Website loading the “Use custom banner above breadcrumbs”

This topic has 4 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: nixatsnow
    nixatsnow
    Participant
    February 14, 2022 at 07:14

    Website loading the “Use custom banner above breadcrumbs” with styling and sometimes without styling regardless of the browser, workstation, location, different IPs, with or without cache cleared.. it’s very hit and miss.. and not sure what is causing it?

    when it loads correctly: https://prntscr.com/26vez58
    when it doesnt load correctly: https://prntscr.com/26vez5a

    3 Answers
    Avatar: nixatsnow
    nixatsnow
    Participant
    February 14, 2022 at 13:24

    Hi, are there any updates on this issue? we still havent received anything.

    Avatar: nixatsnow
    nixatsnow
    Participant
    February 14, 2022 at 13:25

    ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2022 at 13:36

    Hello @Nixatsnow,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
    We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us. Please be patient.

    1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    2/ Deselect the custom banner above breadcrumbs, go to Theme Options > WooCommerce > Shop > Shop page layout > set the mentioned static block as “Shop Page Banner Content”.

    Regards

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