We can see additional lazy loading from 3rd party plugin https://prnt.sc/XuiTcHOPSFBL Try to disable this plugin and check how it works then.
Let us know the result.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 09:48
Hello, Thom,
Thank you for contacting us and for using XStore.
Mentioned strings should be translated for XStore theme and XStore Core plugin. Please rename xstore-nl.po to xstore-nl_NL.po and xstore-core-nl.po to xstore-core-nl_NL.po.
Thank you for your cooperation and we look forward to hearing from you.
Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.
Thank you for your cooperation and we look forward to hearing from you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 09:09
Hello, Juergen,
Thank you for your response.
Here is the custom CSS code for the rating in the quick view window:
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 08:53
Hello, BubbaDan,
Thank you for your response.
We will have another specialist review your inquiry in greater detail and will be in touch with you.
We kindly ask for your patience and request that you do not alter access.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 08:35
Hello, Gramach0v,
Thank you for contacting us and for using XStore.
We’ve checked your site via an incognito browser window. Please check the screenshot in the Private Content area.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
April 13, 2023 at 07:14
Hello, Bl4cKb3ltsh0p,
You’re welcome!
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 07:12
Hello, Eshtiag,
Thank you for your response.
FTP access is required to check the problem with the vendor Dashboard more deeply in files. If it can be fixed from our theme side, we will do this.
multivendorX is a multi vendor plugin also, like Dokan, and XStore is compatible with this plugin, but we are not authors of vendors plugins, so we would recommend you check docs and video tutorials for plugins.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 07:03
Hello, GREGA,
Thank you for contacting us and for using XStore.
You can activate the theme now.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
To create temporary wp-admin access, please follow these steps next time:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email or ours.
Regarding errors, they come not only from our theme, but also from third-party plugins https://prnt.sc/Hlcfymnj4c44 , and this is because your whitelists
In order to resolve this – https://prnt.sc/28DgM5tVohNc , you need to add our server’s IP address ( 136.243.62.35 ) to your whitelist.
In order to resolve issues with third-party plugins, it is necessary to add the IP addresses of their servers.
Please check the screenshot in the Private Content area, and try to change the color then.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
April 12, 2023 at 15:38
Hello, Danial,
Thank you for your response.
Private Content.
“I wanna add the shortcode in the menu” – Please describe your request and the desired result in more detail with screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
April 12, 2023 at 15:23
Hello, GNC,
Thank you for contacting us and for using XStore.
Please provide temporary wp-admin access via the Private Content area here.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 12, 2023 at 15:16
Hello, BubbaDan,
Thank you for your response.
If you want to use the Single Product Builder and have the Paypal button, provide us with FTP access, and our dev team will take a closer look at what can be done to help you.
Please provide URL of a single product page and temporary wp-admin access.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
