I can not update anything xstore. I have tried deactivating and clearing cache but still get this error.
An error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
About PCLZIP_ERR_BAD_FORMAT (-10), try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
or do the update via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update http://xstore.helpscoutdocs.com/article/37-plugins-update
Do not forget to create a full backup before the update.
If you need our help with the update, provide temporary wp-admin and FTP access. Also, confirm that backup is created.
I have tried the above and there is a backup. I have provided a temp login
Thanks for the reply. Please provide FTP access also. If you don’t know what is FTP then contact your hosting provider. They will give you access.
I have provided the FTP access
1) You used nulled version of theme https://prnt.sc/26c08nx
This is the reason of the problem.
2) We can’t connect to your FTP to finish theme update https://prnt.sc/26c0apf
Please, provide us with the correct access to your FTP to proceed.
I have provided updated ftp credentials. My site is down now due to the incomplete theme. Please expedite the update so my site will come back online.
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