The package could not be installed. PCLZIP_ERR_BAD_FOR

This topic has 10 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: pdough
    pdough
    Participant
    January 8, 2022 at 16:15

    I can not update anything xstore. I have tried deactivating and clearing cache but still get this error.
    An error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2022 at 16:38

    Hello,

    About PCLZIP_ERR_BAD_FORMAT (-10), try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
    or do the update via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update http://xstore.helpscoutdocs.com/article/37-plugins-update
    Do not forget to create a full backup before the update.
    If you need our help with the update, provide temporary wp-admin and FTP access. Also, confirm that backup is created.

    Regards

    Avatar: pdough
    pdough
    Participant
    January 8, 2022 at 17:33

    I have tried the above and there is a backup. I have provided a temp login

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2022 at 07:55

    Hello,

    Thanks for the reply. Please provide FTP access also. If you don’t know what is FTP then contact your hosting provider. They will give you access.

    Regards

    Avatar: pdough
    pdough
    Participant
    January 9, 2022 at 23:17

    I have provided the FTP access

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 10, 2022 at 10:16

    Hello,

    1) You used nulled version of theme https://prnt.sc/26c08nx
    This is the reason of the problem.

    2) We can’t connect to your FTP to finish theme update https://prnt.sc/26c0apf
    Please, provide us with the correct access to your FTP to proceed.

    Regards

    Avatar: pdough
    pdough
    Participant
    January 10, 2022 at 16:13

    I have provided updated ftp credentials. My site is down now due to the incomplete theme. Please expedite the update so my site will come back online.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 10, 2022 at 16:29

    Hello,

    Theme and plugin updated.

    Regards

    Avatar: pdough
    pdough
    Participant
    January 10, 2022 at 16:36

    Thank you it is updated now and back online.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 10, 2022 at 16:48

    Hello,

    You are welcome.

    Regards

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