If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 14, 2023 at 10:54
Hello, Alex,
Thank you for your response.
Try to select another Pagination Type in Theme Options > WooCommerce > Shop > Shop page layout.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 14, 2023 at 10:50
Hello, Masacode,
Thank you for contacting us and for using XStore.
Go to Pages > click on Home page > SEO settings > Advanced > change canonical URL, for example – https://prnt.sc/CtnU_3vK47JV
Kind Regards,
8theme team
Rose Tyler
Support staff
April 14, 2023 at 10:33
Hello, Adriano,
Thank you for your response.
We’ve released new update for the theme and XStore Core plugin. Please do the update on your site.
Let us know if the problem persists after that.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 14, 2023 at 09:58
Hello, Vezev,
Thank you for contacting us and for using XStore.
1/ We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 14, 2023 at 08:47
Hello, WebsiteDude,
We should tell you that all our tries to fix it in a good way were skipped because no one got success in the end of a good result. But we thought about solving this issue from another side because according to your needs as we got you right you want to keep your gallery always in the area of customer so we decided to propose you the next solution:
1/ Disable the sticky column in SPBuilder (the one that is broken for some products and correct for others)
2/ Add next custom CSS to your child-theme/functions.php or Theme Options -> Theme Custom CSS -> Global CSS
@media only screen and (min-width: 993px) {
.element-TFML4.et_column {
max-height: 80vh;
overflow: auto;
}
}
3/ Check the result.
We added that code using dev tools -> inspector and below in the private area we attach the example of the possible result.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
April 14, 2023 at 07:29
Hello, Pavlin Grutsov,
Thank you for contacting us and for using XStore.
We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.
Thank you for your cooperation.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 14, 2023 at 07:25
Hello, WebsiteDude,
We have attempted to find a solution but have not yet been successful.
We are unable to assess the situation without the URL of the page in question. Please provide us with the URL so that we can better assist you.
Provide screenshots of the problem when the Core plugin is activated and the correct behavior without the Core plugin.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 15:38
Hello, Eshtiag,
The problem was caused by the next code – https://prnt.sc/0bm6eNJL2Vul We’ve fixed it – [dokan-dashboard]
Please check now.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 14:03
Hello, Ariel,
Thank you for getting in touch with us.
You can activate XStore now.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 13:48
Hello, Kiki,
Thank you for your response.
We would recommend you disable “Mobile Optimization” in Theme Options > General.
We can’t open your site, there is – 500 Internal server error.
500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.
About the Newsletter on mobile, please make sure that “Mobile Optimization” is disabled in Theme Options > General.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 13:15
Hello, Marta,
Thank you for contacting us and for using XStore.
Please provide URL of page with the problem and temporary wp-admin access.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 13:15
Hello, Eduard,
Thank you for getting in touch with us.
Please provide temporary wp-admin access.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Also, provide URL of page with the problem.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 12:28
Hello, Marie,
Thank you for your response.
Please contact your hosting provider and ask to fix the memory error first. We added a screenshot in the Private Content area.
Let us know once it will be solved.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
April 13, 2023 at 12:19
Hello, Pit,
Thank you for contacting us and for using XStore.
What plugin are you using to add the specified fields to the product Dashboard? We suggest that you contact the authors of the plugin, as this is not a default feature of our theme.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can’t provide support for 3rd party plugins. We hope for your understanding.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 13, 2023 at 11:02
Hello, Juergen,
Thank you for the response.
1/ Here is what we can see when log in with the access you provided – https://prnt.sc/_hypPidKyAbG
Try to clear the cache of your browser and check one more time.
