Issue with WooCommerce Smart Coupons - by The Watch Strap Co.

Solved6 replies2 participantsUpdated by The Watch Strap Co.

  • Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant

    We’ve installed the official Smart Coupons Extension by WooCommerce, however, seem to be having a problem with this.

    We’ve disabled Ajax, so, the gift card adds to the basket, however, it shows as value 0, no matter what we add to it.

    Are missing another setting do you know?

    It seems to be work perfectly fine on standard theme

    #246767 Copied Theme version: 6.3.8 WooCommerce version: 5.4.2

    6 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Provide us with URL and temporary access, to your site.
    Also, we need screenshots of how the plugin works when a default WC theme (Storefront) is enabled on your site, for better understanding the correct functionality.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regard

    #246770 Copied
    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant

    Thanks… so, I will link the product page for you and this should show you how the functionality works. Basically the only difference is that when you add it to the cart with XStore it says ‘0’ as the cost, whereas if you don’t have XStore enabled it will show you the price entered.

    If you need to access the site via FTP your developers had problems with this in the past, so, feel free to install WP File Manager in the backend 🙂

    Thank you

    Please contact administrator
    for this information.
    #246772 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    “AJAX Add To Cart For Simple Products” option should be disabled in Theme Options > WooCommerce (Shop) > Single product page > Single product layout.

    Regards

    #246871 Copied
    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant

    Yes, that is what we had disabled already,

    However, it seems that your team has come in and fixed the problem, thank you very much for making those changes.

    Would we be okay to update the theme down the line? Or, will those edits they made go away?

    #246881 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    All should be fine after the theme update.

    Regards

    #246883 Copied
    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant

    Thanks 🙂

    #246949 Copied

The issue related to '‘Issue with WooCommerce Smart Coupons’' has been successfully resolved, and the topic is now closed for further responses