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Viewing 30 posts - 1,441 through 1,470 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 15:59

    Hello,

    Thank you for reaching out to us.

    There is no such option, unfortunately.

    You can try to use this element https://xstore.8theme.com/elementor/demos/minimal-fashion02/toggle-text-element/ or submit your request on our task board: https://www.8theme.com/taskboard/
    Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 14:38

    Hello,

    1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists.

    2/ Contact the hosting provider and ask to fix the next – https://prnt.sc/Wg9o4mDA3RR9

    3/ Wocommerce > Status > Logs > latest fatal error file shows memory error – https://prnt.sc/2TU4zJxRhX5H

    4/ Read the next article – https://elementor.com/help/500-error/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 14:32

    Hello, Fantasy,

    Thank you for reaching out to us.

    To address your query, please navigate to the following path in the theme settings:
    Theme Options > WooCommerce > Shop > Products Design > Product Content Elements
    From there, you can disable the categories as needed.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 14:30

    Hello, Chandru,

    Could you please test if the same behavior occurs when using a default theme, such as Storefront? Go to Appearance > Themes > install and activate Storefront theme (this is the default Woocommerce theme).

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 13:36

    Hello,

    You are currently editing the page https://prnt.sc/yizOxhcJj9Wu This is preventing us from proceeding with the necessary testing.

    Try to disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 13:32

    Hello, Chandru,

    It seems that you have created a custom page. Unfortunately, the WooCommerce filters and widgets you wish to use do not function on custom pages. They are designed to work only on default WooCommerce pages, such as the shop or category pages. This limitation is not related to the theme but rather falls under the functionality of the WooCommerce plugin itself.

    Here is a link to Woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 12:10

    Hello,

    We have identified the cause of the issue you are experiencing, as shown in the following screenshot: https://prnt.sc/h-24k4GKhIsc To resolve this matter, we kindly recommend reaching out to your hosting provider. Please share the screenshot with them and request assistance in addressing the memory error.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 11:33

    Hello,

    1/ We are unable to log in using the credentials you provided https://prnt.sc/x9eKTuLVGgLH Kindly review the details and provide the correct access information at your earliest convenience.

    2/ Do you see fatal errors in Woocommerce > Status > Logs?

    3/ Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 11:04

    Hello, Nirmalya,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
    We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

    Header Builder via Elementor > edit template > https://prnt.sc/M2Y8Qll2m2M7

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 10:59

    Hello, @Praveen senthil,

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 10:54

    Hello,

    Thank you for getting in touch with us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 10:53

    Hello,

    Thank you for reaching out to us.

    Theme Options > Blog > Blog layout > edit settings, or use archive posts builder via Elementor > create template https://prnt.sc/-yJj-3anXfxK with the desired layout.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 10:49

    Hello,

    Thank you for reaching out to us.

    To receive emails from the “Contact Us” page on a different business email, you will need to update the recipient email address in the settings of your website. Typically, this can be done by accessing the contact form settings in the Contact form 7 plugin – https://contactform7.com/setting-up-mail/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 10:47

    Hello, Nitin Sharma,

    Thank you for reaching out to us.

    You can add custom CSS code by navigating to Theme Options > Theme Custom CSS > Global:

    .et-google-login-button, .et-facebook-login-button {
        border-radius: 30px !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 09:36

    Hello, Chandru,

    We hope this message finds you well.

    We would like to inform you that we have thoroughly reviewed your shop page. Based on our observations, the content of the sidebar and filter area appears to be functioning as expected.

    To better understand the issue you are referring to, could you kindly provide additional details or clarify the steps required to replicate the error? This will help us address your concern more effectively. For your reference, we have attached screenshots in the Private Content area.

    Thank you for your cooperation, and we look forward to your response.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 09:26

    Hello, Gand,

    You’re welcome!

    Custom CSS code can be used, for example – https://prnt.sc/tyviYfqWihb0
    https://www.w3schools.com/css/css_colors.asp https://www.w3schools.com/css/css_text.asp

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 09:22

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 09:21

    Hello, Tax10,

    It seems that you may have attempted to install the theme archive as a plugin, which is unnecessary. We would like to guide you through the simplest installation process:
    – Please download “XStore – Installable Archive” from https://www.8theme.com/downloads/ and install it via Appearance > Themes > Add new.
    – Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
    Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now
    – Watch in this video about demo content installation – https://youtu.be/4n1re0jKorc?feature=shared

    If you have any further questions or need additional assistance, please don’t hesitate to reach out. Submit new topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ for new questions.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 09:20

    Hello, Leon,

    Thank you for reaching out to us.

    In the latest WooCommerce update, a “Brands” feature was introduced. As a result, we renamed our brands to ensure there is a clear distinction https://prnt.sc/zljasSUqzVw2 The brands you are currently using are part of the functionality provided by the WooCommerce plugin.

    We kindly recommend contacting WooCommerce support for further assistance regarding this matter – https://wordpress.org/support/plugin/woocommerce/

    Our Brands can be disabled via Theme Options > Woocommerce > Shop elements > Brands >
    Enable brands > Off.

    We’ve re-saved permalinks on your site (Dashboard > Settings > Parmalinks) and the Brands pages work now. Please clear on the View link to check – https://prnt.sc/63WM_i-Ov1pz

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 08:30

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 08:11

    Hello,

    Thank you for contacting us and for using XStore.

    1/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

    2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

    As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

    We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

    We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2025 at 08:08

    Hello, Chandru,

    Thank you for contacting us and for using XStore.

    Could you please provide more details about the issue you are experiencing? Kindly include the steps you have already taken to resolve it, as well as the outcome you are aiming to achieve.

    We look forward to assisting you further.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 16:45

    Hello, Gand,

    Create and use Static block and custom CSS code. We’ve added an example on your site https://prnt.sc/Ob6zmsCyl0M_ https://prnt.sc/S4orKobEg8-O https://prnt.sc/tyviYfqWihb0
    https://www.8theme.com/demo/docs/woopress/Widgets_and_Static_Blocks/Static_Blocks

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 16:30

    Hello, Awais Bhatti,

    We’ve disabled “Disable theme Swiper JS” option via Theme Options > Speed Optimization.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 16:25

    Dear @regencycigaremporium,

    Thank you for your understanding and cooperation.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 16:23

    Hello, uttam pradhan,

    Header Builder via Elementor > edit template > Mobile menus settings > https://prnt.sc/_EJfn80Bd3h3

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 16:17

    Hello, Maokeno,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 15:31

    Hello, TodorP,

    We kindly request you to submit a new topic, provide a more detailed description of your request, and include the relevant URL along with temporary wp-admin access.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 15:30

    Hello, Awais Bhatti,

    Thank you for reaching out to us.

    Please clear cache and check how it works now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 14:39

    Hello, Eleni,

    We kindly suggest trying the following shortcode: https://prnt.sc/3sorE0sFogE6
    [gtranslate]

    Best regards,
    8Theme’s Team

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    Viewing 1,470 results - 1,441 through 1,470 (of 68,220 total)
Viewing 30 posts - 1,441 through 1,470 (of 68,220 total)
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