My Shop page not working. i have install another import demo

This topic has 10 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: alex
    alex
    Participant
    March 3, 2022 at 23:59

    My Shop page not working. i have install another import demo. so my shop page not working . so i can do ?? pls help me.

    https://digitronusa.com/shop/

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2022 at 08:33

    Hello,

    There is a critical error on your Shop page. Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Provide temporary wp-admin and FTP access. We will check the problem more deeply.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: alex
    alex
    Participant
    March 7, 2022 at 12:04

    its not my problem . this is themes problem. So Should be solve my Issue. I m not backhand developer. you solve my issue MR DJ.

    I waiting for your response. I have install themes create autonomic many JS files Errors,

    pls solve my Issue.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2022 at 13:08

    Hello @Alex,

    As we can see, there is no critical error on your Shop page now – https://gyazo.com/3c982356a51f5c2f7e5cccae801238bf
    To be able to assist you we need temporary access to your site, so let us know if any further assistance is needed and provide access, as was mentioned.
    We do not have such a problem on our test site, so without access to your site, we can do nothing.
    Waiting for your reply.

    Regards

    Avatar: alex
    alex
    Participant
    March 7, 2022 at 17:38

    yes sure access my website. then solve issue

    Please contact administrator
    for this information.
    Avatar: alex
    alex
    Participant
    March 7, 2022 at 17:42

    do u kneed WordPress admin penal ?

    Please contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 7, 2022 at 23:34

    Hello,

    Please provide us temporary access to your site with WP admin and FTP credentials in the private content area, And also please send us a screenshot from your issue and the URL of the issue so we can check your website.

    I’m looking forward to hearing from you.

    Regards

    Avatar: alex
    alex
    Participant
    March 8, 2022 at 18:36

    check here details

    Please contact administrator
    for this information.
    Avatar: alex
    alex
    Participant
    March 8, 2022 at 18:37

    Pls check . Solve my issue shop page

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2022 at 11:40

    Hello,

    Your admin access does not work – https://prnt.sc/roMSLJ_uDHrJ . Also you should know that before posting the admin/ftp access it is much better to check it from your side because if you post incorrect data then we try to connect and answer you that it is not working and we should ask you again to check and circle after circle having the same deal. Please, check and make sure that it is working.

    Could you, please, create FTP access? We don’t need cPanel, only FTP host, FTP username and FTP pass. If you do not know how to create FTP contact with your hosting provider, they will help you.

    About the problem on your Shop page, we do not see any problem there right now. Please clear cache and check. Describe problem that is visible for you in more detail with screenshots.

    Waiting for your reply.

    Regards

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