Hello,

Has it happened after our fix?

which is set to “don’t show” in Category options

– Where exactly, provide a screenshot, please.
Check how it works with a default theme, like Storefront.

Regards

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > Sidebar Position For Mobile > Top

Regards

Hello,

Go to Theme options > Header builder > All departments > Select The Menu then Publish changes. Clear cache and check the result.

Regards

Hello @Nixatsnow,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us. Please be patient.

1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Deselect the custom banner above breadcrumbs, go to Theme Options > WooCommerce > Shop > Shop page layout > set the mentioned static block as “Shop Page Banner Content”.

Regards

Hello,

Thanks for using our theme.
Please provide a screenshot for a better understanding. You can use Lightshot screenshot or Gyazo tool to share the link to your screenshot.
Your site is under maintenance mode, so we can’t check it.

Regards

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this situation is not caused by a plugin, provide temporary FTP access (contact your hosting provider and ask for FTP host, FTP username, and FTP password).

Regards

Hello,

Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access via the Private Content area.
Also, provide an example of mentioned changes in screenshots. You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.

Regards

Hello,

As we can see any plugin can’t be installed even manually, for example, an archive of WooCommerce plugin – https://prnt.sc/26vjgux Contact your hosting provider and ask about assistance.

Regards

Freshdesk Official plugin gives js error that caused the problem. I’ve disabled the plugin and now you can set the header for the mentioned page. Please check.

Regards

Hello,

There is no option to show 2 or 3, unfortunately.

Regards

Hello,

Try to add the next code here – https://prnt.sc/1qxxryo

reInitIsotope();
function reInitIsotope() {
$('.et-isotope').isotope('destroy');
var $isotope = $('.et-isotope');

$isotope.each(function () {

    var $grid;
    $grid = $(this).isotope({
        itemSelector: '.et-isotope-item',
        isOriginLeft: !etConfig.layoutSettings.is_rtl,
        masonry: {
            columnWidth: '.grid-sizer'
        }
    });

    // layout Isotope after each image loads
    $grid.imagesLoaded().progress( function() {
        $grid.isotope('layout');
    });

});
}

Regards

You’re welcome!

Regards

Hello,

You’re welcome!

Regards

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

Hello,

Provide URL of page where the custom header should be set and temporary wp-admin access.

Regards