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Viewing 29 posts - 1 through 29 (of 29 total)
  • Avatar: sirlothos
    sirlothos
    Participant

    It is not local Eva, If I change the template you may see it but a lot of other perople, including me with different browsers don’t see it. and that is a big problem.

    #94610 Copied In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    I changes the template to the native one but the browser still reads the Legenda one. Any help please?

    #94508 Copied In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    Also, if you go into the worpress admin account, “appeareance / Personalize / ” the preview shown on has the right pricing on it. Maybe there is a setting that is preventing the new prices to be reflected on the Front page.
    Thanks for your help.

    -ML

    #93990 Copied In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    Jack Richardson,
    No computer reflects the correct price. There is a Clear bug with your woo commerce not updating and reflecting pricing. You can’t just wash your hands like that. Please help me fix the bug.

    This is a proiblem with your template and your woocommerce platform.

    Thank you!

    #93936 Copied In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    Ok, I created a new FTP account for you. Please review the issue ASAP and let me know how can we get this fix.

    Some computers show the updated pricing, some don’t, some show it one day later.

    Obiously, we can’t ask our clients to clear their computer cache everytime they visit the site. The site should and MUST reflect the updated pricing as it is on the admin.

    In many cases, people are seeing the old price and when they add it to the cart, they see the updated price and are complaining.

    Hope you can understand the urgency of this. Thank you!

    Please, contact administrator
    for this information.
    #90539 Copied In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    Hi There, I updated everything.
    You can see in the screenshot, that the price showing for Ultracavitacion is $3,800 when the actual price I updated is $3,799, so it is still not updating.

    The real price show up after you add it to cart, then you see $3,799. This is creating a huge problem for us. Please Help ASAP.

    We need to be able to reflect pricing instantly. otherwise custemers think one price are being charged a different one.

    Please, contact administrator
    for this information.
    #88685 Copied Theme version: 2.9 WooCommerce version: Latest In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    And will it change my current settings or affect the site in any way after I make the update?
    Thank you!

    #88673 Copied In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    Thanks for the quick response.
    where do I get the new legenda theme package? can you please provide a path?
    thank you!

    #88671 Copied In reply to: Legenda not reflecting pricing updates
    Avatar: sirlothos
    sirlothos
    Participant

    My client is telling me that when she updates pricing , it does not reflect on the site. It only shows the “new” updated pricing when you click on “add to cart”or when you add it to the cart.

    So in other words, a client comes to the site, likes a product and he decides the price is good, when he adds it to the cart the price changes and pisses him off instantly.

    For some reason the changes do not reflect immediately on the site, it is easy to reproduce the error. You have access to the site. the same thing happen with the address, when I changed it, it took several days to show the updated office.

    Please don;t ask me for anymore screenshots, I really need you to solve this issue ASAP as we are getting more and more customers frustrated with the site.

    Martin

    #88023 Copied Theme version: Latest In reply to: Legenda theme not updating.
    Avatar: sirlothos
    sirlothos
    Participant

    Both contacto PAGE and Contacto under footer are showing the wrong address.

    Please, contact administrator
    for this information.
    #84457 Copied Theme version: Latest In reply to: Legenda theme not updating.
    Avatar: sirlothos
    sirlothos
    Participant

    Please take the time to actually look through the main pages of the site. You will see that is not updating. I updated the content weeks ago and it still showing up the old office.

    Please, contact administrator
    for this information.
    #84452 Copied In reply to: Legenda theme not updating.
    Avatar: sirlothos
    sirlothos
    Participant

    Like I said, some pages show the address I updated. Some other pages like the hompage show the old address and phone:

    Humberto 1ro 985 Piso 11

    Capital Federal (C.P. 1103)

    Ciudad Autonóma de Buenos Aires

    Tel: (011) 4300-9150

    Thanks!

    #82054 Copied In reply to: Legenda theme not updating.
    Avatar: sirlothos
    sirlothos
    Participant

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@mhoebius.com.ar to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    #75244 Copied In reply to: Fatal error: Allowed memory size of 134217728 bytes exhausted js_composer
    Avatar: sirlothos
    sirlothos
    Participant

    Yes…very very slow.
    I cannot even get in nor my colleagues.

    #75237 Copied In reply to: Fatal error: Allowed memory size of 134217728 bytes exhausted js_composer
    Avatar: sirlothos
    sirlothos
    Participant

    Is 2GB not enough for your template?That’s what I currently have. I already increased it last 2 times and added more resources

    #75208 Copied In reply to: Fatal error: Allowed memory size of 134217728 bytes exhausted js_composer
    Avatar: sirlothos
    sirlothos
    Participant

    Try to access to the admin, it’s almost impossible to even get the login page to load. I’ve increase the hosting resources to the max, and I don’t think that for a site that only has less than 100 products should be such an issue. the template seems really slow and with a ton of extra issues.

    #74980 Copied In reply to: 500 Internal Server Error on Legenda theme
    Avatar: sirlothos
    sirlothos
    Participant

    Hi Eva,
    the site is not working fine, it crashed multiple times over the last week and when it’s acutally online it’s extremely slow. I really need your help here, I stripped it down to the minimum amount of possible plugins, and I still get errors on the error log on things such as visual composer, the Ajax ‘add to cart’ feature.

    I really Really need you to help me out put out the fire and find out where the errors lie and what to do to fix it immediately. If the template is not well built for ecommmerce you need to tell me .

    Please help!!!

    Please, contact administrator
    for this information.
    #74978 Copied Theme version: Latest WooCommerce version: Latest In reply to: 500 Internal Server Error on Legenda theme
    Avatar: sirlothos
    sirlothos
    Participant

    Well Now the site is giving me this error after removing the ajax feature. I cannot longer access the site or the Admin site. Please HELP!!
    http://www.mhoebius.com.ar/

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@mhoebius.com.ar to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    #73740 Copied In reply to: Error when Adding to cart
    Avatar: sirlothos
    sirlothos
    Participant

    its down now

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 3072 bytes) in /home/majo14/public_html/wp-content/plugins/woocommerce/includes/class-wc-comments.php on line 209

    #67008 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    Hi Eva, I haven’t heard from you or the team in a while. Can you please tell me what the issue is with the VComposer that keeps crashing the site? Please advice,
    Thank you.

    #66693 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    Eva, I updated the VC on May 11 and seemed to be workging fine until May 16th where it had the followin errors on mo.php (which was failing before) and Visual Composer as well. So upgrading it did not really solve the problem, it’s still taking up a lot of memory. Please let me know what we need to do to get to the bottom of this issue. Thank you for your help.

    [16-May-2015 10:31:53 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 26 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 240
    [16-May-2015 10:41:29 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 240
    [16-May-2015 10:43:13 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 196608 bytes) in /home/majo14/public_html/wp-content/plugins/js_composer/config/map.php on line 631

    #65331 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    Eva, I updated both plugins.
    I still would like a further evaluation to make sure that it does not happen again.
    Thank you.

    #63273 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    I will update those. But I still need to know the reason why it’s crashing. Please advice and thank you Eva.

    #63271 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    Ok, try again. you should have access to the main path now and admin in WP

    #63245 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    Below is the access. Please not this is a live site.
    Thank you and I appreciate all your help with this matter.

    Please, contact administrator
    for this information.
    #63231 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    Hi Eva, We’ve increased the allocated memory 3 times and it helped initially but it once a week this happens. i have months of reports showing this problem.

    I reinstalled and updated both wordpress and the Legenda theme to the latest, and then I proceeded to remove all the plugins except for the minimum necessary.

    It worked well for 2.5weeks and it crashed again with the fatal error.

    All three repa I spoke at go daddy said we have more than enough memory (2gb) foe this site. They suggested most likely the themehas issues and was not well built.

    are you suggesting that for this theme to run properly I need a dedicated server?

    why does it crash randomly, why does it need so much memory ?

    Please don’t tell me it’s the host again, I have built several sites eay bigger than this one with much less memory. I really need you to tell me if this is a template issue.

    thank you.

    #63118 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    Here is a new error.
    Now the site is slow loading again.

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /home/majo14/public_html/wp-content/themes/legenda/framework/shortcodes.php on line 486

    #62785 Copied In reply to: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted
    Avatar: sirlothos
    sirlothos
    Participant

    No, I’m checking it directly with my Iphone 6. Please see the links below.

    Please, contact administrator
    for this information.
    #62467 Copied In reply to: Theme not responsive on Mobile
    Avatar: sirlothos
    sirlothos
    Participant

    That looks really good in a desktop browser. In fact if you shrink the browser window, the site becomes responsive. But when I access the site through my iPhone 6 or an android system, I see a full page, no as the screnshot you provided. What I see is a miniature version of the full site and it should be exactly like your screenshot. do you know why?

    #61040 Copied In reply to: Theme not responsive on Mobile
Viewing 29 posts - 1 through 29 (of 29 total)