Forum Replies Created

Viewing 30 posts - 19,051 through 19,080 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 09:48

    Hello, Thom,

    Thank you for contacting us and for using XStore.

    Mentioned strings should be translated for XStore theme and XStore Core plugin. Please rename xstore-nl.po to xstore-nl_NL.po and xstore-core-nl.po to xstore-core-nl_NL.po.

    Thank you for your cooperation and we look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 09:37

    Hello, Marie,

    Thank you for contacting us and for using XStore.

    1/ Yes, you can use the next custom CSS code:

    body:not(.search) .prefooter {
        display: none !important;
    }

    2/ Please post the feature request here – https://www.8theme.com/taskboard/ , so our dev team read it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 09:17

    Hello, Juergen,

    Thank you for contacting us and for using XStore.

    Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

    Thank you for your cooperation and we look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 09:09

    Hello, Juergen,

    Thank you for your response.

    Here is the custom CSS code for the rating in the quick view window:

    .quick-view-layout-default .woocommerce-product-rating .star-rating {
        margin-right: 10px;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 08:53

    Hello, BubbaDan,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.
    We kindly ask for your patience and request that you do not alter access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 08:35

    Hello, Gramach0v,

    Thank you for contacting us and for using XStore.

    We’ve checked your site via an incognito browser window. Please check the screenshot in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 07:14

    Hello, Bl4cKb3ltsh0p,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 07:12

    Hello, Eshtiag,

    Thank you for your response.

    FTP access is required to check the problem with the vendor Dashboard more deeply in files. If it can be fixed from our theme side, we will do this.

    multivendorX is a multi vendor plugin also, like Dokan, and XStore is compatible with this plugin, but we are not authors of vendors plugins, so we would recommend you check docs and video tutorials for plugins.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2023 at 07:03

    Hello, GREGA,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 16:27

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 16:24

    Dear Mady,

    Thank you for your response.

    You can use the next custom CSS code:

    .shopengine-wishlist.badge, .shopengine-comparison.badge {
        display: none;
    }

    To create temporary wp-admin access, please follow these steps next time:
    – Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email or ours.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 16:19

    Hello, Bl4cKb3ltsh0p,

    IP – 176.98.92.73

    “I created this support topic after logging in as always. ” – sorry, but not, this topic https://www.8theme.com/topic/electronic-store-mega-menu/ is created by another person.

    Next time, please go to this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and click on Submit new topic button.
    Thank you in advance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 16:15

    Hello, Alexmdm89,

    Thank you for your response.

    The slider is loading normally – https://gyazo.com/a78be43061ae893ef20b7171b91caa60

    Regarding errors, they come not only from our theme, but also from third-party plugins https://prnt.sc/Hlcfymnj4c44 , and this is because your whitelists

    In order to resolve this – https://prnt.sc/28DgM5tVohNc , you need to add our server’s IP address ( 136.243.62.35 ) to your whitelist.

    In order to resolve issues with third-party plugins, it is necessary to add the IP addresses of their servers.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 16:10

    Hello, AshleyW,

    Thank you for your response.

    Here is what we can see:
    dev tools -> https://prnt.sc/-DNQ3f5Ptrnj
    page source -> https://prnt.sc/du9mlVF_CXp2

    Please, double clear your cache and restart google robots to indexing your pages if you still see issues.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 15:57

    Hello, Marie,

    Thank you for contacting us and for using XStore.

    Please check this topic – https://www.8theme.com/topic/how-come-newsletter-block-is-missing-from-mobile-nav-header-builder/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 15:55

    Hello, Danial,

    Thank you for your response.

    Please check the screenshot in the Private Content area, and try to change the color then.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 15:38

    Hello, Danial,

    Thank you for your response.

    Private Content.

    “I wanna add the shortcode in the menu” – Please describe your request and the desired result in more detail with screenshots.
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 15:23

    Hello, GNC,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin access via the Private Content area here.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 15:16

    Hello, BubbaDan,

    Thank you for your response.

    If you want to use the Single Product Builder and have the Paypal button, provide us with FTP access, and our dev team will take a closer look at what can be done to help you.

    Have a nice day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 15:08

    Hello, AshleyW,

    Thank you for contacting us and for using XStore.

    We checked your media from admin dashboard and we saw that your images have correct alt texts mostly but some of them have empty alt texts -> https://gyazo.com/478f8c10565fd2ba2a8922952ee51bb5

    Checking the image you sent we saw only 404 page which means you deleted that image from your website -> https://prnt.sc/n4Gk96j8N3VI

    Checking your shop and found that most of your product images are shown with the correct alt texts they have -> https://prnt.sc/TnnchNzr0H5T , https://prnt.sc/ZsCNlDdznn9w , https://prnt.sc/0IUYOTDxnoJG

    If you have any other questions, please provide correct links, screenshots, and more details of the issue.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 14:49

    Hello, Pedro Monteiro,

    Thank you for contacting us and for using XStore.

    Please read this article – https://woocommerce.com/document/coupon-management/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 14:48

    Hello, Daniel,

    Thank you for contacting us and for using XStore.

    Please provide URL of your page and temporary wp-admin access via the Private Content area here.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 14:47

    Dear Mady,

    Thank you for your response.

    Please provide URL of page where Wishlist and Compare persists. Also, provide temporary wp-admin access via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 14:41

    Hello, Danial,

    Thank you for your response.

    Please watch this video – https://youtu.be/LgzC4iK-j6A

    Check the Test product on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 14:13

    Hello, Catholicans,

    Thank you for contacting us and for using XStore.

    Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and XStore Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 14:09

    Hello, Danial,

    Thank you for contacting us and for using XStore.

    Please provide URL of a single product page and temporary wp-admin access.
    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:55

    Hello, Mady,

    Thank you for contacting us and for using XStore.

    Could you please, provide us with more information (screenshots/videos) about the issue you found? It is important to add that you need to check other web-sites from your device because it could be just a “Safari” feature so it could be depended on your browser settings which are not related to the theme you use.
    Also, please, ensure that you don’t have any plugins that could create such issue. You may disable all 3d-party plugins that are not come bundled with our theme.

    Thank you for your cooperation and we look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:41

    Hello, MAHDAR,

    There is an issue with the synchronization of translation attributes with variations, it is likely that the variations were created first and then the translation was done, or a bulk import of products was done.

    The solution is simple, just resubmit the variations on products (delete old variations https://prnt.sc/hxoloh2tjvxc > create new https://prnt.sc/ugCuMPD_9t-V > add prices https://prnt.sc/CYm5RebVXRV- and save ).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:22

    Hello, Kiki,

    Thank you for your response.

    Go to Theme Options > Styling > Alerts > select text color
    then add the next code in the Theme Custom CSS area:

    .woocommerce-message:before {
        left: 10px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2023 at 13:08

    Hello, Eshtiag,

    Thank you for your response.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.

    Please provide temporary FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

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    Viewing 19,080 results - 19,051 through 19,080 (of 68,227 total)
Viewing 30 posts - 19,051 through 19,080 (of 68,227 total)
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