Hello, Saumya,

Thank you for reaching out to us.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import the header after that – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ismat Malik,

We appreciate your prompt response.

Please clear cache and check the Shop page now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for choosing our template. We’re delighted to hear that you love the features and design of our product.

We sincerely apologize for the inconvenience caused by the XStore Core plugin. We understand how frustrating it can be to experience slow performance and critical errors on your website. Rest assured, we are here to assist you in resolving this issue.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Do you have any error logs or specific details about the 500 error you encountered?

Best regards,
8Theme’s Team

Hello, Mei Huang,

Thank you for reaching out to us.

If you are encountering the message “The link you followed has expired” while attempting to install the XStore theme on WordPress, this issue is typically related to the server’s PHP configuration settings, such as upload size or execution time limits. To resolve this, please follow the steps below:

1/ Increase PHP Limits – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Your hosting provider can do this for you.

2/ Install the Theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/
If adjusting the PHP settings does not resolve the issue, you can manually upload the theme using an FTP client:
– Extract the XStore theme ZIP file on your computer.
– Use an FTP client (e.g., FileZilla) to upload the extracted theme folder to the /wp-content/themes/ directory on your server.
– Once uploaded, activate the theme from your WordPress dashboard under **Appearance > Themes**.

3/ Contact Your Hosting Provider:
If you are unable to modify the PHP settings or upload the theme via FTP, we recommend reaching out to your hosting provider for assistance. They can help adjust the server settings or guide you through the process.

If you continue to experience issues, please do not hesitate to contact us with additional details, and we will be happy to assist further.

Best regards,
8Theme’s Team

Hello, Ismat Malik,

Thank you for reaching out to us and bringing this issue to our attention.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Denurade,

https://prnt.sc/-YBjOJeyF3wX – please provide username and password. Currently, we can’t check your site because of this popup.

Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Subho,

1/ Please click on the Style tab – https://prnt.sc/IH9lYh0BoyXF

2/ Here is what we see on the variable product page https://prnt.sc/sVeHcbxjKaK- Please describe in more detail what you want to change there, for a better understanding of the desired result.

3/ This code can be used to remove the Clear button:

.single-product .reset_variations {
    display: none !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team

Hello, Christian,

We wanted to inform you that we have renamed the “revslider” plugin folder to disable the plugin, and as a result, the website can be opened.

Could you kindly provide us with temporary WP-Admin access to proceed further? Additionally, could you let us know the PHP version currently in use on your server?

Best regards,
8Theme’s Team

Hello, Villheart,

Thank you for reaching out to us.

To assist you further, could you please provide us with additional details, such as the URL of the page where the issue is occurring and, if possible, a screenshot of the problem? This will help us better understand the situation and provide you with an effective solution.

Best regards,
8Theme’s Team

https://www.8theme.com/topic/assistance-with-website-builder-customization-not-reflecting-changes/#post-431159

Hello,

Thank you for reaching out to us. We are here to assist you with your concerns.

1. Regarding your inquiry about human service, yes, we do provide support to address your questions and issues. Please feel free to share any specific concerns, and we will do our best to assist you promptly.

2. To change the header, you can typically find the settings in Header Builder – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

3. If the demo import has failed, it could be due to server limitations or incorrect configurations. Kindly ensure that your server meets the recommended requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Enesaysıma99,

Thank you for reaching out to us. We appreciate your purchase and understand that sometimes products may not meet expectations or specific needs.

If you would like to proceed with a return, please let us know, and we will guide you through the return process. Additionally, if you would like assistance in learning how to use the product, we would be happy to provide support or resources to help you.

Videos – https://www.youtube.com/@8theme/videos and docs – https://www.8theme.com/documentation/xstore/

Please feel free to share your preference, and we will do our best to assist you.

Best regards,
8Theme’s Team

Hello, Mohamed Bashar,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Derek0310,

Could you please provide more details about why you would like to use a third-party plugin for brands and specify what exactly is not functioning as expected?

To rule out the possibility of a conflict between third-party brand plugins and our theme, we kindly recommend conducting a test by disabling the brands feature through the Theme Options > Woocommerce (Shop) > Shop elements > Brands > Enable brands > Off.

Best regards,
The 8Theme Team