Hello, Vezev,

Thank you for contacting us and for using XStore.

1/ We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

2/ Delete this custom CSS code – https://prnt.sc/EJhjmbhn2-Li

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Alex,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Pavlin Grutsov,

Thank you for contacting us and for using XStore.

We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, BubbaDan,

Thank you for your response.

Here is what we can see on the checkout page – https://prnt.sc/oSRgzVeVdneT

Please describe your request in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Marta,

Sorry, this screenshot https://prnt.sc/D0cw9TZjXTWa was done from
https://nuevo.tarifasoul.com/tiendas-tarifa/ page.
Google map is a paid service, so you must enable billing https://console.cloud.google.com/project/_/billing/enable https://developers.google.com/maps/gmp-get-started

You can activate another theme, not XStore, and you will get the same situation.

Kind Regards,
8theme team

Hello, Marta,

Here is what I can see in the browser console on your page – https://prnt.sc/D0cw9TZjXTWa Google map is a paid service, so you must enable billing https://console.cloud.google.com/project/_/billing/enable https://developers.google.com/maps/gmp-get-started
and this is independent of our theme.

Kind Regards,
8theme team

Hello, Eshtiag,

The problem was caused by the next code – https://prnt.sc/0bm6eNJL2Vul We’ve fixed it – [dokan-dashboard]
Please check now.

Kind Regards,
8theme team

Hello, Kiki,

Thank you for your response.

We would recommend you disable “Mobile Optimization” in Theme Options > General.

Kind Regards,
8theme team

Hello, Marie,

We can’t open your site, there is – 500 Internal server error.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

About the Newsletter on mobile, please make sure that “Mobile Optimization” is disabled in Theme Options > General.

Kind Regards,
8theme team

Hello, Eduard,

Thank you for getting in touch with us.

Please provide temporary wp-admin access.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Also, provide URL of page with the problem.

Kind Regards,
8theme team

Hello, Pit,

Thank you for contacting us and for using XStore.

What plugin are you using to add the specified fields to the product Dashboard? We suggest that you contact the authors of the plugin, as this is not a default feature of our theme.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can’t provide support for 3rd party plugins. We hope for your understanding.

Kind Regards,
8theme team

Hello, David,

Thank you for choosing XStore as your WooCommerce WordPress theme.

The menu on your screenshot – https://prnt.sc/4A9fUzwSVLuH and in settings – https://prnt.sc/nAAXm8BW6u0f Please go to Header Builder > Mobile menu > select the desired menu.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Thom,

Thank you for your response.

To resolve the issue, please rename the translation files as previously mentioned. This is incorrect name – https://prnt.sc/CcUTFXlSoZLs, but this one is correct – https://prnt.sc/k7hoiFIi0Q0J

Kind Regards,
8theme team

Hello, Norliden,

Thank you for your response.

The fix will be included in the next theme update.

Kind Regards,
8theme team

Hello, EduardMihai,

Thank you for contacting us and for using XStore.

We can see additional lazy loading from 3rd party plugin https://prnt.sc/XuiTcHOPSFBL Try to disable this plugin and check how it works then.

Let us know the result.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Kind Regards,
8theme team