Hello,

Here is what I can see – https://gyazo.com/7b128649a03b709f1ba7ef3b200fddc7
Have you cleared cache?
Describe in more detail what exactly changes don’t work. Provide temporary wp-admin access.

Regards

Hello,

Theme Options > Header builder > Moble header > background color – https://gyazo.com/f61fd63bc3bb79043ce531ede4bc3948

Regards

Hello,

Clear cache and check now.
What screen size do you use?

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Hello,

Try to download Roboto font from https://fonts.google.com/specimen/Roboto
After that upload it using XStore > Custom Fonts. Then go to Theme Options > Typography > choose the uploaded font. Check the font loading speed after that.

Regards

Hello,

I have passed your problem to our technicians. I’ll inform you once they reply

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Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser and CDN cache, and check then. Maybe one of the additional plugins is a reason for the problem.
Did you do custom changes in child theme files?

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Thanks for the reply.
Please provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

Check translation of XStore Core plugin
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

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Hello,

Check this topic – https://www.8theme.com/topic/shipping-time-in-meta/
We did not test such plugins officially so can give solid recommendations, unfortunately. You can submit a request here – https://www.8theme.com/taskboard/
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

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Hello,

Theme Options > General > enable Classic widgets > On. Then provide temporary wp-admin access, so we can take a closer look at your site.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

Hello,

Is there anything else we can help you with?

Regards

Hello,

You’re welcome!

Regards

Hello,

Please check – https://gyazo.com/4ba12cd575b3c543fbc08b7b7be0d59a

Regards