Hello, Vlad,

“It is very difficult to edit with loco translate. I edited some texts, but on the website nothing is changed.” – please provide screenshots of untranslated strings.

“we edit the extra tabs from the products, they do not remain properly” – please edit content via Text tab only https://prnt.sc/JAwc0Edvz4o0 , do not click on the Visual tab, to prevent the <br> tag from disappearing. It is not our theme bug, because you can see the same behavior in the Product Shop Description area https://prnt.sc/9FRXI3TbwTEF , which comes from WooCommerce.

Kind Regards,
8theme team

Hello, Redarmy2023,

We can’t log in to your site anymore. Have you changed access because our assistance is not needed anymore? If so, it is ok.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Redarmy2023,

Thank you for your response.

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
What FTP port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team

Hello, Rahul Agarwal,

Thank you for contacting us and for using XStore.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
Read about plugin updates here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Kind Regards,
8theme team

Hello, Harsha,

Thank you for contacting us and for using XStore.

As we can see, the logo works fine – https://prnt.sc/jYgNiEs17MJA
Please clear cache and check one more time.

Kind Regards,
8theme team

Hello, Tanvir Hossain,

Please clear cache and check now.

Kind Regards,
8theme team

Hello, Shehzad Ghazi,

The Storefront theme does not display several out-of-stock products in the cart (see video 1 from the Private content area), and it does not have notifications for limited in stock (see video 2).

This is not a default functionality, so you can leave a request for adding such functionality on the Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

You can contact our partners with a request about additional customization service, the Codeable team, who will perform your task quickly and with high quality – https://codeable.io/?ref=qGTdX

Kind Regards,
8theme team

Hello, Redarmy2023,

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

Kind Regards,
8theme team

Hello, Redarmy2023,

Thank you for contacting us and for using XStore.

Please provide screenshots or video of the problem.
Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

Hello, Catholicans,

Private Content

Kind Regards,
8theme team

Hello @Patronela,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Smartnaturel,

Thank you for contacting us and for using XStore.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

Go to Loco translate > Plugins > XStore Core plugin > Find and translate strings.

Also, you need to rename this file of theme translation – https://prnt.sc/VYpfta1Xc6tx to xstore-tr_TR.po.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Whiteski,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

Hello @Patronela,

Sorry, we’ve changed the code for you, please check screenshot in the Private Content area.

Best Regards,
8Theme’s Team

Hello, Catholicans,

2. Here is what we can see from the incognito browser window – https://prnt.sc/j0GSrmLbPoqS The color of the buttons is blue. Please check from another device, it seems some kind of cache causing the problem for you.

3. Please provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team