Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ . Check the translation of the XStore Core plugin and XStore theme.

Warm Regards,
The 8Theme Team

Hello, Carinachan2000,

Thank you for reaching out to us.

1/ We have added a screenshot to the private content area, which shows that there are mixed content errors present on the site. Therefore, we kindly recommend that you contact the Elementor plugin support team for further assistance in resolving this issue – https://wordpress.org/support/plugin/elementor/ , and maybe your hosting provider too.

2. XStore Builders > Header Builder with Elementor > edit template > settings of the element > Styling > change background color – https://prnt.sc/v9XC8d5WrBCY

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It is possible that the issue may be related to the WP Rocket plugin. We recommend temporarily deactivating WP Rocket and checking if the problem persists. This will help determine whether the plugin is causing any conflicts.

If the issue continues after deactivation, please let us know, and we will be happy to investigate further.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/IsG90wg4Qb2H – we would recommend you check Elementor settings for images – https://prnt.sc/Ko9OpAKKadVS

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Please ensure that the widgets are correctly added to the appropriate widget area (e.g., Shop Sidebar) via Appearance > Widgets.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide a screenshot of the specific item you would like to remove from the header?

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

In your case, the settings from the new Elementor Header Builder work.

Warm Regards,
The 8Theme Team

Hello, Kazmat,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Kindly review the translation of the XStore Core plugin.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/
body > .et-loader {
background-color: rgba(217, 241, 225, 0.7);
}
body:not(.et-preloader-hide) .template-container {
filter: blur(10px);
}
.et_b_header-account.login-link .et-facebook-login-button, .et_b_header-account.login-link .button, .et_element .btn-checkout, .et_element .btn-view-wishlist, .checkout-button, .form-row.place-order .button, .button, .btn, input[type=”submit”], form button{
font-size: 1.14rem;
height: auto;
}

.et_b_header-account.login-link .et-facebook-login-button, .et_b_header-account.login-link .button {
line-height: 1 !important;
}

.et_b_header-account.login-link .et-facebook-login-button, .et_b_header-account.login-link .button, .et_element .btn-checkout, .et_element .btn-view-wishlist {
padding: 10px;
}

.ajax-search-categories .products-grid {
padding: 0px 20px;
}

.read-more.btn,
.btn.medium {
font-size: 1.14rem;
}
.content-page, .page-content, .page-heading .container {
background-color: #fff;
border-radius: 20px;
}

body:has(.elementor-location-archive, .elementor-location-single) .page-heading .container {
background-color: transparent;
border-radius: 0;
}

.woocommerce-wishlist .page-heading, .woocommerce-account .page-heading {
background-color: transparent;
}

/* links */
.elementor-element .elementor-text-editor a:not(:hover) {
color: #069f39;
}
.elementor-text-editor a {
text-decoration: underline;
}

/* shop */
.products-loop .type-product {
padding-top: 15px;
}

.products-loop .product, .swiper-container .product-slide {
transition: all .2s ease-in-out;
}

.products-loop .product:hover, .carousel-area .product-slide:hover {
box-shadow: 0 0 10px 3px rgba(0,0,0,.1);
z-index: 2;
transform: translateY(-5px);
border-radius: 5px;
}

/* single product */
.products-slider {
padding: 10px 12px 0;
}
.single-product-builder .page-heading .a-center {
text-align: start;
}

.error404 .widget_search button {
border-radius: 0px;
background-color: #222;
}

@media only screen and (min-width: 1200px) {
body:not(.single-product) .page-heading .container {
padding: 75px 15px 55px 15px;
}
body:has(.elementor-location-archive, .elementor-location-single) .page-heading .container {
padding: 0;
}
.page-heading {
margin-bottom: -30px;
}
body:has(.elementor-location-archive, .elementor-location-single) .page-heading {
margin-bottom: 0;
}
.content-page, .page-content {
padding: 75px 115px;
}
.home .content-page, .home .page-content {
padding-top: 0;
}
}

@media only screen and (max-width: 992px) {
.content-page, .page-heading .container {
max-width: calc(100% – 30px);
padding-top: 15px;
padding-bottom: 15px;
}
.home .content-page, .home .page-content {
padding-top: 0;
}
.page-heading .container {
padding: 20px 15px;
}
.single-post .content-page, .single-post .page-heading .container {
max-width: 100%;
}
}
2,3/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have visited the homepage of your website and noticed that the wishlist feature is already available on the products when hovering over them https://gyazo.com/3310bce580ea8b23f8519f06c2799260
Could you please provide us with more details regarding your request so that we can assist you more effectively?

Best Regards,
8Theme’s Team

Hello, Proudpixel,

To change the background image of the breadcrumbs section on the Blog page, please navigate to Pages > Blog and click on Edit > change featured image – https://prnt.sc/998pZGFpETIB

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please note that the brand filter in our theme is designed to work specifically with the XStore Brands taxonomy. If you have added brands through the default WooCommerce product attributes or a different plugin, they will not appear in the XStore brand filter by default.

To resolve this, we recommend using the XStore Brands feature, which is fully integrated with our theme and ensures compatibility with the brand filter.

Read more – https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

If you are using a custom template for your product pages and would like to apply changes across all products site-wide, you will need to ensure that the template is set as the default for your products https://prnt.sc/c5nQX6WH-iry

Сould you please provide an example of the changes you have made and explain which ones are not working as expected?
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team