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Customizer infinitely spinning, after recent update

This topic has 12 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Shunya

Shunya

Participant

December 18, 2021 at 04:22

Hi, Since the latest update, the customizer goes into an infinite spin mode when I select options within the customizer. The customizer is firing up fine. Check screenshot.
https://www.dropbox.com/s/hlxncfqky1s2xwp/Screen%20Shot%202021-12-17%20at%209.44.51%20PM.png?dl=0

Generally any General layout settings, widget settings, product builder areas, vertical header- do not load in the customizer as shows in the screenshot

I’ve tried,
reinstalling xstore core
changing theme to storefront, customizer is launching and back.

WP_Debug log is posting
PHP Notice: Undefined index: availability in /home/customer/www/–/public_html/wp-content/themes/xstore/framework/woo.php on line 2091

#312373 Copied Theme version: 4.0.10

11 Answers

Rose Tyler

Support staff

December 18, 2021 at 09:38

Hello,

Provide URL of your site, temporary wp-admin and FTP access, so we can take a closer look.

Regards

#312386 Copied

Shunya

Participant

December 18, 2021 at 09:49

Credentials in the private area

I’ve also tried FTP based theme update, no change. issue still there

Please contact administrator
for this information.

#312389 Copied

Shunya

Participant

December 18, 2021 at 09:53

Other details

Please contact administrator
for this information.

#312393 Copied

Rose Tyler

Support staff

December 18, 2021 at 11:27

Hello,

We can’t log in to your staging site, please check wp-admin access.
https://ra**on.ca/ – theme options work fine – https://gyazo.com/4074b5be804ed98c6fb7cf8717012e16
Describe in more detail what exactly should we do to be able to see the problem.

Regards

#312405 Copied

Shunya

Participant

December 18, 2021 at 17:23

Hi, please find attached details.

Please contact administrator
for this information.

#312453 Copied

Rose Tyler

Support staff

December 19, 2021 at 09:20

Hello,

Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide FTP access to the staging site, I will ask one of our dev to check the problem more deeply.

Regards

#312465 Copied

Shunya

Participant

December 19, 2021 at 10:59

Hi,

I’ve tried disabling all cache plugins, clearing cache from browser, CDN etc. measure. Is there a way for me to rollback to the previous version of xstore? This problem started only after I updated. Working fine before that.

Please contact administrator
for this information.

#312477 Copied

Rose Tyler

Support staff

December 19, 2021 at 11:52

Hello,

I’ve passed your problem to our dev team, you will get an answer after the weekend. Please do not change access.

Regards

#312481 Copied

Shunya

Participant

December 19, 2021 at 16:47

Thank you!

#312511 Copied

Olga Barlow

Support staff

December 20, 2021 at 15:33

Hello,

Issue caused by js errors of the Dokan plugin and these errors appear even with the default theme https://prnt.sc/23px11p
So, contact plugin support to get fix for this error. Check the customizer once plugin author fix the problem.

Regards

#312572 Copied

Shunya

Participant

December 20, 2021 at 17:21

Thank you! Downgrading Dokan resolved the issue.

#312588 Copied
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Customizer infinitely spinning, after recent update

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