Hello,
Could you provide URL of your site and temporary wp-admin access? We will do some changes in settings of header builder elements.
Regards
Hello,
Could you provide URL of your site and temporary wp-admin access? We will do some changes in settings of header builder elements.
Regards
Hello,
Do not use Delay JavaScript option if you want to have the correct work of the gallery slider.
As we can see, speed results of your site are excellent https://prnt.sc/_1htYDyZCxjq , so there are no reasons to worry about.
Regards
Hello,
Add the next code in Theme Options > Theme custom CSS:
.swiper-container .content-product {
flex-direction: column;
justify-content: space-between;
display: flex;
flex: 1;
padding: 0px 15px;
}
.swiper-container {
display: flex;
align-items: stretch;
}
.product-slide .product {
display: flex;
height: 100%;
}
.swiper-wrapper {
height: auto;
}
Regards
Hello,
XStore > Sales Booster > Enable Fake Sale Popup
https://www.8theme.com/documentation/docs/sales-booster/
Regards
Hello,
Have you cleared cache of browser?
Please provide screenshots or video of the problem.
Lightshot screenshot or Gyazo tool to share links to your screenshots.
Regards
https://prnt.sc/bR6mUAhoD_oO
For categories, add the next code in Theme Options > Theme custom CSS > Mobile:
.categories-grid .product-category {
width: 50%;
}
Regards
Hello,
Do you want to change Font-family of texts on the slider? Here is an example – https://prnt.sc/aE9oNCxHSkyq
Regards
Go to PLugins > disable AMP plugin.
On Home page > in settings of Products element > select products per view for mobile.
Regards
Hello,
Elementor > Settings > Post types > static block and products. Then go to Static blocks > edit Footer static block
Regards
Hello,
Add the next code in Theme Options > Theme custom CSS > Global:
@media only screen and (max-width: 320px) {
.products-grid .product, .products-list .product {
width: 50%;
}
}
Regards
Hello,
1/ You need to use System location.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
What exactly texts are untranslated?
There below does not appear to show all – disable Display With Tabs in Header builder > search
2/ Use the next code to hide prices:
header .ajax-results-wrapper .price {
display: none !important;
}
Regards
Hello,
We can’t access your Dashboard. Please check.
Waiting for your reply
Regards
Hello,
if you want to hardcode redirect to another url different from your origin web-site then you may use next snippet
add_filter('header_account_link', function($url) {
return "https://tomoo7.com/dashboard/";
});
Otherwise if you want to redirect to ‘dashboard’ but on your web-site then
add_filter('header_account_link', function($url) {
return home_url('/dashboard/');
});
WordPress documentation: https://developer.wordpress.org/reference/functions/home_url/
Regards
Hello,
Thanks for contacting us.
We can’t see your second screenshot.
Could you provide temporary wp-admin access, so we can take a closer look?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Elementor > Settings > Post types > static block. Then go to Static blocks > edit Footer static block
Regards
Changed. Clear all cache (plugin, browser, CDN) and check. Let us know if you need any further assistance.
Regards
can you do for me – no, because we can’t log in now. Have you changed credentials?
help me to change currency – go to WooCommerce > Settings > Currency options > Currency
Regards
Thanks for the reply.
You need to edit the demo content according to your needs. For example, change the track order link, Theme Options > Header Builder > Html Blocks > Html Block 2 > Text tab > change URL – https://prnt.sc/da7XHBKPNE2L
Go to Dashboard > Static blocks > edit Footer static block using Elementor > https://prnt.sc/5p8VtfBTRphO
Edit Home page https://prnt.sc/TY1uH17naqnC to change page title.
Regards
Hello,
You’re welcome!
We’d appreciate if you could give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Hello,
Please provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
then i see its just a demo and asking me to purchase the theme again – provide a screenshot of where exactly it asking to purchase the theme again. You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.
Regards
Hello,
Thanks for contacting us.
We can see demo content on your site, so what exactly help do you need? Please describe your request in more detail.
Regards
Add the next code in Theme Options > Theme custom CSS:
.postid-8435 .etheme-sticky-cart {
display: none;
}
Regards
Hello,
1-5 Once we disabled Themesflat Addons For Elementor plugin problems were fixed. Clear all cache and check. You can contact the support of the plugin.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Regards
Hello,
Try to disable Sticky Add To Cart Bar via Theme Options
Regards
Hello,
Thanks for the report.
Import file of that header you can download from this page – https://dropmefiles.com.ua/en/Z3SWThLv , and use it in Theme Options > Header builder > Header templates > import
Regards
Hello,
PHP version 5.6.40
Our theme requires min php v 7.4 -> https://prnt.sc/NxbxmYc8gQSx
we have similar requirements that WordPress has -> https://wordpress.org/about/requirements/
and WooCommerce -> https://woocommerce.com/document/server-requirements/
Contact your hosting provider and ask to increase PHP version.
Also, you should not update the Core plugin before the theme update
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Once the PHP version will be updated, reply back, please. If the problem is not solved, provide wp-admin access also.
Regards
Hello,
Have you tried to contact the support of the plugin?
Link you provided doesn’t show any product
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Regards
Hello
Would you like to have next result https://prnt.sc/xMvWLogJSgWT ?
If so then you may add next code to your child-theme/functions.php
or you may install any Code Snippets plugin and add the code to their php code areas.
Code:
add_filter('header_account_link', function($url) {
return get_dashboard_url();
});
Backend: https://prnt.sc/AsSFjFmRbeOG
If you would like to have another result, please, provide us more details with screenshots or example urls for logged In and unlogged In users.
Regards
Hello,
Our theme is compatible with php 7.4. Maybe there is a conflict with a 3rd party plugin.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check server error log.
Regards
Hello,
You’re welcome!
We’d appreciate if you could give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards