Please contact administrator for this information.
Rose Tyler
Support staff
December 16, 2024 at 11:29
Hello, DebbieC,
Thank you for reaching out to us, and please accept our apologies for the delay in responding due to the weekend.
Since your inquiry pertains to content added by a third-party plugin, we recommend the following steps to identify the source of the issue:
1. **Disable all third-party plugins** that are not included with our theme.
2. Check the product page to confirm that the unnecessary blocks are no longer present.
3. **Reactivate the plugins one by one** to determine which plugin is responsible for adding the sections you mentioned on the single product page.
Once you have identified the plugin(s) responsible, you can either review their settings to make the necessary adjustments or contact the plugin’s support team for further assistance.
We encourage you to reach out to the plugin developers directly, as the issue is not related to our theme. The same behavior is likely to occur with any other theme, as the content in question is managed by the plugin(s). The plugin authors will be best equipped to provide you with an effective solution.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 11:05
Hello, Plethora,
Thank you for reaching out to us.
Could you kindly provide the URL of the page shown in your screenshot? This will help us assist you more effectively.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 11:04
Hello, Iceball,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 11:00
Hello, Sanjay Gupta,
Thank you for reaching out to us
Please describe the desired results in more detail.
Additionally, provide temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 10:58
Hello, Amrr199,
Thank you for reaching out to us.
Could you please provide URLs of pages from your screenshots and temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 10:56
Hello,
Thank you for reaching out to us.
Could you kindly provide the URL of the page shown in your screenshot? This will help us assist you more effectively.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 10:54
Hello,
Thank you for reaching out to us.
Could you please provide the URL of the product from your screenshot and temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 10:12
Hello, Gayleen,
Thank you for reaching out to us.
We understand that you are experiencing an unusual layout issue on your product category pages, where each row is displaying products of varying widths.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags caused the problem. Keep the Show Excerpt option disabled https://prnt.sc/KULQLZ6zKCMQ or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 10:07
Hello,
Thank you for reaching out to us.
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
December 16, 2024 at 10:03
Hello,
Thank you for reaching out to us.
To limit the number of lines in the short description on single product page the next custom CSS code can be used:
.single-product .et_product-block .woocommerce-product-details__short-description {
display: -webkit-box;
-webkit-line-clamp: 3; /* Adjust the number of lines as needed */
-webkit-box-orient: vertical;
overflow: hidden;
}
, there is no read more button option, by default.
A more detail link can be activated for Quickview via Theme Options > Woocommerce (Shop) > Shop elements > Quick view.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 08:47
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
We understand that you are experiencing difficulties in displaying content in full width.
We’ve selected “Elementor Full-width” in Page settings > Page layout – https://prnt.sc/QDeAvPvGQcpO
Please clear cache and check the result.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 16, 2024 at 08:32
Hello, Outgrowth,
We sincerely apologize for the delay in our response, as it was due to the weekend.
Please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
To assist you more effectively with your request, we kindly ask that you provide some screenshots for better clarity and understanding.
We appreciate your cooperation and look forward to your response.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
December 13, 2024 at 13:19
Hello, Outgrowth,
Have you cleared all cache after the update? Please do this.
We noticed that you have a few sections on the Front page that are hidden https://prnt.sc/83Q_YRpoe9Fv . You should understand that if you simply hide the section, all styles/scripts that are required for rendering elements in this section are loaded. It means that speed will be improved once you remove the unused content.
We noticed that you have a few sections on the Front page that are hidden https://prnt.sc/83Q_YRpoe9Fv . You should understand that if you simply hide the section, all styles/scripts that are required for rendering elements in this section are loaded. It means that speed will be improved once you remove the unused content.
We hope this information is helpful.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 13, 2024 at 10:32
Hello, TheOne,
Thank you for reaching out to us.
We understand that you are using the Wishlist feature on your website, which is set up with two languages (Slovenian as the primary language and English as the secondary) using WPML. Regarding your query about translating the strings in the attachment labeled “wish,” we would like to assist you.
Please go to WPML > Theme and plugins localization > XStore > Scan XStore theme for strings and then scan the XStore Core plugin. After that, go to String Translation and search for mentioned strings.
If this doesn’t help, provide us with temporary wp-admin access. We will check what can be done to help you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 13, 2024 at 10:29
Hello,
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
December 13, 2024 at 10:26
Hello, James,
We appreciate your prompt response.
1/ Loco Translate or any other translation plugin you are using >Themes > XStore > find and translate mentioned strings https://prnt.sc/DniEbFgckuQx
2/ Please provide the URL of product page with the table mentioned in your screenshot.
