Hello,

Could you kindly record a video to help us better understand the issue? Additionally, we would appreciate it if you could provide us with temporary access to the website.

Best regards,
8Theme’s Team

Hello,

We would like to inform you that we have temporarily activated the default WooCommerce theme, Storefront, on your website. The results of this activation can be seen in the screenshot provided in the private content area.

This indicates that the issue with the information fields on the checkout page is not related to the theme currently in use. Therefore, we kindly recommend reaching out to the WooCommerce plugin support team for further assistance regarding this matter. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce/

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this topic https://www.8theme.com/topic/adding-tracking-details-to-email-builder-template-hook-not-pulling-through/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To add a label, such as the “hot” label you referenced, to one of your menu items, you can follow these steps:
– go to Appearance > Menus > edit menu > menu item settings – https://prnt.sc/pi-ekOUh5dT- > https://prnt.sc/HdyRnrYFuoOv

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Kindly consider using the following custom CSS code:

.etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(255, 255, 255, .9);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: var(--et_dark-color);
    left: 50%;
    top: -70%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    padding: 7px 14px;
}

Best regards,
8Theme’s Team

Hello,

1. Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2. We kindly request you to complete the tests we previously mentioned and inform us of the results.

3. Additionally, we would greatly appreciate it if you could provide a video that allows us to observe the situation from your perspective.

Thank you for your cooperation in advance.

Best regards,
8Theme’s Team

Hello,

We have reviewed the situation and noticed that the issue on your website was caused by the absence of images in the media library. To resolve this, we have imported demonstration images and selected the featured image https://prnt.sc/vVoMdsJ565o6 for the single post https://prnt.sc/ey8lTqaCLyya on your website.

Kindly check the result and let us know if you require any further assistance.

Best regards,
The 8Theme Team

Hello, Mecenas666,

We hope this message finds you well.

Please note that we have already provided you with the code for changing the logo in our previous response. The code has been placed in the private content area as it contains a link to your website.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We noticed that your website is currently in maintenance mode, which prevents us from accessing it for review. To assist you further, we kindly request the following:

1. Please check how the issue behaves across different browsers, as the described behavior might be related to browser caching and not necessarily linked to the theme.
2. Test the functionality of checkout with the default WooCommerce theme, Storefront, activated.
3. If possible, record a video demonstrating the issue and share it with us for better understanding.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
8Theme’s Team

Hello, Mecenas666,

Thank you for reaching out to us.

1/ Custom CSS code can be used:

.etheme-sticky-cart .iworks-omnibus {
    display: none;
}

2/

.et-mobile-panel .et-mini-content .et-mini-content-head {
    padding-top: 30px;
}
.et-mobile-panel .et-mini-content .et-mini-content-head span {
    font-weight: 900;
    font-size: 30px !important;
}
.et-mobile-panel .et-mini-content .et-mini-content-head .et_b-icon svg {
    height: 25px;
    width: 25px;
}

Best Regards,
8Theme’s Team

Hello, Mecenas666,

Thank you for reaching out to us.

Header Builder via Elementor > edit template > Mobile menu settings > change the background color of the mobile menu off-canvas, or use custom CSS code to change the logo image https://gyazo.com/603fbe52e7ca9a81f7d2f2ba4243c1d4
Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are trying to translate the “Select an option” and “Add to cart” text on the product page.

Could you please clear CDN cache and check the result now?

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

1/ You mentioned a video, but we are unable to locate it. Could you kindly resend the link?

2/ We are experiencing difficulties logging in. Could you please verify the credentials you provided and share updated ones that work?

3/ Additionally, we kindly request FTP access.

Thank you for your attention to these matters.

Best regards,
8Theme’s Team