Please provide URL of the site and temporary wp-admin access.
Regards
Rose Tyler
Support staff
November 14, 2022 at 12:02
Hello,
We are glad that you sorted it out.
Have a nice day!
Regards
Rose Tyler
Support staff
November 14, 2022 at 11:57
Hello,
Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.
Regards
Rose Tyler
Support staff
November 14, 2022 at 11:29
Hello,
Header Builder > Mobile menu > OFF-CANVAS CONTENT > Off-Canvas Content WCAG Color and Content Size (%)
Regards
Rose Tyler
Support staff
November 14, 2022 at 11:25
Hello,
There is no such possibility, unfortunately.
You can post your feature request here – https://www.8theme.com/taskboard/ , so our dev team read it.
Regards
Rose Tyler
Support staff
November 14, 2022 at 11:21
Hello,
When you downgrade PHP version the problem disappears?
Regards
Rose Tyler
Support staff
November 14, 2022 at 09:55
Fixed, the problem was caused by missing } in the code of the Global custom CSS area.
Regards
Rose Tyler
Support staff
November 14, 2022 at 09:51
Hello,
Translated via child theme > functions.php file (Translation of Arabic mobile panel).
About “Menu” on mobile – check the translation of XStore Core plugin.
Regards
Rose Tyler
Support staff
November 14, 2022 at 09:37
Hello,
Thanks for the reply.
In this case, you need to check if the header.php file was changed via child theme and if there is any issue in code that is added in Theme Options > Theme custom CSS. Please provide temporary wp-admin access, so we can take a closer look.
Regards
Rose Tyler
Support staff
November 14, 2022 at 09:14
Hello,
Was the problem solved? If not, try to disable Mobile header optimization via Theme Options, clear cache, and check the result.
Regards
Rose Tyler
Support staff
November 14, 2022 at 06:59
Hello,
Thanks for the reply.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
You can post your request about compatibility with the plugin here – https://www.8theme.com/taskboard/ (do not forget to mention the full plugin name and link to its site), so our dev team read it. If it takes votes from other customers, our dev team will add it in one of the next updates.
Regards
Rose Tyler
Support staff
November 14, 2022 at 06:13
Hello @Licio,
You can activate XStore now.
Regards
Rose Tyler
Support staff
November 14, 2022 at 06:11
Hello,
You need to enable a separate cache for the mobile devices in the cache plugin setting. Or if you don’t want to enable that then disable the Mobile header optimization option in Theme Options > General.
Regards
Rose Tyler
Support staff
November 11, 2022 at 21:16
Hello,
There is no such possibility, unfortunately.
You can post your feature request here – https://www.8theme.com/taskboard/ , so our dev team read it.
Creating a staging site is independent of the theme, so there is no our tutorial, but you can find guides online, or ask for assistance from your hosting provider side.
Regards
Rose Tyler
Support staff
November 11, 2022 at 18:28
Thanks for wp-admin access.
We need FTP access also.
Regards
Rose Tyler
Support staff
November 11, 2022 at 17:48
You’re welcome!
Regards
Rose Tyler
Support staff
November 11, 2022 at 17:38
Hello,
Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder
with correct names, for example, xstore-ar.po for the theme and xstore-core-ar.po for XStore Core plugin, then you will not lose translation after the update.
We would recommend doing a backup of all the files before any update.
Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
Regards
Rose Tyler
Support staff
November 11, 2022 at 17:35
Hello,
“Wishlist for variation products” is off. Should that be on ON to? – yes, please do this test. Do you maybe have other suggestions?– try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Regards
Rose Tyler
Support staff
November 11, 2022 at 16:56
Hello,
Please provide temporary wp-admin and FTP access to that site, so we can take a closer look and do some tests.
A query that takes the number of created blocks in the admin returns the correct data, but on the frontend – no, so there is a guess about the database cache, or some manipulations with it or with requests from the frontend.
We are working on changing the functionality for the static block widget to improve it. We hope to include this in the next theme update.
Regards
Rose Tyler
Support staff
November 11, 2022 at 15:44
Hello,
Thanks for the explanation. The search in content of 404 page is the default WordPress widget, which is not affected by settings from Theme Options.
The functionality of this search can be changed via additional customization in files. Additional customization is outside the scope of our basic support. You can try it by yourself if you have PHP skills, for example, read this article – https://thomasgriffin.com/how-to-include-custom-post-types-in-wordpress-search-results/ , or hire a developer for this.
Regards
Rose Tyler
Support staff
November 11, 2022 at 15:39
Hello,
Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.
Theme Options > WooCommerce > Shop > Shop page layout > Products Per Row On Category Page
Regards
Rose Tyler
Support staff
November 11, 2022 at 15:34
Hello,
Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Regards
Rose Tyler
Support staff
November 11, 2022 at 15:27
Hello, Mina Adel,
Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.
Regards
Rose Tyler
Support staff
November 11, 2022 at 15:23
Hello,
We can’t see your screenshots, unfortunately, because they are local and works for you only. Please provide new screenshots/links. You can upload screenshots to your media library and provide us with links or use a file sharing service.
Also, provide temporary wp-admin access to your site. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
