Hello,

We appreciate your prompt response.

We kindly ask you to downgrade your PHP version from 8.3.19 to either 8.1 or 8.2, as not all plugins are currently compatible with version 8.3.19.

Once the PHP version has been adjusted, please try installing the desired plugin again. Should you encounter any issues during the installation process, do not hesitate to contact us—we will be happy to assist you further.

Additionally, we recommend reviewing the plugin documentation prior to installation: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Please note that each additional plugin may slightly affect your website’s performance. Therefore, we advise activating only those plugins that are essential for your site’s functionality.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, please provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Sheikh,

Thank you for reaching out to us.

Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

Warm Regards,
The 8Theme Team

Hello, Ramin,

Thank you for reaching out to us.

Solved – https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-the-header-content-is-not-visible-after-import/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello @uttam pradhan,

We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Private Content

Warm Regards,
The 8Theme Team

Hello,

We’ve updated translation files on your site for the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Please go to Loco Translate > Plugins > XStore Core > edit translation > find and translate the desired text.

If you require any assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us.

To change the color of the “View Results” search button from black to red, you can apply custom CSS or change settings in Theme Options > Styling > Dark buttons. Please add the following CSS code to your theme’s custom CSS section:

.ajax-results-wrapper .btn.black {
    background-color: red;
}

If you need further assistance, please let us know.

Best regards,
8Theme’s Team

Hello, Uncommoncontempos,

We appreciate your prompt response.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Rahul kumar,

Thank you for reaching out to us.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please check now – https://prnt.sc/63BDkd705l1-

Best regards,
8Theme’s Team

Hello, Tommy,

We recently received a message from Envato requesting us to pass along the following information to you: “Please ask them to reply to Envato’s comms and quote this ticket number: 3822304”

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The differences in font appearance and link colors across browsers may be due to variations in how each browser renders fonts and styles. Safari, in particular, has different font rendering mechanisms compared to Chrome and Mozilla, which can sometimes result in slight discrepancies.

To better assist you, could you please provide us with the following details?
– The version of Safari you are using.
– A screenshot of the issue for reference.
– Any custom CSS or font settings applied to your website.

Additionally, we recommend clearing the browser cache and ensuring that the font files are correctly loaded across all browsers. If the issue persists, we will further investigate and provide a suitable solution.

Looking forward to your response.

Best regards,
8Theme’s Team

Hello,

Thank you for your feedback and suggestion. I will pass it on to the person responsible for making this decision. Unfortunately, I do not have the authority to influence it myself.

Warm Regards,
The 8Theme Team