Hello,

About PCLZIP_ERR_BAD_FORMAT (-10), try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
or do the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Do not forget to create a full backup before the update.
If you need our help with the update, provide temporary wp-admin and FTP access. Also, confirm that backup is created.

Regards

Hello,

Private Content

Regards

Hello,

Thanks for using our theme.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
Provide temporary wp-admin and FTP access, describe the desired result of how it should be/work in more detail.

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Hello,

Thanks for using our theme and for contacting us.
Have you cleared cache of your browser?
Please provide detailed screenshots for a better understanding of the situation. Also, provide temporary wp-admin access, we will check the problem more deeply.
You can use Lightshot screenshot or Gyazo tool to share the link to your screenshot.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

It is not a part of our theme functionality. Please check 3rd party plugins you installed on the site.

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Hello,

xstore/woocommerce/content-single-product-builder.php

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Hello,

Please read these articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

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Hello,

To enable registration, navigate to Settings > General > Membership and mark Anyone can register, then go to Woocommerce > Settings > Accounts > Customer registration > Enable customer registration on the “My account” page.
Read more about settings – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
FaceBook and Google login – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
how do I customize the sidebar that pops up when I click Sign In?
– describe the desired result in more detail, please.

Regards

Hello,

It doesn’t look slow – https://gyazo.com/4142ef3aa552d33ff8f79dee36efdeff https://gyazo.com/58b390bf36d6d560e191dcb08475a3d4 Clear your cache and check one more time.
Ajax “add to cart” timeframe depends on your server and DB response time. So, to speed it up, contact your hosting provider and ask to reduce server response time, maybe check your DB structure.

Regards

Hello,

1/ I can’t open your Shop page.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this situation is not caused by a plugin, contact your hosting providers and ask to give you a server error log to check what is wrong.
2/ To enable registration, navigate to Settings > General > Membership and mark Anyone can register, then go to Woocommerce > Settings > Accounts > Customer registration > Enable customer registration on the “My account” page.
Read more about settings – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
FaceBook and Google login – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Regards

Hello,

Sorry, but your request is a bit unclear to me. Please describe the problem and the desired result in more detail with screenshots.
You can use Lightshot screenshot or Gyazo tool to share the link to your screenshot.

Regards

Hello,

As I can see it works fine – https://gyazo.com/d3d3417365bc0d8acc010978e48e103f Clear cache and check one more time.

Regards

Hello,

Clear cache and check one more time.
Provide screenshots of problems, we will check them more deeply.
You can use Lightshot screenshot or Gyazo tool to share the link to your screenshot.

Regards

Hello,

Sorry for the delay in answering.
Check the header on the Home page now.
Here is a video about Multiple headers functionality – https://youtu.be/BpeXfzNwkOc

Regards

Hello,

Custom CSS code can be used. Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access via the Private Content area.

Regards