Forum Replies Created

Viewing 30 posts - 19,081 through 19,110 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:55

    Hello, Mady,

    Thank you for contacting us and for using XStore.

    Could you please, provide us with more information (screenshots/videos) about the issue you found? It is important to add that you need to check other web-sites from your device because it could be just a “Safari” feature so it could be depended on your browser settings which are not related to the theme you use.
    Also, please, ensure that you don’t have any plugins that could create such issue. You may disable all 3d-party plugins that are not come bundled with our theme.

    Thank you for your cooperation and we look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:41

    Hello, MAHDAR,

    There is an issue with the synchronization of translation attributes with variations, it is likely that the variations were created first and then the translation was done, or a bulk import of products was done.

    The solution is simple, just resubmit the variations on products (delete old variations https://prnt.sc/hxoloh2tjvxc > create new https://prnt.sc/ugCuMPD_9t-V > add prices https://prnt.sc/CYm5RebVXRV- and save ).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:22

    Hello, Kiki,

    Thank you for your response.

    Go to Theme Options > Styling > Alerts > select text color
    then add the next code in the Theme Custom CSS area:

    .woocommerce-message:before {
        left: 10px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:08

    Hello, Eshtiag,

    Thank you for your response.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.

    Please provide temporary FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:05

    Hello, Catholicans,

    Thank you for contacting us and for using XStore.

    Change this line of code https://prnt.sc/EPvmj_mEaA8j to
    padding: 15px 30px !important; and add the next code also

    .et-tabs-wrapper .tabs-nav li {
        max-width: 237px !important;
    } 

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 12:58

    Hello, Juergen,

    Thank you for contacting us and for using XStore.

    1/ https://www.dropbox.com/s/misaduyvc8slgri/2023-04-12_10-12-52.png?dl=0 – Theme Options > WooCommerce > Cart page > Empty cart content > Text For Empty Cart > edit content of Text tab
    https://prnt.sc/t8kTd-GJ1N4Xhttps://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    2/

    .single-product #wcpay-payment-request-button-separator, .single-product .et_product-block div.quantity ~ .et-or-wrapper div {
        display: none;
    }
    .single-product #wcpay-payment-request-wrapper {
        margin-bottom: 30px;
    }

    https://www.dropbox.com/s/tpz178258m75n9y/2023-04-12_10-38-12.png?dl=0 – please provide URL of the product, because here is what we can see on your site – https://prnt.sc/g5bZCn6dIPhL
    https://prnt.sc/ngiUic_eGjhi – because of custom CSS code.

    3/ The free version of Elementor which comes bundled with our theme, doesn’t allow editing the default posts page – Blog.
    Please describe your request in more detail with URL of the page and screenshots. Give us more detail about the desired result, so we can assist you.
    Also, provide temporary wp-admin access.

    4/ Theme Options > Styling > change colors of alerts.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 12:55

    Hello, Alexmdm89,

    Sorry, but IP was changed to – 176.98.71.19
    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 12:37

    Hello Awatif,

    Thank you for your response.
    Please write in English for a better understanding.

    If you have a few questions, please submit for them new topics here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent a mess in this conversation.

    – We do not see the mentioned white part in your header for mobile, so we would recommend you do the next: go to Header Builder > Mobile header > test different combinations of settings – https://prnt.sc/dt2ityet7UdJ OR replace the header background image to another image, for example, cut just this part via image editor https://prnt.sc/hogb9yBMmSXC

    – You can download the plugin from this page – https://www.8theme.com/downloads/ and upload it on your site via Dashboard > Plugins > Add new. Read about this plugin here – https://www.8theme.com/documentation/docs/white-label-branding-plugin/

    – It is because you selected “custom” here – https://prnt.sc/kP9AsGhajmQH
    You need to do the next: https://prnt.sc/VsYQ6wLmUAPf

    – the problem is caused by the next custom CSS code – https://prnt.sc/midCG8pM1_6I

    – We do not see this problem on your site. Could you provide URL of page with the problem? What browser do you use?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 12:06

    Hello, Pit,

    Thank you for the reply.

    Please check screenshots in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 12:03

    Hello, Kiki,

    Thank you for your response.

    We can’t see your screenshot – https://prnt.sc/EohOMOMIX3oF Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 10:35

    Hello, BubbaDan,

    Thank you for contacting us and for using XStore.

    Does this button appear when SIngle Product Builder is disabled via Theme Options?

    Please provide temporary FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 10:22

    Hello, Eshtiag,

    Thank you for your response.

    We can’t check your image and settings without access to the Dashboard. Please provide temporary wp-admin access.
    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 10:20

    Hello, WebsiteDude,

    Please answer our question – https://prnt.sc/DnbEjtGcjiXd

    Provide temporary wp-admin and FTP access also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 09:56

    Hello, MAHDAR,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.
    We kindly ask for your patience and request that you do not alter access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 09:41

    Hello, Mano,

    Thank you for contacting us and for using XStore.

    Yes, you can do this.

    If you face an activation limit error, just contact us, so we will check your activations and help you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 08:55

    Hello, Marta,

    Please try to connect to Instagram now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 08:55

    Hello, Stelio,

    Please try to connect to Instagram now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 08:54

    Hello, Basata,

    Please try to connect to Instagram now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 07:37

    Hello, Bl4cKb3ltsh0p,

    Can’t log in still, unfortunately. Please find my IP in the Private Content area.

    About the menu, please do 2 next steps: 1/Select mega menu https://gyazo.com/df69dbf4ca64d59ee363fcdca2cd6a8a 2/ https://prnt.sc/A7ODrIbzFD6u

    Please watch videos and read our documentation – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 07:31

    Hello, Shops,

    Thank you for contacting us and for using XStore.

    Please provide your purchase code via the Private Content area.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 07:11

    Hello, MAHDAR,

    Thank you for your response.

    Please provide FTP access, not Cpanel.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 06:59

    Hello,

    Thank you for contacting us and for using XStore.

    Please go to XStore > Patcher > Apply all patches.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 17:13

    Hello, Bl4cKb3ltsh0p,

    Unblock it for Ukraine, please.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 17:11

    Hello, MAHDAR,

    Thank you for getting in touch with us.

    Please provide FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 16:29

    Hello, Norliden,

    Fixed. Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 16:28

    Hello, Kiki,

    It was because you had <strong> html tag inserted in mini-cart promo message area -> https://prnt.sc/MxiGdd8IaEWX
    Now we removed it so please, check!

    P.S. Be carefull writing custom html because you should double check if all opened tags are correctly closed.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 16:02

    Hello, Yan,

    Thank you for your response.

    Could you provide URL of your site and temporary wp-admin access?

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 15:27

    Hello Awatif,

    Please describe the desired result you want to get on mobile in the header.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 15:12

    Hello, Kevin,

    In previous our answers we described the full implementation steps to have built-in Frequently bought together area shown on Single product based on Elementor.
    According to your needs to help you we did next steps:
    1/ Created custom snippet and added add_shortcode(‘etheme_child_bought_together_shortcode’, ‘etheme_bought_together’); -> https://gyazo.com/5313cc486fe673d292219c203eadf152
    2/ Edited Single product global template and added Shortcode element with [etheme_child_bought_together_shortcode] content inside -> https://gyazo.com/b411c06aff1e827222cc564622877200
    3/ For testing reasons we added few products as frequently bought ones for this product -> 10000Mah Mi Wireless Power Bank Essential Black, Vxn4295Gl (link in the private area) – https://gyazo.com/37f07e470fb6e9d0c3a8d443f1d7931e
    4/ Checked the frontend and here is the Frequently bought together area shown on this product -> https://gyazo.com/d575bbd0ee5a1034abedf4b55d1d40a6

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2023 at 15:10

    Hello, PanosN,

    Thank you for your response.

    Please add the next code in Theme options > Theme Custom CSS:

    .cart-checkout-multistep .cart-checkout-nav-simple {
        background-color: transparent;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 19,110 results - 19,081 through 19,110 (of 68,231 total)
Viewing 30 posts - 19,081 through 19,110 (of 68,231 total)
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