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Forum Replies Created

Viewing 30 posts - 2,041 through 2,070 (of 68,231 total)

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Rose Tyler

Support staff

December 23, 2024 at 08:35

Hello, MonnaChu,

Thank you for contacting us and for using XStore.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Kind Regards,
8theme team

#428374 Copied In reply to: SEO not displaying website Image, Please help us

Rose Tyler

Support staff

December 23, 2024 at 08:27

Hello, Chandru,

We hope this message finds you well.

We noticed that your website is currently in maintenance mode, which prevents us from accessing and reviewing it. To assist you effectively, we kindly request temporary WP-Admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#428372 Copied In reply to: How to center Quantity and add to cart button

Rose Tyler

Support staff

December 23, 2024 at 08:22

Hello,

We kindly ask you to check how the grouped products functionality operates when a default theme, such as Storefront, is activated via Appearance > Themes, instead of our theme.

Please note that, by default, this functionality is inherited from the WooCommerce plugin, and the theme does not influence it. Therefore, if you wish to make any changes or encounter any issues, we recommend reaching out to the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best regards,
8Theme Team

#428370 Copied In reply to: Hi, is it possible to show prices and quantity in a group product?

Rose Tyler

Support staff

December 23, 2024 at 08:19

Hello, Renier,

Thank you for reaching out to us.

We noticed that the link you provided (https://new.everylittledetail.nl/themas/) is returning a 404 error. Could you kindly share the correct URL for the portfolio page? Additionally, we would appreciate it if you could provide temporary wp-admin access to assist you further.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#428369 Copied In reply to: Issues with Filters and Portfolio Item Sorting

Rose Tyler

Support staff

December 23, 2024 at 07:50

Hello,

Please provide us with the URL of the page from your screenshot, temporary wp-admin, and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#428364 Copied In reply to: Minimal Fashion 03 Theme, filters are not working properly

Rose Tyler

Support staff

December 23, 2024 at 07:47

Hello,

Thank you for reaching out to us.

Edit the Home page using Elementor > remove the Scroll progress element –
https://prnt.sc/UyG2wq96WmWm

Best regards,
8Theme’s Team

#428363 Copied In reply to: Progress bar disable but still showing in the website

Rose Tyler

Support staff

December 23, 2024 at 07:44

Hello, ZEEFAH,

Thank you for letting us know.

We kindly recommend reviewing the following article for guidance on improving your website’s speed: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
8Theme’s Team

#428362 Copied In reply to: Shop Page Broken on XStore WordPress Theme

Rose Tyler

Support staff

December 20, 2024 at 16:54

Hello,

Thank you for reaching out to us.

Please provide us with more details about your setup or any specific requirements.
Additionally, provide us with URL of the product from your site.

Best regards,
8Theme’s Team

#428230 Copied In reply to: Hi, is it possible to show prices and quantity in a group product?

Rose Tyler

Support staff

December 20, 2024 at 16:50

Hello @Thong Hoang,

XStore Builders > Archive product via Elementor > edit template > Add elements, for example, https://prnt.sc/AfDECQBPKsTY and the result is – https://prnt.sc/wyhnvvcHw_9O

We hope this information is helpful.

Warm Regards,
The 8Theme Team

#428229 Copied In reply to: I want to edit the menu and filter like the request below

Rose Tyler

Support staff

December 20, 2024 at 16:09

Hello, Crazystar,

Thank you for reaching out to us.

We kindly encourage you to submit your suggestion on our Taskboard at https://www.8theme.com/taskboard/ – If your request garners sufficient votes from other customers, our development team will carefully consider implementing it in a future update.

Warm Regards,
The 8Theme Team

#428221 Copied In reply to: Mobile Menu Elementor – submenu link not working

Rose Tyler

Support staff

December 20, 2024 at 15:03

Hello,

We kindly request you to ensure that you are using the latest version of the theme. You can find detailed instructions on updating the theme and plugins at the following links: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If updating to the latest version does not resolve your issue, we would appreciate it if you could provide a more detailed description of your request. Additionally, please share temporary wp-admin access so that we can assist you further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#428212 Copied In reply to: Probleme in search of a list of products

Rose Tyler

Support staff

December 20, 2024 at 13:54

Hello,

Thank you for reaching out to us.

Navigate to Settings > General > Membership and mark Anyone can register.
Read more – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best regards,
8Theme’s Team

#428206 Copied In reply to: Register Button On My Account Isnt Working

Rose Tyler

Support staff

December 20, 2024 at 13:11

Hello,

The functionality should not depend on whether the item is a link, page, or category. Upon clicking, the settings menu should open in the response area on the right. If this is not happening on your site, we kindly request the opportunity to check the settings for you.

To proceed, we would need temporary wp-admin access to your website. Please let us know if you can provide this so we can assist you further.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#428197 Copied In reply to: Add a “Hot” label on one of the menu items

Rose Tyler

Support staff

December 20, 2024 at 13:09

Hello,

Could you kindly record a video to help us better understand the issue? Additionally, we would appreciate it if you could provide us with temporary access to the website.

Best regards,
8Theme’s Team

#428195 Copied In reply to: How can we Display Brand New Launch Products in Landing Page

Rose Tyler

Support staff

December 20, 2024 at 13:06

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#428193 Copied In reply to: Probleme in search of a list of products

Rose Tyler

Support staff

December 20, 2024 at 12:12

Hello,

We would like to inform you that we have temporarily activated the default WooCommerce theme, Storefront, on your website. The results of this activation can be seen in the screenshot provided in the private content area.

This indicates that the issue with the information fields on the checkout page is not related to the theme currently in use. Therefore, we kindly recommend reaching out to the WooCommerce plugin support team for further assistance regarding this matter. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce/

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#428183 Copied In reply to: Checkout Error – Other Customers Details Displayed

Rose Tyler

Support staff

December 20, 2024 at 11:36

Hello,

In the private content section, you will find a video we recorded on the cart page of your website. As you can see, the issue is not visible on our end. Therefore, we kindly ask if you could record a video demonstrating the specific actions required to reproduce the issue.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#428177 Copied In reply to: Cannot Delete products from cart at checkout

Rose Tyler

Support staff

December 20, 2024 at 10:27

Hello,

Thank you for reaching out to us.

Please read this topic https://www.8theme.com/topic/adding-tracking-details-to-email-builder-template-hook-not-pulling-through/

Best Regards,
8Theme’s Team

#428165 Copied In reply to: Tracking information embedded in order completion email

Rose Tyler

Support staff

December 20, 2024 at 10:02

Hello,

Thank you for reaching out to us.

To display brand new products, such as newly launched items, on your landing page, you can utilize one of Products elements https://prnt.sc/1KczJS0ZSGom and configure these settings – https://gyazo.com/c1aeb07915224be9ae6ab71bba0c23b7

Best regards,
8Theme’s Team

#428163 Copied In reply to: How can we Display Brand New Launch Products in Landing Page

Rose Tyler

Support staff

December 20, 2024 at 09:57

Hello,

Thank you for reaching out to us.

To add a label, such as the “hot” label you referenced, to one of your menu items, you can follow these steps:
– go to Appearance > Menus > edit menu > menu item settings – https://prnt.sc/pi-ekOUh5dT- > https://prnt.sc/HdyRnrYFuoOv

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#428162 Copied In reply to: Add a “Hot” label on one of the menu items

Rose Tyler

Support staff

December 20, 2024 at 09:54

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with editing the shop page via Elementor.

You can edit the products archive page under XStore builders > Product archive builder. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

#428161 Copied In reply to: Shop Page unable to be customized via elementor
Rose Tyler

Support staff

December 20, 2024 at 09:39
Hello,

Thank you for reaching out to us.

Kindly consider using the following custom CSS code:

.etheme-product-grid-item .stock.out-of-stock { position: absolute; text-align: center; background-color: rgba(255, 255, 255, .9); z-index: 1; margin-bottom: 0; font-size: .85rem; text-transform: uppercase; color: var(--et_dark-color); left: 50%; top: -70%; -webkit-transform: translate(-50%, -50%); transform: translate(-50%, -50%); padding: 7px 14px; }

Best regards,
8Theme’s Team
#428156 Copied In reply to: Listing page out of stock symbol not showing on hover on products
Rose Tyler

Support staff

December 20, 2024 at 08:20

Hello, Mecenas666,

We appreciate your prompt response.

We’ve added the code https://prnt.sc/19gKkUwMxG_g in Marpasz Theme->Opcje motywu->Dodatkowe css. Please check the result – https://prnt.sc/zGdr6pqiIbTG and edit it further.

Best Regards,
8Theme’s Team

#428152 Copied In reply to: Omnibus plugin issue and mobile panel menu font size

Rose Tyler

Support staff

December 20, 2024 at 08:16

Hello,

1. Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2. We kindly request you to complete the tests we previously mentioned and inform us of the results.

3. Additionally, we would greatly appreciate it if you could provide a video that allows us to observe the situation from your perspective.

Thank you for your cooperation in advance.

Best regards,
8Theme’s Team

#428151 Copied In reply to: Checkout Error – Other Customers Details Displayed

Rose Tyler

Support staff

December 20, 2024 at 08:11

Hello,

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#428150 Copied In reply to: Cannot Delete products from cart at checkout

Rose Tyler

Support staff

December 20, 2024 at 08:10

Hello,

We have reviewed the situation and noticed that the issue on your website was caused by the absence of images in the media library. To resolve this, we have imported demonstration images and selected the featured image https://prnt.sc/vVoMdsJ565o6 for the single post https://prnt.sc/ey8lTqaCLyya on your website.

Kindly check the result and let us know if you require any further assistance.

Best regards,
The 8Theme Team

#428149 Copied In reply to: why home page looks like this???????????????????

Rose Tyler

Support staff

December 20, 2024 at 08:03

Hello, DeeTN,

Thank you for reaching out to us.

Please try to apply the next solution: Woocommerce > Status > Tools > Brands transients > Clear, then Regenerate the product attributes lookup table and clear WooCommerce transients.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#428148 Copied In reply to: Requesting Refund For Not Working Theme on Site

Rose Tyler

Support staff

December 20, 2024 at 07:59

Hello, Mecenas666,

We hope this message finds you well.

Please note that we have already provided you with the code for changing the logo in our previous response. The code has been placed in the private content area as it contains a link to your website.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#428146 Copied In reply to: How to change logotype colour in mobile menu?

Rose Tyler

Support staff

December 19, 2024 at 17:26

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#428108 Copied In reply to: why home page looks like this???????????????????

Rose Tyler

Support staff

December 19, 2024 at 17:23

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#428107 Copied In reply to: simple product image and product gallery
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Viewing 2,070 results - 2,041 through 2,070 (of 68,231 total)

Viewing 30 posts - 2,041 through 2,070 (of 68,231 total)

← 1 2 3 … 68 69 70 … 2,273 2,274 2,275 →

Forum Replies Created

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