Hello,

It is surprising that you are the only one who has reported such an issue; it is possible that the problem may not be related to the theme update.

The email you used belongs to the customization team, and unfortunately, we do not have access to it. Kindly disable the additional verification or use an email from the Private Content area.

Best regards,
8Theme Team

Hello, Alinfo,

We’ve added translation for the XStore theme https://prnt.sc/uyGt4ocSdNNH on your site and disabled the cache plugin. Please check – https://prnt.sc/xGC0dlkwAvq9

Best regards,
8Theme’s Team

Hello, Octatech,

https://prnt.sc/TRJzXlU_7y_h – you need to disable this plugin or contact the support team of the plugin directly.

Best regards,
8Theme’s Team

Hello, Nakasa,

Woocommerce > Settings > Products > Shop page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Nakasa,

To ensure the proper functioning of the filters, the shop page must be selected in the WooCommerce plugin settings.
Could you please check how the filters are working now?

Best regards,
8Theme’s Team

Hello, Reshi,

Thank you for reaching out to us.

Please check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

Best Regards,
8Theme’s Team

Hello, Abhinandan,

Thank you for contacting us and for using XStore.

We would like to inform you that you can manage which columns to display by utilizing the “Screen Options” feature https://prnt.sc/5-_GpXo5nAYL

Best Regards,
8Theme’s Team

Hello,

We kindly ask you to review the following article: https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

If the issue persists, we recommend reaching out directly to the support team of the Contact Form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/ . Please note that the functionality of this plugin is independent of the active theme, and as theme authors, we do not have control over its operation.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello,

You are right.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing difficulties editing the button texts and labels on the Cart Page of your XStore theme.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Nakasa,

Thank you for reaching out to us.

What page do you mean? Could you provide examples?

Please read this article – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Best regards,
8Theme’s Team

Hello,

To potentially resolve your issue, we kindly request that you downgrade your PHP version https://prnt.sc/GUajW3AgW9Bk to 8.0 or 8.1 and verify if the problem persists.

We do not see the problem while editing, for example, the About us page – https://prnt.sc/TJ1-dg5r0dxa

Best regards,
8Theme Team

Hello, Nakasa,

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please clarify the specific issue you are referring to?

Woocommerce > Status > Logs > there is memory error – https://prnt.sc/mXQgs5ogmIZ2 To resolve this matter, we recommend contacting your hosting provider. Please share the provided screenshot along with a detailed description of the issue. They will be best equipped to assist you further.

Best regards,
8Theme Team

Hello, Nakasa,

Thank you for reaching out to us.

To add widgets to your shop page, please navigate to Appearance > Widgets in your WordPress dashboard.

Should you have any further questions or need assistance, feel free to reach out to us.

Best regards,
8Theme’s Team