Page 964 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

December 18, 2021 at 13:14

Hello,

Provide URL of page where Featured products should be shown and temporary wp-admin access.

Regards

#312418 Copied In reply to: Featured products not showing ribbon on those products set as featured

Rose Tyler

Support staff

December 18, 2021 at 13:13

Hello,

Theme Options > WooCommerce > Shop elements > Variation swatches > Swatch Position > Disable

Regards

#312417 Copied In reply to: size attributes to appear only product page

Rose Tyler

Support staff

December 18, 2021 at 13:10

Hello,

Please try – https://prnt.sc/20nn1at

Regards

#312416 Copied In reply to: footer menu for mobile.

Rose Tyler

Support staff

December 18, 2021 at 11:38

Hello,

Thanks for using our theme and for contacting us.
Please try: Theme Options > Speed Optimization > Menu Dropdown Ajax Loading > Off

Regards

#312408 Copied In reply to: X-Store themes (Mega Menu Issue) v 8.0.11.

Rose Tyler

Support staff

December 18, 2021 at 11:30

Hello,

Fixed – https://prnt.sc/23jnu70 Elementor enabled the Beta option by default in the latest update and it caused the mentioned issue. Keep option disabled.

Regards

#312406 Copied In reply to: Problem with WooCommerce images and product gallery

Rose Tyler

Support staff

December 18, 2021 at 11:27

Hello,

We can’t log in to your staging site, please check wp-admin access.
https://ra**on.ca/ – theme options work fine – https://gyazo.com/4074b5be804ed98c6fb7cf8717012e16
Describe in more detail what exactly should we do to be able to see the problem.

Regards

#312405 Copied In reply to: Customizer infinitely spinning, after recent update

Rose Tyler

Support staff

December 18, 2021 at 11:15

Hello,

Try to set – https://prnt.sc/233cdcv , or provide temporary wp-admin access, so we can take a closer look.

Regards

#312404 Copied In reply to: Not working #tab_additional_information and #tab_reviews

Rose Tyler

Support staff

December 18, 2021 at 11:11

Hello,

Please describe the desired result in more detail and provide URL of product (site where our XStore theme is activated).

Regards

#312403 Copied In reply to: customisation on product page

Rose Tyler

Support staff

December 18, 2021 at 11:01

Hello,

Thanks for the reply. Our dev team will back to works after the weekend. I will let you know their answer.

Regards

#312402 Copied In reply to: Mobile menu not saved for new setting.

Rose Tyler

Support staff

December 18, 2021 at 09:57

Provide temporary wp-admin access, please.

Regards

#312394 Copied In reply to: Problem with WooCommerce images and product gallery

Rose Tyler

Support staff

December 18, 2021 at 09:38

Hello,

Provide URL of your site, temporary wp-admin and FTP access, so we can take a closer look.

Regards

#312386 Copied In reply to: Customizer infinitely spinning, after recent update

Rose Tyler

Support staff

December 18, 2021 at 09:25

Hello,

Thanks for the reply.
I do not see any video in your last message. Please provide a video of the problem. Thanks in advance.

Regards

#312385 Copied In reply to: Issue with accessibility checker ( Wave Validator ) in Cart icon

Rose Tyler

Support staff

December 18, 2021 at 09:21

Hello,

I do not see the problem – https://prnt.sc/23j72ea

Regards

#312384 Copied In reply to: I cannot update, I have a critical error

Rose Tyler

Support staff

December 18, 2021 at 09:18

Hello,

Thanks for using our theme.
We can’t log in, unfortunately, https://prnt.sc/23j5c2o
1/ Your site is under maintenance mode, so we can’t check it.
2/ Theme Options > Header builder > Logo element width
3/ If you are using our Header Builder, positions of elements can be changed depending on your needs. Here you can find some videos about the header builder – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
4/ Do you use the latest version of the Elementor plugin? Try to set – https://prnt.sc/233cdcv

Regards

#312382 Copied In reply to: Need Help with adjusting elements not displaying correctly
Rose Tyler

Support staff

December 18, 2021 at 09:06
Hello,

Please change this code https://prnt.sc/23j51nh to:

a, .mpc-textblock a { color: #474dff; } a:hover, .mpc-textblock a:hover { color: #222; }

Regards
#312381 Copied In reply to: Changing the color and hovering color of hyperlinks
Rose Tyler

Support staff

December 18, 2021 at 08:56

Hello,

Could you provide temporary wp-admin access?

Regards

#312380 Copied In reply to: The popup et-mini-content is blocked by footer

Rose Tyler

Support staff

December 18, 2021 at 08:39

Hello,

I suppose menu static blocks can be translated and you can set correct links in the translated copy of the menu. Create translation of menu and change not title only but URL also. Please try this.

Regards

#312379 Copied In reply to: Menu item list lacking option to link to category page except for hard-linking

Rose Tyler

Support staff

December 18, 2021 at 08:30

Hello,

Thanks for the access. What is a path to the theme folder?

Regards

#312378 Copied In reply to: WooCommerce Bookings does not appear on our product pages

Rose Tyler

Support staff

December 18, 2021 at 08:16

You’re welcome!

Regards

#312377 Copied In reply to: Website not responsive to different desktop screen sizes

Rose Tyler

Support staff

December 18, 2021 at 08:07

Hello,

Do you use the latest version of the Elementor plugin? Try to set – https://prnt.sc/233cdcv

Regards

#312376 Copied In reply to: Problem with WooCommerce images and product gallery

Rose Tyler

Support staff

December 17, 2021 at 16:43

Hello,

Thanks for using our theme and for contacting us.
We can’t log in, unfortunately. Please provide correct wp-admin access.

Regards

#312331 Copied In reply to: product carousels does not respond accordingly

Rose Tyler

Support staff

December 17, 2021 at 15:21

Hello,

1/ Theme Options > Breadcrumbs > Background Image
Edit page > Featured image – https://prnt.sc/23f7w9e
2/ Theme Options > Multiple headers > edit header for the Front page – https://prnt.sc/23f7y06
Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc

Regards

#312323 Copied In reply to: Changing the “Organic” theme’s Header images
Rose Tyler

Support staff

December 17, 2021 at 14:30
Hello,

The main color you can change via Theme Options > Styling. For other links custom CSS code can be used, for example, add the next code in Theme Options > Theme custom CSS > Global:

a { color: #474dff; } a:hover { color: #222; }

Regards
#312314 Copied In reply to: Changing the color and hovering color of hyperlinks
Rose Tyler

Support staff

December 17, 2021 at 13:12

Hello,

Follow our docs to update theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#312297 Copied In reply to: Issue with accessibility checker ( Wave Validator ) in Cart icon

Rose Tyler

Support staff

December 17, 2021 at 11:53

Hello,

We can’t login. Have you changed wp-admin access?
Check translation of XStore Core plugin.
Appearance > Widgets > Cart area

Regards

#312293 Copied In reply to: translation to portuguese BR not working

Rose Tyler

Support staff

December 17, 2021 at 11:33

Hello,

Provide temporary wp-admin and FTP access, we will check what can be done to help you.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Regards

#312290 Copied In reply to: WooCommerce Bookings does not appear on our product pages

Rose Tyler

Support staff

December 17, 2021 at 11:07

Hello,

Do you use WPBakery or Elementor? Enable it for static blocks, create the Top bar content as a static block, then display it in the Header Builder via HTML element.

Regards

#312287 Copied In reply to: color differences and sloping sides in top bar

Rose Tyler

Support staff

December 17, 2021 at 10:46

Hello,

As I can see, you’ve changed the Cart dropdown type – https://prnt.sc/23e6np9

Regards

#312286 Copied In reply to: The popup et-mini-content is blocked by footer

Rose Tyler

Support staff

December 17, 2021 at 10:29

Hello,

Thanks for the screenshots. On which page they were taken? Provide URL of such page/product, because we can’t find products with such situation in the related products section.
Thanks in advance.

Regards

#312283 Copied In reply to: Demo used image sizes not aligned like in demo

Rose Tyler

Support staff

December 17, 2021 at 09:49

Hello,

Sorry for the delay in answering. Fix was done in xstore.min.css and xstore.css files. The latest theme version 8.0.11 should contain the fix also.

Regards

#312280 Copied In reply to: Store notice / header banner looks different on other than main page?
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Viewing 28,920 results - 28,891 through 28,920 (of 68,231 total)

Viewing 30 posts - 28,891 through 28,920 (of 68,231 total)

← 1 2 3 … 963 964 965 … 2,273 2,274 2,275 →

Forum Replies Created

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