Hello,
Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Quform is a plugin. The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
Read about plugin update here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
Thanks for the reply. Our technicians will be back to work after the weekend and help you.
Regards
Hello,
Do you have server cache or CDN? Clear all cache including cache from Rocket plugin.
Regards
Hello,
About image size read here – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
Regards
Hello,
On the demo, images were uploaded with borders, for example – https://prnt.sc/207xgqj
Try to use the next custom CSS code:
.content-product .product-content-image img,
.single-product .main-images a img,
.sidebar-widget .products-widget-slider img,
.single-product .swipers-couple-wrapper .swiper-wrapper img {
border: 1px solid #e1e1e1;
}
.single-product .swipers-couple-wrapper .swiper-wrapper img {
margin-top: 3px;
margin-bottom: 3px;
}
.single-product .swiper-container-autoheight .swiper-wrapper {
padding-bottom: 6px;
}
Regards
Submit a feature request, please – https://www.8theme.com/taskboard/ , describe it in more detail there.
Regards
Hello,
Sorry, but there is no such possibility.
Regards
There is no such option, by default. You can remove cross-sell from settings of products https://prnt.sc/207q4ps , or hide the section using custom CSS or PHP code.
Here is an example of CSS:
.cross-sell-products {
display: none;
}
Regards
Hello,
Price color and font size in product category and detailed pages?
– try to add the next code in Theme Options > Theme Custom CSS:
.content-product .price {
font-size: 20px;
color: #222;
}
I want the background color to only cover the length of the text and not the whole width of Text Pomo element.
– try the next code:
.header-main .et_promo_text_carousel .swiper-slide span {
background-color: #eeee22;
min-height: 100%;
padding: 10px;
}
.header-main .et_promo_text_carousel {
background: transparent;
}
Regards
Hello,
I would recommend you to contact the support of WooCommerce. There is no settings for this from our theme side.
Regards
Hello,
Thanks for using our theme.
We don’t speak your language, use English, please.
Custom header is used on Home page, so go to Theme options > Header builder > Multiple headers > edit header for the Front page. Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
Regards
Hello,
Thanks for the reply. Our technicians will be back to work after the weekend. I will let you know their answer. Please be patient.
Regards
Hello,
Use the code + disable “Products Masonry” in Theme options > WooCommerce > Shop > Shop page layout
Regards
Hello,
Thanks for the reply. I will let you know once get an answer from the developers
Regards
Hello,
https://prnt.sc/206xwek
Try code from this topic – https://www.8theme.com/topic/bottom-aligned-products/
Theme Options > WooCommerce > Shop elements > Swatch Position > Disable
Regards
Hello,
Please provide temporary wp-admin and FTP access via the Private Content area. I will pass this problem to our developers, they will be able to check and fix it after the weekend.
Regards
Hello,
Provide URL and temporary wp-admin access, so we can take a closer look at your settings
Regards
Hello,
Theme Options > General > Enable Old Widgets Panel > On.
Regards
Hello,
Please provide temporary FTP access also. I will pass this problem to our developers, they will be able to check and fix it after the weekend.
Regards
Hello,
You’re welcome! We are glad that you sorted it out.
Regards
Hello,
Please check our docs – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/
Describe your question in more detail with screenshots for a better understanding.
Regards
Hello,
Have you checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ?
As we can see, XStore theme is not activated on your site. Watch this video – https://youtu.be/4n1re0jKorc
What problem with the import do you face?
Provide temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Do you use cache plugin CDN or server cache? Try to clear all cache and check then.
Do you use WPBakery of Elementor? Do you use Multiple headers?
Theme Options > Speed Optimization > Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache > Off, clear cache of browser, and check the result. Activate mentioned options once all changes to the header/menu will be done.
Please provide URL and temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Review can be displayed inside tabs or outside https://prnt.sc/2067s2a , there is no other possibility, unfortunately.
You can submit a request here – https://www.8theme.com/taskboard/ If it takes votes from other customers then our developers will be able to add it to the queue.
Regards
Hello,
Try to enable Always Load Wc-Cart-Fragments in Theme options > Speed optimization.
Regards
Hello,
Thanks for using our theme.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
2/ Provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
Clear cache and check one more time, it is displayed better now – https://gyazo.com/efa1f6bde81bde002a6fbf4e2fe0e814 https://prnt.sc/2064gme
Go to Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template.
Regards
Hello,
Have you tried to clear cache of mobile browser?
We can’t log in – https://gyazo.com/17988f6c2b42da5717c684759a6463c2 Please check.
Regards
WooCommerce > Settings > Accounts and Privacy > set next settings – https://gyazo.com/339d55ec2952666bddfc27a828d88b8b
Regards