Have you tried to contact the support of the plugin? Please do it first.
Let us know if assistance from our side will be needed, in that case, provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
March 9, 2022 at 15:17
Hello,
I can see forms – https://prnt.sc/6zKyJdJT5Twl About why they are not displayed on your language, contact support of WPML
We have installed plugin for test Email Sending actions WP Mail SMTP and found that there are next issues why the emails cannot be sent to the owner:
1/ Your web server is blocking the connection.
2/ Your host is rejecting the connection.
We would recommend next step to fix the issue of email action:
Contact your web hosting provider and ask them to verify your server can make outside connections. Additionally, ask them if a firewall or security policy may be preventing the connection – many shared hosts block certain ports.
Note: this is the most common cause of this issue.
Regards
Rose Tyler
Support staff
March 9, 2022 at 14:42
Hello,
It seems that there was an issue when you updated database of woocommerce and that caused such issue for some products.
The fix is you need to simply resave product where is such problem or contact WooCommerce support to make it with good code practice. We resaved your products of the page you shared where were duplications and now it is ok.
To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lost settings of elements, just need to set elements to desired positions after the reset.
Regards
Rose Tyler
Support staff
March 9, 2022 at 12:00
Hello,
Additional customization in files is outside the scope of our support, but we will check what can be done to help you. Please provide temporary wp-admin and FTP access. Then I will pass your question to our dev team.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
March 9, 2022 at 11:43
Hello,
1/ ‘Firstly, I’d want to set a margin or a padding to the left and top side of my shop page, as some elements are too close.’ –
Please, go to Theme Options -> Theme Custom CSS -> Global CSS and next custom css:
.archive.woocommerce .content-page {
margin-top: 50px;
}
2/
‘Also, can you help me to set my product’s images with a 20px border radius’ –
Please, go to Theme Options -> Theme Custom CSS -> Global CSS and next custom css:
.content-product .product-content-image {
border: 20px solid #888;
} https://gyazo.com/02d7643b406115be3eb10ad6b0b96047
3/
‘Is there a way to change its position’ –
Please, go to Theme Options -> Theme Custom CSS -> Global CSS and next custom css:
.woocommerce-product-gallery__image img {
width: 100%;
} https://gyazo.com/55f98280a51c5bf1e85accb4701ee5e0
4/ ‘Then, can I set the image zoom to a little bit lower?’ –
If you mean on single product page then it is not possible because it is calculated by script of zoom.js
5/ ‘Finally, can I set a border radius on the first slider on the instruction manual page?’ –
Please, go to Theme Options -> Theme Custom CSS -> Global CSS and next custom css:
.page-id-6713 .elementor-widget-etheme_slider {
border-radius: 50px;
overflow: hidden;
}
6/ ‘And in the fifth section of the homepage, could you set the banner zoom animation not to let the image off the banner’s borders?’ –
Please, go to Theme Options -> Theme Custom CSS -> Global CSS and next custom css:
.et_image-hover-2.active img, .et_image-hover-2:hover img, .et_image-hover-4:not(:hover):not(.active) img {
transform: scale(1.07);
}
Also we highly recommend you to provide admin access if you have such questions of customization changes. And please, make your questions numerical.
Regards
Rose Tyler
Support staff
March 9, 2022 at 11:40
Hello,
Your admin access does not work – https://prnt.sc/roMSLJ_uDHrJ . Also you should know that before posting the admin/ftp access it is much better to check it from your side because if you post incorrect data then we try to connect and answer you that it is not working and we should ask you again to check and circle after circle having the same deal. Please, check and make sure that it is working.
Could you, please, create FTP access? We don’t need cPanel, only FTP host, FTP username and FTP pass. If you do not know how to create FTP contact with your hosting provider, they will help you.
About the problem on your Shop page, we do not see any problem there right now. Please clear cache and check. Describe problem that is visible for you in more detail with screenshots.
Waiting for your reply.
Regards
Rose Tyler
Support staff
March 9, 2022 at 11:35
Hello,
According to the fact you used Elementor Pro functionality of building Single Product Builder there are no such options to apply our theme sidebar styles inside Elementor Content of Single Product. You can use our Single Product Builder from Customizer instead of Elementor Single Product Builder and after that you will be able to apply such sidebar with toggles/scroll effects/widgets inside. Otherwise it is not possible by simple ways of code practice.
Regards
Rose Tyler
Support staff
March 9, 2022 at 08:53
Hello,
Theme Options > General > Enable Classic Widgets Panel > On. Theme Options > WooCommerce > Shop > Shop page layout > sidebar possition > Left. Dashboard > Appearance > Widgets > add widgets into Shop sidebar area (widgets on your screenshot are from Shop filters area).
1/ Theme Options > Styling > settings for buttons
Theme Options > Header builder > Cart > Show View Cart Button > Off
2/ Go to Loco Translate > Plugins > select the XStore Core plugin. Press “Add new language” the same way as you did for the theme translation. Translate the necessary strings and Save. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
