Sometimes there is a fatal error at the product page, I put the error at the private content area – fixed. Changes were made in xstore/framework/woo.php
etheme_sale_label_percentage_text()
Regards
Sometimes there is a fatal error at the product page, I put the error at the private content area – fixed. Changes were made in xstore/framework/woo.php
etheme_sale_label_percentage_text()
Regards
Hello,
2/ Those options are enabled now -> https://prnt.sc/uKCaJpW4nIf6 and https://prnt.sc/VktVDXRcnHKJ. If you want to disabled/enable but you can then please, clear browser cache and check again.
3/ Add next custom css to Theme Options -> Theme Custom CSS -> Mobile
.single-product-builder .et_product-block form.cart {
flex-direction: row;
}
.et_product-block .cart .quantity {
margin: 0 var(--single-add-to-cart-button-spacing,15px) 0 0;
}
.single-product-builder .et_product-block .single_add_to_cart_button {
min-width: unset;
}
.single-product-builder .et_product-block form.cart .quantity-wrapper:before {
display: none;
}
4/ What are the steps to reproduce the issue ? Could you please, write them for us or check the log a bit later (your log could be updated when we checked the problem and implemented our solution).
Also, there is no reason to copy the full log to private content – screenshot of log will be enough for next time.
5/ Yes, we added you example of filters in your child-theme/functions.php
before -> https://prnt.sc/QV1OvTpWfDJm
after -> https://prnt.sc/vxKPjzQ2p0yg
Backend -> https://prnt.sc/g9PfKa0cPifc
Please post different questions via separate topics, next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Regards
To access wp-admin, you have to access from the link I have given you. – it redirects to https://prnt.sc/q_JlfbcP-8s7 Is there any restriction, for example, by ip?
I have just accessed FTP with the data I have given you, could it be that it is blocked for outside Spain? – contact your hosting provider to clarify it.
Regards
I suppose it is something you created. By default Elementor Header & Footer builder does not come bundled with our theme.
Regards
Hello,
It is true. You can contact support of WooCommerce plugin and ask their opinion, but as you can see on our demos, there is no such filter.
Regards
Hello,
Do you use the latest version of the theme? Core? https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Here you can find how to update translation files using Loco translate or PoEdit – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , if you are using WPML, contact their support. After synchronization new strings will be available for translation.
Regards
Please check screenshots –
https://prnt.sc/lvPigKF1iVAA > https://prnt.sc/Km_MSpjWX9Oy > https://prnt.sc/00JoZtuHknSI > https://prnt.sc/zErjsY5FM0Nx
I do not see any problem, you just need to edit the Footer static block.
Regards
Hello,
We can’t access your Dashboard – https://prnt.sc/q_JlfbcP-8s7
and can’t connect FTP – https://prnt.sc/j-LSVaZWjspq
Please check
Regards
There is no other possibility, unfortunately.
Regards
Hello,
Provide temporary wp-admin access, please.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
1/ You may simply select “Any size” for your variations -> https://prnt.sc/QL7DVNBcnDB4
2/ You may read next topic -> https://www.8theme.com/topic/product-variation-images-generating-in-xml-file/ – The user uses WooCommerce XML feed for Skroutz & Bestprice Pro version and we are already compatible with that plugin but you may try to search any free plugin that allows import/export custom fields, for example, -> Advanced Order Export For WooCommerce.
Our variation gallery field id -> et_variation_gallery_images ( it is an array of images ids for each variation )
Regards
Sorry, you need to edit the Main menu settings
Theme Options > Header Builder > Main menu > Computed Box
Regards
Hello,
Add the next custom CSS code:
.mobile-header-wrapper .et_b_header-search.et_element-top-level .fancy-select .fancy-placeholder-text {
max-width: 140px;
}
Regards
Hello,
1/ Spaces for menu items were changed – https://prnt.sc/0jH1zRWU5POX
2/ Clear cache and check now https://prnt.sc/TkULx8hHQHl3
Regards
Hello,
Theme Options > header builder > Main menu > Computed Box > paddings > 17px ( top and bottom )
Regards
Hello,
Thanks for using our theme and for contacting us.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Try to disable “Ajax Product Filters” in Theme Options > WooCommerce > Shop > Shop page Filters
3/ Please provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
Thanks for contacting us.
We can’t open your site. Please check URL you provided. Is there any restriction by ip?
Could you record a video of the problem? What device and browser do you use?
Regards
Hello,
1/ I do not see the problem – https://prnt.sc/plTEUwImVcj3
Try to disable “Menu Dropdown Ajax Loading” and “Menu Dropdown Cache” via Theme Options > Speed Optimization.
Clear all cache and check the menu.
2/ Activated – https://prnt.sc/sRmibytH6k12 > https://prnt.sc/xXse1MchvWJR https://prnt.sc/OqMqad3MT_-d > https://prnt.sc/39qK7Xb6omF0 Please check.
3/ Yes, it was changed. Do you want to change it to the old view?
4/ I’ve passed it to our dev team. What should we do to be able to see the error on the product page?
Regards
Hello,
Please post different questions via separate topics, next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1/ No, unfortunately.
Request about adding new functionality you can post here – https://www.8theme.com/taskboard/
2/ Our theme or WooCommerce plugin does not have filter by category widget. There is only Product categories list widget.
If you need filter by categories you need to look for the third-party filter plugin that has such filer widget.
Regards
Hello,
Thanks for the reply.
Contact support of WooCommerce plugin.
Also, provide us with FTP access, so we can take a closer look. If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Hello,
https://prnt.sc/q3sT7SxzmwFA – Go to XStore > Plugins Installer > install and activate Wishlist plugin https://prnt.sc/Lnj3rGlgAppP
https://www.8theme.com/documentation/xstore/plugins/wishlist/
Regards
Changed in Theme Options > Theme custom CSS > https://prnt.sc/-LSnc9cBIaRJ Clear cache and check now.
Let us know if you need any further assistance.
Also, we would recommend you to enable WPB for static blocks and products https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/
Regards
We are using What Font browser extension and it shows that those fonts in menu are the same
home – https://prnt.sc/MggWrSCsUoLw
about us – https://prnt.sc/edIzqe34OneM
But we inspected content and that font is different ->
https://prnt.sc/9Xt0cPG6mohj
If you want to change menu font go to Theme Options -> Header Builder -> Main Menu -> https://prnt.sc/Xh9Y0gUIPd66
If you want to change global fonts go to Theme Options -> Typography -> https://prnt.sc/MiKGP0nTI1_A
Regards
Hello,
1/ Please read this article https://www.8theme.com/documentation/xstore/woocommerce/product-images/
https://prnt.sc/Q5mNWncDO-OU https://prnt.sc/3bdw2MmDAnY3 , do not forget to regenerate thumbnails to apply changes.
2/ You can activate Single Product Builder via Theme Options, then you will be able to place sections and elements depending on your needs and change the width of them.
Regards
Hello,
You are using Single Product Builder, it is the reason.
Using the Builder, you can create Multiple templates, and remove the add to cart element from the page content for a specific category
https://prnt.sc/ahsbMPWcNclg
Regards
Hello,
Thanks for using our theme and for contacting us.
We are glad that you solved some errors by yourself.
Please let us know what errors (one by one) need assistance from our side.
Regards
Hello,
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Also, check server error log.
Let us know results.
Regards
Hello,
Thanks for using our theme.
We can’t log in. Please check credentials.
Regards
Hello,
1.1 Add the next code in Theme Options > Theme custom CSS > Mobile:
.single-product .swiper-control-bottom {
display: none;
}
1.2 There is no such possibility, unfortunately.
2. Try to activate “Hover buttons on mobile” via Theme Options > WooCommerce > Shop > Products style.
3. There is no such possibility, unfortunately.
4. Custom CSS for mobile:
.content-product {
margin-bottom: 0px;
}
Regards