Hello,

Thank you for reaching out to us.

There is no such option, unfortunately.

You can try to use this element https://xstore.8theme.com/elementor/demos/minimal-fashion02/toggle-text-element/ or submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best Regards,
8Theme’s Team

Hello, Fantasy,

Thank you for reaching out to us.

To address your query, please navigate to the following path in the theme settings:
Theme Options > WooCommerce > Shop > Products Design > Product Content Elements
From there, you can disable the categories as needed.

Best regards,
8Theme’s Team

Hello,

You are currently editing the page https://prnt.sc/yizOxhcJj9Wu This is preventing us from proceeding with the necessary testing.

Try to disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello,

We have identified the cause of the issue you are experiencing, as shown in the following screenshot: https://prnt.sc/h-24k4GKhIsc To resolve this matter, we kindly recommend reaching out to your hosting provider. Please share the screenshot with them and request assistance in addressing the memory error.

Warm Regards,
The 8Theme Team

Hello, Nirmalya,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Header Builder via Elementor > edit template > https://prnt.sc/M2Y8Qll2m2M7

Best regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To receive emails from the “Contact Us” page on a different business email, you will need to update the recipient email address in the settings of your website. Typically, this can be done by accessing the contact form settings in the Contact form 7 plugin – https://contactform7.com/setting-up-mail/

Best Regards,
8Theme’s Team

Hello, Chandru,

We hope this message finds you well.

We would like to inform you that we have thoroughly reviewed your shop page. Based on our observations, the content of the sidebar and filter area appears to be functioning as expected.

To better understand the issue you are referring to, could you kindly provide additional details or clarify the steps required to replicate the error? This will help us address your concern more effectively. For your reference, we have attached screenshots in the Private Content area.

Thank you for your cooperation, and we look forward to your response.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Leon,

Thank you for reaching out to us.

In the latest WooCommerce update, a “Brands” feature was introduced. As a result, we renamed our brands to ensure there is a clear distinction https://prnt.sc/zljasSUqzVw2 The brands you are currently using are part of the functionality provided by the WooCommerce plugin.

We kindly recommend contacting WooCommerce support for further assistance regarding this matter – https://wordpress.org/support/plugin/woocommerce/

Our Brands can be disabled via Theme Options > Woocommerce > Shop elements > Brands >
Enable brands > Off.

We’ve re-saved permalinks on your site (Dashboard > Settings > Parmalinks) and the Brands pages work now. Please clear on the View link to check – https://prnt.sc/63WM_i-Ov1pz

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

1/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best regards,
8Theme’s Team

Hello, Gand,

Create and use Static block and custom CSS code. We’ve added an example on your site https://prnt.sc/Ob6zmsCyl0M_ https://prnt.sc/S4orKobEg8-O https://prnt.sc/tyviYfqWihb0
https://www.8theme.com/demo/docs/woopress/Widgets_and_Static_Blocks/Static_Blocks

Best regards,
8Theme’s Team

Dear @regencycigaremporium,

Thank you for your understanding and cooperation.

Warm Regards,
The 8Theme Team

Hello, Maokeno,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Awais Bhatti,

Thank you for reaching out to us.

Please clear cache and check how it works now.

Best Regards,
8Theme’s Team