled it and it says ‘UP TO’
Is there any way to change that to save ‘SAVE’ like the simple products do, all of our variation prices are the same, so, its not up to but a fixed price.
I did have a look in the same settings area but can’t seem to find an option to change variable product tag text
The Watch Strap Co.
Participant
July 31, 2020 at 11:31
Haha! Don’t know how I missed that, thanks so much!
Great support 🙂
The Watch Strap Co.
Participant
July 31, 2020 at 09:08
We have ‘WP File Manager’ installed on the site, maybe this could be a workaround for the FTP problem that we’re having?
The Watch Strap Co.
Participant
July 31, 2020 at 08:56
Hi there,
I have just double checked the login information and it seems to be working for me.
I’ve also just reset the password again, could you let me know if you can get it?
Please contact administrator for this information.
The Watch Strap Co.
Participant
July 30, 2020 at 20:35
Hi there…
I’ve just checked the site and it seems like it is working at the moment, so, I guess you managed to get into the site which is great! What was it that I was missing?
I had one other question, I am using ‘Woocommerce Page Builder’ (WPBakery) and the slider doesn’t work when I use one of the product page templates.
I assume this is because I am missing the template? We have created, could you possibly guide me on what to add to make it compatible? Thank you so much.
Please contact administrator for this information.
The Watch Strap Co.
Participant
July 30, 2020 at 17:11
Very weird, yes, that is the host we use.
I’ve copied the IP too in the private content.
Just tried the IP on my system and it works too
Please contact administrator for this information.
The Watch Strap Co.
Participant
July 30, 2020 at 16:43
Just checked on Google and someone suggests this?
Edit > Settings > Connection > FTP > Look at Transfer Mode (change passive to active )
Maybe it will work
The Watch Strap Co.
Participant
July 30, 2020 at 16:07
I’ve just double checked the login details on my end and they seem to be working okay for me. I’m using WinSCP to connect.
Looking at your screenshot maybe try TLS? I don’t know if that might help.
I’m just using the plain option
The Watch Strap Co.
Participant
July 29, 2020 at 21:11
For anyone else looking at this, I fixed it by exporting my settings in theme options and importing them into child theme.
No idea, why that fixed it though!
The Watch Strap Co.
Participant
July 29, 2020 at 11:32
Thank you very much! Really helpful 🙂
The Watch Strap Co.
Participant
October 12, 2019 at 16:56
Thank you very much! That seems to have resolved the issue 🙂
