Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

Hello, Boddicker,

Thank you for reaching out to us.

Please edit this option according to your needs – https://prnt.sc/M1O5q-pAW1uP

Best regards,
8Theme’s Team

Hello, Silviu,

Private Content

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

1/ Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

2/ After that enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

3/ Provide us with temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello,

Please provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello,

On your screenshot it is a mobile header, please change zoom in settings of your browser window – https://prnt.sc/bJW0jumajXu2

Best regards,
8Theme’s Team

Hello, Damian Sebastian,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Silviu,

We are here to assist you with any questions related to our theme. However, based on the details of your inquiry, it appears that the issue you are experiencing is not directly related to the theme itself but rather to your WordPress settings.

It seems that WordPress has not been fully configured on your end, which is preventing you from successfully installing the theme. Additionally, the appearance of the theme upload window suggests that some specific WordPress settings may have been activated, resulting in a non-standard interface.

To resolve this issue, we recommend contacting WordPress Support directly, as they will be able to assist you in addressing the configuration problem. Once your WordPress settings are properly configured, our theme, as well as any other theme, should function seamlessly.

Since you recently purchased the theme, you also have the option to request a refund through the link we provided. However, please note that this will not resolve the issue on your site, as the problem lies within your WordPress setup and not the theme itself.

We are confident that once the WordPress configuration is corrected, our theme will work perfectly for your needs.

Best regards,
8Theme Team

Hello, Silviu,

We kindly recommend reaching out to WordPress support, as this situation is not related to our theme.

Best regards,
8Theme Team

Hello Regencycigaremporium,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Please go to WooCommerce > Settings > Products > Add to cart behaviour > check on the Redirect to the cart page after successful addition setting.

Best regards,
8Theme’s Team

Hello, Fantasy,

Kindly refrain from testing the age verification popup in the browser’s incognito mode, as the cache does not function properly in that environment. Instead, please test it as a regular user using a standard browser window. You should not encounter any problems, as we currently do not observe any issues on your site.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate your efforts in translating your website into Turkish.

1/ Please rename https://prnt.sc/B0WpNbxBmlTk to xstore-tr_TR.po

2/ Edit translation of Core plugin via Loco Translate > Plugins.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1. We would like to kindly inform you that the creation and management of website content fall outside the scope of our responsibilities. Our support is focused on addressing any issues related to the functionality of our theme. At this time, we have not identified any problems with the theme.

To create your desired page, we recommend using the Elementor plugin, which should provide the tools you need for content creation.

If you insist on a personalized website development tailored specifically for you, please feel free to reach out via the email provided in the private content area.

2. Please clear the cache and check the Mobile menu now – https://prnt.sc/DqGCxL-NBogt

Best regards,
8Theme’s Team