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Mobile check out automatically going page 404

This topic has 11 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

shikar444

Participant

December 31, 2021 at 01:30

Hi
I have an issue with my checkout page on the phone as it goes to page 404 automatically, whilst the desktop method allows it goes through.

the website http://www.shamafresh.com

#313471 Copied Theme version: .8.0.11 WooCommerce version: Version 6.0.0

10 Answers

Olga Barlow

Support staff

December 31, 2021 at 12:07

Hello,

I see that you enabled XStore AMP plugin to use a simple version of the site for mobile devices https://xstore.helpscoutdocs.com/article/111-general-info-amp . What version of the XStore AMP do you use?

Provide us with WP Dashboard and FTP access to your site, please.

Regards

#313493 Copied

shikar444

Participant

January 4, 2022 at 00:42

hi

I use Version 1.0.2

Please contact administrator
for this information.

#313608 Copied

Olga Barlow

Support staff

January 4, 2022 at 15:19

Hello,

Can’t log in to your Dashboard https://prnt.sc/25zcu8n
And what about FTP access?

Regards

#313650 Copied

shikar444

Participant

January 5, 2022 at 00:25

hi sorry please see in private area access to both

Please contact administrator
for this information.

#313706 Copied

Olga Barlow

Support staff

January 5, 2022 at 12:15

Hello,

Sorry but I can’t connect to your FTP using credentials that you provided https://prnt.sc/26470jl

Regards

#313745 Copied

shikar444

Participant

January 5, 2022 at 23:47

Hi Just checked my host a2hosting and they have checked it, please find the updated username and password

Please contact administrator
for this information.

#313818 Copied

Olga Barlow

Support staff

January 6, 2022 at 14:29

Hello,

This time we are able to connect but you provided access to empty directory https://prnt.sc/2692dz2
We need access to your WP installation.
So, change the destination folder of the FTP user that you created.

Regards

#313855 Copied

shikar444

Participant

January 7, 2022 at 21:29

Hi

Sorry, i have corrected the issue.

please see if you can access it

#313924 Copied

Rose Tyler

Support staff

January 8, 2022 at 14:51

Hello,

Yes, thanks. One of our developers will be able to assist you after the weekend.

Regards

#313968 Copied

Rose Tyler

Support staff

January 10, 2022 at 08:32

Hello,

The problem was caused by your settings in permalinks (their structure)
You had – /index.php/%year%/%monthnum%/%day%/%postname%/
but now we have changed it to simple one -> http://prntscr.com/26bz3oz
and now it works ok

Regards

#314056 Copied
Tagged: automatically, checkout, mobile, themes, woocommerce, wordpress
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