Hello,
Sorry, but your request is a bit unclear to me. Please describe the desired result in more detail.
Regards
Hello,
Sorry, but your request is a bit unclear to me. Please describe the desired result in more detail.
Regards
Hello,
I’ve passed your problem to our dev team, you will get an answer after the weekend. Please do not change access.
Regards
Hello,
If menu static block content was created using Elementor, you can use Elementor to edit it only . Go to Elementor > Settings > Post types > enable for static blocks.
Do not use WPBakery and Elementor to edit the same content, because it can create a mess in content structure.
If you want to use WPBakery to edit menu static blocks, create such blocks from scratch and select them for the menu. Here you can find some videos about menu – https://www.youtube.com/c/8theme/videos
Regards
Hello,
Theme Options > Header Builder > Mobile menu > Dropdown Opening Action
Regards
Hello,
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Regards
Hello,
I do not see the problem in Theme Options – https://prnt.sc/23o89jv Please clear cache and check one more time.
Regards
Hello,
https://prnt.sc/23o8744 – enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
For example – https://prnt.sc/23o87ld
If this doesn’t help, provide FTP access, so we can check the problem more deeply.
2/ Theme Options > Header builder > Search > disable search by pages.
3/ Custom CSS code can be used for this.
Regards
Remove the transform effect in the mentioned code, to get rid of the blur.
Regards
Hello,
Could you provide temporary wp-admin access?
Regards
Hello,
Do you use cache plugin? Try to disable the plugin and check the header then. If this helps, check what option of the cache plugin caused the issue.
Provide URL of category page where the problem with the scroll persists.
Regards
Hello,
Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide FTP access to the staging site, I will ask one of our dev to check the problem more deeply.
Regards
Hello,
I can see Featured products on your Home page – https://prnt.sc/23o7jzm Please clear cache and check one more time. Is it solved?
Regards
Hello,
1/ Check Footer now – https://prnt.sc/23o6hwv Also, I’ve enabled WPBakery for static blocks, so you can edit content of the Footer static block now – https://prnt.sc/23o6nnx
2/ Check the logo in the header now.
3/ Check the header content now https://prnt.sc/23o7e1a , edit it depending on your needs via Theme Options > Header builder
4/ I do not see the problem – https://prnt.sc/23o7f78
Regards
Thanks for the video. Please clear all cache and check one more time, it looks like the update fixed it – https://prnt.sc/23o5ylf
Regards
Hello,
Add product short description https://prnt.sc/23o1mrk https://prnt.sc/23o1o5m
for variable products you can add variations and variation swatches – https://prnt.sc/23o1oyq https://youtu.be/LgzC4iK-j6A
Upsells products https://prnt.sc/23o1uvn https://prnt.sc/23o1wx5
Let us know if you need any further assistance.
Regards
Let us know if you need any further assistance.
Regards
Hello,
Here it is https://prnt.sc/23kpb2b and in the Dashboard https://prnt.sc/23kpd0o Please delete this user once you check.
Clear all cache and check Facebook login then or try to use another device/browser. Record a video of the problem.
Regards
Hello,
Could you provide temporary wp-admin access?
Regards
Edit attribute > Type https://prnt.sc/23kp1cb
Regards
Hello,
Provide URL of the category page and temporary wp-admin access.
Regards
Hello,
Try to add the next code in Theme Options > Theme custom CSS:
.off-canvas-sidebar-opened .woocommerce-ordering {
display: none;
}
Regards
Do you use WPBakery or Elementor? Enable one of these editors for static blocks – https://www.8theme.com/documentation/xstore/support/static-blocks/ and you will be able to edit content of blocks depending on your needs.
Regards
Hello,
Do you have the same situation when a default theme, like Storefront, is activated on your site? If the situation is independent of our theme, contact support of WooCommerce plugin.
Regards
Feel free to ask if you have any other questions.
Regards
Hello,
I’ve passed your request to our dev team, you will get an answer after the weekend. Please do not change access.
Regards
Thanks for the screenshot. Please provide URL of your site and temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Provide us with FTP access to your site, please. We’ll check issues in more detail.
Regards
1/ Update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If you are using child theme, make sure that your custom changes in files are not the reason for the issue.
3/ If this doesn’t help, provide FTP access, so we can check the problem more deeply.
Regards
Hello,
I do not see the video, unfortunately. There is a screenshot only – https://prnt.sc/23k18ct
Could you provide the video one more time?
Regards
Hello,
Variation swatches enabled on your site? Watch this video – https://youtu.be/LgzC4iK-j6A
Provide URL of page where you want to display product attributes and temporary wp-admin access.
Regards