Hello,

We kindly ask you to check how the grouped products functionality operates when a default theme, such as Storefront, is activated via Appearance > Themes, instead of our theme.

Please note that, by default, this functionality is inherited from the WooCommerce plugin, and the theme does not influence it. Therefore, if you wish to make any changes or encounter any issues, we recommend reaching out to the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best regards,
8Theme Team

Hello,

Please provide us with the URL of the page from your screenshot, temporary wp-admin, and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, ZEEFAH,

Thank you for letting us know.

We kindly recommend reviewing the following article for guidance on improving your website’s speed: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
8Theme’s Team

Hello @Thong Hoang,

XStore Builders > Archive product via Elementor > edit template > Add elements, for example, https://prnt.sc/AfDECQBPKsTY and the result is – https://prnt.sc/wyhnvvcHw_9O

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

We kindly request you to ensure that you are using the latest version of the theme. You can find detailed instructions on updating the theme and plugins at the following links: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If updating to the latest version does not resolve your issue, we would appreciate it if you could provide a more detailed description of your request. Additionally, please share temporary wp-admin access so that we can assist you further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

The functionality should not depend on whether the item is a link, page, or category. Upon clicking, the settings menu should open in the response area on the right. If this is not happening on your site, we kindly request the opportunity to check the settings for you.

To proceed, we would need temporary wp-admin access to your website. Please let us know if you can provide this so we can assist you further.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello,

In the private content section, you will find a video we recorded on the cart page of your website. As you can see, the issue is not visible on our end. Therefore, we kindly ask if you could record a video demonstrating the specific actions required to reproduce the issue.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To display brand new products, such as newly launched items, on your landing page, you can utilize one of Products elements https://prnt.sc/1KczJS0ZSGom and configure these settings – https://gyazo.com/c1aeb07915224be9ae6ab71bba0c23b7

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with editing the shop page via Elementor.

You can edit the products archive page under XStore builders > Product archive builder. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello, Mecenas666,

We appreciate your prompt response.

We’ve added the code https://prnt.sc/19gKkUwMxG_g in Marpasz Theme->Opcje motywu->Dodatkowe css. Please check the result – https://prnt.sc/zGdr6pqiIbTG and edit it further.

Best Regards,
8Theme’s Team

Hello,

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, DeeTN,

Thank you for reaching out to us.

Please try to apply the next solution: Woocommerce > Status > Tools > Brands transients > Clear, then Regenerate the product attributes lookup table and clear WooCommerce transients.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team