This topic has 18 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp
Hello,
My Legenda theme Site crashed this morning giving me a 500 error. Could not access the admin nor the site at all. I restored a previous back up from a few days ago and now it’s working.
I’m not really sure what is causing this memory usage since I have cleaned most of the plugins, leaving only the absolute minimum. Updated everything on both wordpress and plugins installed and the site seemed to be working fast with no errors until this morning.
Here is the error log:
08-May-2015 12:38:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4096 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 221
[08-May-2015 12:38:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4096 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 221
[08-May-2015 12:38:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4096 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 221
[08-May-2015 12:51:56 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 6 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 246
[08-May-2015 13:02:59 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 206
[08-May-2015 13:05:51 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 196608 bytes) in /home/majo14/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 796
[08-May-2015 16:15:38 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /home/majo14/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 2512
[08-May-2015 17:31:51 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 102 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 221
[08-May-2015 17:40:03 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 102 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 221
[08-May-2015 17:40:03 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 246
[08-May-2015 17:40:03 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 206
[08-May-2015 17:44:20 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 246
[08-May-2015 17:44:20 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 94209 bytes) in /home/majo14/public_html/wp-includes/pomo/streams.php on line 164
[08-May-2015 17:44:24 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4096 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 221
[08-May-2015 17:44:28 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 64 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 246
[08-May-2015 17:44:28 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 61 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 246
Any help would be greatly appreciated it.
Here is a new error.
Now the site is slow loading again.
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /home/majo14/public_html/wp-content/themes/legenda/framework/shortcodes.php on line 486
Hello,
You need contact your host and ask them to increase memory_limit value.
Thank you.
Regards,
Eva Kemp.
Hi Eva, We’ve increased the allocated memory 3 times and it helped initially but it once a week this happens. i have months of reports showing this problem.
I reinstalled and updated both wordpress and the Legenda theme to the latest, and then I proceeded to remove all the plugins except for the minimum necessary.
It worked well for 2.5weeks and it crashed again with the fatal error.
All three repa I spoke at go daddy said we have more than enough memory (2gb) foe this site. They suggested most likely the themehas issues and was not well built.
are you suggesting that for this theme to run properly I need a dedicated server?
why does it crash randomly, why does it need so much memory ?
Please don’t tell me it’s the host again, I have built several sites eay bigger than this one with much less memory. I really need you to tell me if this is a template issue.
thank you.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Below is the access. Please not this is a live site.
Thank you and I appreciate all your help with this matter.
Hello,
Please give us permissions to view all settings in wp-admin panel.
Also you created an empty FTP account. We can’t check any files. Please give us access to be able to view and edit site files.
Thank you.
Regards,
Eva Kemp.
Ok, try again. you should have access to the main path now and admin in WP
Hello,
You’re using old versions of the theme and Visual Composer plugin.
Please update them. Plugin can be downloaded at this link https://www.8theme.com/download-plugins/ .
Don’t forget to create a back up of your files and database before update!
https://www.youtube.com/watch?v=KdWESIIPU1k
Also update Revolution Slider plugin.
Thank you.
Regards,
Eva Kemp.
I will update those. But I still need to know the reason why it’s crashing. Please advice and thank you Eva.
Eva, I updated both plugins.
I still would like a further evaluation to make sure that it does not happen again.
Thank you.
Hello,
Please monitor error_log file. The issue might be caused by outdated version of Visual Composer plugin.
Thank you.
Regards,
Eva Kemp.
Eva, I updated the VC on May 11 and seemed to be workging fine until May 16th where it had the followin errors on mo.php (which was failing before) and Visual Composer as well. So upgrading it did not really solve the problem, it’s still taking up a lot of memory. Please let me know what we need to do to get to the bottom of this issue. Thank you for your help.
[16-May-2015 10:31:53 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 26 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 240
[16-May-2015 10:41:29 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/majo14/public_html/wp-includes/pomo/mo.php on line 240
[16-May-2015 10:43:13 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 196608 bytes) in /home/majo14/public_html/wp-content/plugins/js_composer/config/map.php on line 631
Hi Eva, I haven’t heard from you or the team in a while. Can you please tell me what the issue is with the VComposer that keeps crashing the site? Please advice,
Thank you.
Hello,
Sorry for a delay.
As I see your site is working fine, without any errors.
Do you still see them in error_log file?
Regards,
Eva Kemp.
its down now
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 3072 bytes) in /home/majo14/public_html/wp-content/plugins/woocommerce/includes/class-wc-comments.php on line 209
Hello,
You need contact your host and ask them to increase memory_limit value.
Regards,
Stan Russell.
Hello,
Sorry, but this is related to your server configuration. You need ask your host to increase memory_limit value. Try to set 256M instead of 64M that you have now:
http://storage3.static.itmages.com/i/15/0529/h_1432910761_5840527_ef04aa23ad.png
Thank you.
Regards,
Eva Kemp.
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