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Cannot config sidebar widget … because an issue of your customizer

This topic has 9 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by PJone

PJone

Participant

June 12, 2023 at 21:16

Hello,

i cannot config the sidebar widget with your customizer.
I see the greenbox with title sidebar widget, but after click on it .. the editing mask is not displayed. So nothing happens.

If i search “sidebar widget” it show me “no results were found”.

again, that can’t be true.
You build so much into your themes. But then you just can’t find anything anymore.

I have deactivated all plugins to rule out a Javascript conflict.
The problem persists.

regards

Patrick

Please, contact administrator
for this information.

#359245 Copied Theme version: 9.1.7 WooCommerce version: 000

8 Answers

Rose Tyler

Support staff

June 13, 2023 at 07:46

Hello, PJone,

Thank you for contacting us and for using XStore.

If you want to edit widgets of sidebars, please do this via Appearance > WIdgets – https://xstore.helpscoutdocs.com/article/48-widgets-custom-widget-areas

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#359272 Copied

PJone

Participant

June 13, 2023 at 08:42

Hello,

what’s the point of this answer?
Don’t you want to help?

If I, as a frequent buyer, tell you that the sidebar widget customizer in your customizer doesn’t work, then you don’t need to send me a tutorial on how to create a widget 🙁

I want to change colors and spacing. (Blog Page left sidebar)

In your xstore.min.css you have the follow entry:

.menu-element.menu-list .menu li .nav-sublist ul, .menu-element.menu-list .menu li .nav-sublist-dropdown {
position: static!important;
padding: 0 0 0 12px;
border: none;
-webkit-transform: none;
transform: none;
}

and this:

.menu-element.menu-list .menu li .nav-sublist-dropdown, .menu-element.menu-list .menu li>.nav-sublist {
display: block!important;
-webkit-animation: none !important;
animation: none !important;
}

and this:

.menu-element:not(.horizontal) .menu-item-has-children .nav-sublist-dropdown {
top: 50%;
-webkit-transform: translateY(-50%);
transform: translateY(-50%);
}

and this:

.item-design-dropdown .nav-sublist-dropdown {
padding: 1em 0;
}

and this:

.nav-sublist-dropdown {
position: absolute;
top: 100%;
left: 0;
z-index: -1;
display: none;
-webkit-animation: fadeOut;
animation: fadeOut;
width: 18em;
padding: 2.14em 2.14em;
background-color: var(–et_white-2-dark);
text-align: left;
text-align: start;
border: 1px solid var(–et_border-color);
-webkit-box-sizing: border-box;
box-sizing: border-box;
}

The first i need to change the background color from ” background-color: var(–et_white-2-dark);” to my own.

I hope you help now.
I will rate my experience at Themeforest.

Currently I should have 12 licenses.

You can find the access data for viewing in my previous post under “private content”

regards

Patrick (CEO PJone)

#359277 Copied
Rose Tyler

Support staff

June 13, 2023 at 09:01
Dear PJone,

We always do our best to help our customers.
It seems I did not understand your request well, sorry.
“If I, as a frequent buyer, tell you that the sidebar widget customizer in your customizer doesn’t work” – please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Thank you in advance.

“The first i need to change the background color from ” background-color: var(–et_white-2-dark);” to my own.” – the next custom CSS code can be used:
```
.blog .nav-sublist-dropdown, .blog .etheme_widget_menu {
    background-color: blue;
    padding: 0px 10px;
}
```
the result will be > https://prnt.sc/BJCO38R6PyuY

What exactly spacing do you mean? Please provide some screenshots.
Thank you in advance.

Kind Regards,
8theme team

Please contact administrator
for this information.
#359278 Copied
PJone

Participant

June 13, 2023 at 09:13

Hello Rose,

please check the screenshot: (on private area)

I can edit CSS myself.
But I don’t want to inflate this further for SEO reasons.

Which is why I like to use your Theme Customizer.
It also has the function (please check screenshot on private area) to edit this sidebar widget area. But it doesn’t open.

Please log in and see for yourself.
You may temporarily disable all plugins to rule out a Javascript conflict.

Please contact administrator
for this information.

#359281 Copied

Rose Tyler

Support staff

June 13, 2023 at 10:13

Hello PJone,

Thank you for your response.

It is not a bug. There are no settings to edit sidebar widgets in the mentioned by you way. Such behavior is not predefined. Because of this, I’ve answered about Appearance > Widgets in the first reply, as all available settings are there.
Let me clarify, for the sidebar widget, the green label just identifies that it is a widget, but there are no settings for changing its colors and so on.

We’ve removed the green label for widgets on Blog, to prevent misunderstanding in the future.

You mentioned rating on ThemeForest, and I really do not want to get a low rating for XStore, so I do my best to explain in this answer that our support team can help with already existing options and features, but you requested a feature that never was available and there is no way to achieve it quickly without additional customization in files.
We hope for your understanding of this matter.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359284 Copied

PJone

Participant

June 13, 2023 at 10:30

Hello,

You don’t get a low rating for that.
What is a bit annoying for us is that we can no longer use our licenses for staging on our developer domains.

Now we are being forced, so to speak, to change our staging system to Sub or to work with other themes in the future.
I think that’s a pity.

I would have wished that you let the customer decide which domain he would like to use for staging.

I hope that you will change that again at some point.
Now you have our staging domains pj-1 to pj-9.de provided with the licenses as real domains.

That might be a reason for a negative rating.
But I don’t do that either, as I’m hoping you’ll help us if we want to move a license from staging pj-1 to pj-9 to a real domain.

regards

Patrick

#359288 Copied

Rose Tyler

Support staff

June 13, 2023 at 11:01

Hello PJone,

Thank you for your response.

Please check content in the private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359290 Copied

PJone

Participant

June 13, 2023 at 11:54

perfect …

thank you.
I wish you a good day.

regards

Patrick

#359293 Copied
Tagged: config, customizer, sidebar, themes, widget, woocommerce, wordpress
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