Product image lightbox is not working - by Kinisis Web

This topic has 6 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: Kinisis Web & Tourism
    Kinisis Web
    Participant
    February 25, 2022 at 09:30

    Hello.
    I have tried all the possible solutions of the forum about lightbox, but none of them helped me.

    When I click on the product photo, it opens in a new browser tab and not as lightbox.

    Thank you!
    George

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Kinisis Web & Tourism
    Kinisis Web
    Participant
    February 25, 2022 at 09:53

    See private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2022 at 13:38

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser and CDN cache, and check then. Maybe one of the additional plugins is a reason for the problem.
    Did you do custom changes in child theme files?

    Regards

    Avatar: Kinisis Web & Tourism
    Kinisis Web
    Participant
    February 25, 2022 at 17:17

    Hi.
    I am on development phase, so I don’t use any cache plugins yet.
    I disabled one by one all the installed plugins, included wpml, elementor but nothing happened. The issue remains.
    None CDN use. None custom changes.

    Any other advice or support?
    Thanks
    George

    Avatar: Kinisis Web & Tourism
    Kinisis Web
    Participant
    February 25, 2022 at 18:21

    The issue is solved.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2022 at 07:05

    The issue is solved.

    – thanks for letting us know. Have a nice day!

    Regards

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