Forum Replies Created

Viewing 30 posts - 16,861 through 16,890 (of 68,231 total)
1 2 3 … 562 563 564 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 12:04

    Hello,

    Thank you for getting in touch with us.

    The next custom CSS code can be used:

    .single-product-builder .et-or-wrapper {
    display:none;
}
.single-product-builder form.cart {
    display: flex;
}
.single-product-builder .single_add_to_cart_button {
    margin-right: 10px !important;
}

    There is an empty sidebar, so disable it via Single Product Builder to remove empty white space from the right.

    Kind Regards,
    8theme team

    #360117 Copied In reply to: I looking at to Add to card & buy now button nearby near. How can go here please guide me.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 11:00

    Hello, Dhruv,

    Post your requests on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider it.

    Kind Regards,
    8theme team

    #360114 Copied In reply to: How can we change the Dynamic Vendor Store Name to “Vendor Store” on single product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 10:58

    Hello, Despoina,

    Thank you for contacting us and for using XStore.

    Please check the Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #360113 Copied In reply to: Activated license on website that is no more online
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 10:55

    Hello, Ferruccio,

    Thank you for your response.

    We’ve changed Thumbnail width in Appearance > Customize > WooCommerce > Product Images https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Please clear cache and check now.

    Kind Regards,
    8theme team

    #360112 Copied In reply to: Errore foto prodotto in homepage hover a passaggio mouse
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 10:48

    Hello, DebbieC,

    The next custom CSS code can be used to remove mentioned content:

    .single-product .wcpay-payment-request-wrapper, 
.single-product #wcpay-payment-request-button-separator {
    display: none !important;
}

    Best regards,
    8Theme’s Team

    #360110 Copied In reply to: Product page showing strange formatting before ‘add to cart’ button
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 10:41

    Hello, Vlad,

    “It is very difficult to edit with loco translate. I edited some texts, but on the website nothing is changed.” – please provide screenshots of untranslated strings.

    “we edit the extra tabs from the products, they do not remain properly” – please edit content via Text tab only https://prnt.sc/JAwc0Edvz4o0 , do not click on the Visual tab, to prevent the <br> tag from disappearing. It is not our theme bug, because you can see the same behavior in the Product Shop Description area https://prnt.sc/9FRXI3TbwTEF , which comes from WooCommerce.

    Kind Regards,
    8theme team

    #360109 Copied In reply to: I have a few questions for xstore theme.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 10:31

    Hello,

    Thank you for getting in touch with us.

    We have reviewed your issue and made the necessary changes to the next files:
    themes/xstore/theme/custom-styles.php
    and
    themes/xstore/framework/panel/classes/plugins.php.

    These changes will be included in the next update.

    Kind Regards,
    8theme team

    #360107 Copied In reply to: Theme plugin crashes the moment I upload the theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 09:46

    Hello, Redarmy2023,

    We can’t log in to your site anymore. Have you changed access because our assistance is not needed anymore? If so, it is ok.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #360099 Copied In reply to: WCFM qTip library error / theme conflict X Store
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 09:44

    Hello, Danielkue,

    Please clear all cache (browser, plugin, CDN) and check then.

    Kind Regards,
    8theme team

    #360097 Copied In reply to: X-Store Theme translation with Loco Translate
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 09:38

    Hello, Redarmy2023,

    Thank you for your response.

    We can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

    Please try to connect to FTP using FileZilla by yourself.
    What FTP port can we use?
    Is there a restriction by IP or something else?

    Kind Regards,
    8theme team

    #360094 Copied In reply to: WCFM qTip library error / theme conflict X Store
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 09:35

    Hello, Harsha,

    Thank you for your response.

    Please check the screenshot in the private Content area.

    There is a Mixed content error, so re-upload the logo image into your media library and then re-select it in Theme Options, or contact your hosting provider about this Mixed content issue.
    https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #360093 Copied In reply to: We have kept logo but it is not working the default xstore logo is not changing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 09:32

    Hello, Rahul Agarwal,

    Thank you for contacting us and for using XStore.

    The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
    The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
    Registration of these plugins is not necessary. They will function perfectly without any need for activation.
    The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
    Read about plugin updates here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Kind Regards,
    8theme team

    #360090 Copied In reply to: License issue of quform plugin. showing invalid
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 16:05

    Hello, Massimo,

    Thank you for contacting us and for using XStore.

    Please provide the URL of product from your site and temporary wp-admin access, so we can check your settings.

    Also, describe the desired result in more detail.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #360040 Copied In reply to: Single product builder – Strechted ‘Buy Now’ button
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 16:03

    Hello, Harsha,

    Thank you for contacting us and for using XStore.

    As we can see, the logo works fine – https://prnt.sc/jYgNiEs17MJA
    Please clear cache and check one more time.

    Kind Regards,
    8theme team

    #360039 Copied In reply to: We have kept logo but it is not working the default xstore logo is not changing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 15:59

    Hello, Redarmy2023,

    Please provide temporary wp-admin and FTP access, our devs will check this situation more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #360038 Copied In reply to: WCFM qTip library error / theme conflict X Store
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 15:42

    Hello, Tanvir Hossain,

    Please clear cache and check now.

    Kind Regards,
    8theme team

    #360032 Copied In reply to: Dropdown menu is not working/showing on my website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 15:33

    Hello, Redarmy2023,

    We’ve checked it on our test site and all works fine there.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    Please let us know the result.

    Kind Regards,
    8theme team

    #360031 Copied In reply to: WCFM qTip library error / theme conflict X Store
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 15:31

    Hello, Shehzad Ghazi,

    The Storefront theme does not display several out-of-stock products in the cart (see video 1 from the Private content area), and it does not have notifications for limited in stock (see video 2).

    This is not a default functionality, so you can leave a request for adding such functionality on the Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    You can contact our partners with a request about additional customization service, the Codeable team, who will perform your task quickly and with high quality – https://codeable.io/?ref=qGTdX

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #360029 Copied In reply to: I mistakenly closed the topic I still have some concerns related to my last topic.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 15:25

    Hello, Whiteski,

    Thank you for your response.
    Please go to Pages > click on Home page > SEO > Advanced > change Canonical URL.
    Screenshot we added in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #360026 Copied In reply to: Request desktop site on mobile display native theme page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 15:20

    Hello, Redarmy2023,

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

    Kind Regards,
    8theme team

    #360024 Copied In reply to: WCFM qTip library error / theme conflict X Store
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 15:09

    Hello, Johana Urbina,

    https://prnt.sc/-7cCwteSMI6Y – maydayhn.com/cilasa/wp-admin/plugins.php and other pages, like when you go to Appearance > Customize it gives 503 error. Please try to test it with the access you provided for us.

    Kind Regards,
    8theme team

    #360023 Copied In reply to: Problem with the Xstore Core plugin it makes the web extremely slow
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:47

    Hello, Redarmy2023,

    Thank you for contacting us and for using XStore.

    Please provide screenshots or video of the problem.
    Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Kind Regards,
    8theme team

    #360019 Copied In reply to: WCFM qTip library error / theme conflict X Store
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:45

    Hello, Whiteski,

    Email is not needed. Just go to this page https://wetransfer.com/ click here https://prnt.sc/7JSwYtadDzbZ > https://prnt.sc/7zUXgjTC_fVD > upload file https://prnt.sc/PyeQvPX9b-TL > click here https://prnt.sc/YbjPmtaS4bES and provide us with URL https://prnt.sc/wsQ_4W3MEwnE

    Kind Regards,
    8theme team

    #360018 Copied In reply to: Request desktop site on mobile display native theme page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:41

    Hello, Catholicans,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #360016 Copied In reply to: Individual product page add to cart alignment issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:35

    Hello, Johana Urbina,

    We face the next error in the Dashboard of your site – https://prnt.sc/-7cCwteSMI6Y 503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask about assistance from their side.
    https://kinsta.com/blog/http-error-503/

    The XStore Core plugin is required for XStore theme, so it can’t be disabled and it is used by all our customers.
    Because of 503 error, we can’t even check what else plugins are activated on your site. The problem on your site can be caused by a conflict between Core and a 3rd party plugin or something from the server side https://kinsta.com/blog/http-error-503/
    Without being available to check the situation more deeply, we can’t give you a solid response, so you need to solve the 503 problem with the help of your hosting first.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #360014 Copied In reply to: Problem with the Xstore Core plugin it makes the web extremely slow
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:18

    Hello @Patronela,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    #360013 Copied In reply to: l want to show on size Variation Display on shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:17

    Hello, @Marta,

    You’re welcome!

    Kind Regards,
    8theme team

    #360012 Copied In reply to: Big problem with back end speed (and frontend too)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:17

    Hello, Smartnaturel,

    Thank you for contacting us and for using XStore.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

    Go to Loco translate > Plugins > XStore Core plugin > Find and translate strings.

    Also, you need to rename this file of theme translation – https://prnt.sc/VYpfta1Xc6tx to xstore-tr_TR.po.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #360011 Copied In reply to: Hello, why can’t I change the language of these sections? I am using Loco Translate but failed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:10

    Hello, Ferruccio,

    Thank you for contacting us and for using XStore.

    Please try to Regenerate Thumbnails. You can use the Regenerate thumbnails plugin to do this https://wordpress.org/plugins/regenerate-thumbnails/

    Kind Regards,
    8theme team

    #360010 Copied In reply to: Errore foto prodotto in homepage hover a passaggio mouse
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 14:09

    Hello, Whiteski,

    Thank you for contacting us and for using XStore.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Kind Regards,
    8theme team

    #360009 Copied In reply to: Request desktop site on mobile display native theme page
  • 1 2 3 … 562 563 564 … 2,273 2,274 2,275
    Viewing 16,890 results - 16,861 through 16,890 (of 68,231 total)
Viewing 30 posts - 16,861 through 16,890 (of 68,231 total)
1 2 3 … 562 563 564 … 2,273 2,274 2,275

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