Problem product sidebar is beneath the product

This topic has 6 replies, 2 voices, and was last updated 1 year, 4 months ago ago by Rose Tyler

  • Avatar: OutdoorOutfitter
    OutdoorOutfitter
    Participant
    October 17, 2022 at 13:33

    Good afternoon,
    After updating the theme to the latest version (6.3.5) for some reason the product sidebar is beneath the product.
    When I change in CSS the float to left of the .product-content it works o.k.
    But is there not an other option?

    Thanks!

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2022 at 16:11

    Hello,

    Thanks for using our theme.

    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: OutdoorOutfitter
    OutdoorOutfitter
    Participant
    October 18, 2022 at 10:22

    Hi, see the private content area.
    Thanks!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2022 at 10:29

    Hello,

    We need FTP host, FTP login, FTP pass, FTP port.
    Also, we can’t log in to your dashboard – https://prnt.sc/yCtW-M_Fbcjh

    Regards

    Avatar: OutdoorOutfitter
    OutdoorOutfitter
    Participant
    October 18, 2022 at 10:51

    Hi, I’ve temporary disabled iThemes Security.

    And I send you a link with FTP host, FTP login, FTP pass, FTP port…..
    Didn’t you get it?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 21, 2022 at 07:17

    Hello,

    Fixed. Please clear cache and check.

    Regards

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