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Product image lightbox is not working - by Kinisis Web

This topic has 6 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

Kinisis Web

Participant

February 25, 2022 at 09:30

Hello.
I have tried all the possible solutions of the forum about lightbox, but none of them helped me.

When I click on the product photo, it opens in a new browser tab and not as lightbox.

Thank you!
George

Please, contact administrator
for this information.

#318417 Copied Theme version: 8.1.1 WooCommerce version: 6.1.1

5 Answers

Kinisis Web

Participant

February 25, 2022 at 09:53

See private area

Please contact administrator
for this information.

#318418 Copied

Rose Tyler

Support staff

February 25, 2022 at 13:38

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser and CDN cache, and check then. Maybe one of the additional plugins is a reason for the problem.
Did you do custom changes in child theme files?

Regards

#318431 Copied

Kinisis Web

Participant

February 25, 2022 at 17:17

Hi.
I am on development phase, so I don’t use any cache plugins yet.
I disabled one by one all the installed plugins, included wpml, elementor but nothing happened. The issue remains.
None CDN use. None custom changes.

Any other advice or support?
Thanks
George

#318456 Copied

Kinisis Web

Participant

February 25, 2022 at 18:21

The issue is solved.

#318459 Copied

Rose Tyler

Support staff

February 26, 2022 at 07:05

The issue is solved.

– thanks for letting us know. Have a nice day!

Regards

#318495 Copied
Tagged: image, issues, lightbox, product, woocommerce, wordpress
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