Forum Replies Created

Viewing 30 posts - 14,581 through 14,610 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 15:45

    Dear Arbadev,

    You can conduct the tests with the plugin independently.
    Regardless of the theme you activate, different from the previous one, you will receive the same result. Unfortunately, we cannot assist with issues that do not pertain to the operation of our theme.

    Elementor plugin is used to create content of pages, so you can use the same plugin for product descriptions, as we did on our demos.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 15:25

    Hello, @BEHS,

    We appreciate your prompt response.
    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ , so the developers team read it there.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 15:23

    Hello, Jamal,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please provide temporary wp-admin access, so we can take a closer look at your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 15:17

    Hello, Cristian Rodriguez,

    Thank you for getting in touch with us.

    1/ We can’t log in – https://prnt.sc/gvMcc4omY934 Please next time provide the correct wp-admin access.

    2/ We provide updates for parent theme only, the child theme inherits functionality from the parent theme.

    3/ The latest theme version is 9.1.13. Please download XStore – Installable Archive from this page https://www.8theme.com/downloads/ .

    4/ Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

    5/ Download latest versions of plugins from https://www.8theme.com/downloads/ and update them via: Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded”…

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 15:03

    Hello, Arbadev,

    Thank you for getting in touch with us.

    We kindly request you to compare the activated plugins on both websites. Upon initial review, it appears that the page builder plugin, which was utilized to edit the description content, is not activated on the site you have referred to.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 13:51

    Hello,

    You’re welcome!

    Kind Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 13:28

    Hello,

    Please clear cache of the browser and check the Products grid now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 13:01

    Hello,

    We appreciate your prompt response.

    Theme Options > WooCommerce > Product catalog > Products Per Row (it is for the Shop page and other pages in case – https://prnt.sc/IHkb_GvlQeBc ).
    “Products per row on category page” option was created to set a custom value for products per row on category page.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 09:37

    Dear, @Khurram Virk,

    Thank you for your response.

    1/ We’ve edited “Special product” static block using Elementor and selected a product – https://prnt.sc/6ZRQjbKnG8h-
    “Have questions?” static block is selected here – https://prnt.sc/aabqEFUrPgdW , and we re-selected the demo image https://prnt.sc/CLC-4cv5o05k in static block settings to image from your media library.

    2/ Custom tabs can be set from Xstore >> Theme Settings >> WooCommerce >> Single Product Builder >> Tabs. Create content of tabs using static blocks.

    3/ You can try to use custom CSS code to edit the styles of the table, for example, add the next code in Theme Options > Theme custom CSS > Global:

    .single-product table td:first-child, 
    .single-product table th:first-child {
        padding-left: 10px;
    }
    .single-product table td:last-child, 
    .single-producttable th:last-child {
        padding-right: 10px;
    }

    Custom CSS for mobile:

    .single-product table {
        display: block;
        overflow-x: auto;
        white-space: nowrap;
    }

    add scroll for the table content.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 09:12

    Hello, Alessandro,

    We understand your questions, however, they are not directly related to our area of expertise, hence it is difficult for us to provide an accurate response. We kindly suggest you to contact Facebook share support service https://developers.facebook.com/docs/sharing/webmasters/faq/ https://developers.facebook.com/community/ and consult with an SEO specialist for further assistance.

    Many of our customers utilize the Yoast SEO plugin and have no additional queries. Any arising issues are promptly resolved by the Yoast SEO specialists. We also use this free plugin on our demos.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 16:56

    Hello, Fuzzillogic,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 16:32

    Hello, Fuzzillogic,

    Thank you for your response.

    We did not test the WooFunnel plugin with our theme.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 16:30

    Hello, @khurram virk,

    Thank you for getting in touch with us.

    1,2/ Please check the images on the Home page now.

    3/ https://prnt.sc/iXIqWSFhjQjE https://prnt.sc/6GxL3nGVEOp8

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 16:12

    Hello, Fuzzillogic,

    We appreciate your prompt response.

    Please provide URL of your Cart page and describe the desired result in more detail, we will check what can be done to help you.

    YellowPencil plugin (XStore > Plugins Installer) – the most powerful visual CSS editor for WordPress. Customize any theme and page visually without coding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 16:08

    Dear, Alalawi310,

    We appreciate your prompt response.

    Our support team is equipped to assist with issues related to existing settings or theme bugs. However, your request pertains to additional customization. We regret to inform you that such customization falls outside the purview of our theme support. We trust you understand our position.

    Please be assured that this is not a reflection of “bad help” from our end, but rather compliance with the established rules of our support system – https://www.8theme.com/documentation/xstore/support/support/

    Should you encounter any issues or require consultation regarding our theme functionality, please feel free to reach out to us.

    For requests concerning new options or features, we kindly ask you to submit them to our developers team via the following page – https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 15:38

    Hello, Alalawi310,

    We appreciate your prompt response.

    Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Right now, you can select one of “Product Added Notification” in Theme Options > WooCommerce > Shop > Shop Page Layout.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 13:48

    Hello, Mariangio,

    We appreciate your prompt response.

    Header and Footer are disabled on pages with Blank layout https://prnt.sc/FifNzRJgbkCu ( Home https://prnt.sc/WmFUezHf5l1s ).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 13:39

    Hello, Alalawi310,

    Thank you for contacting us and for using XStore.

    Could you kindly provide an example of the desired result?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 13:07

    Hello, Mariangio,

    We appreciate your prompt response.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 12:27

    Hello, Mariangio,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access?

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 12:23

    Hello, Mariangio,

    Thank you for contacting us and for using XStore.

    1/ Please read next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

    2/ Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access?

    3/ Do you use SIngle Product Builder? If so, you can hide elements via Product meta settings – https://prnt.sc/nL0ff2khtAOe

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 12:18

    Hello, Mariangio,

    Thank you for contacting us and for using XStore.

    Theme options > Header builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 10:22

    Hello, Filiphdan,

    Thank you for your 5-star rating for our theme!

    Theme Options > WooCommerce (Shop) > Shop > Products design > Title Limitation Type and Chars Limitation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 08:01

    Hello, MAHDAR,

    Private Content

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 07:50

    Hello, Thehawkman,

    Thank you for contacting us and for using XStore.

    1/ You have the ability to remove the element from the content area using the Single Product Builder – https://gyazo.com/f24ace33f0df7445e2450bd82a4d01c2

    2/ Please go to Header Builder > Contacts > Eleemnts > enter the desired text.
    Single Product Builder > Tabs > Custom Tab 01 Title.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 07:45

    Hello, GTP,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please read the next article – https://elementor.com/help/section-background-video-options/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 07:44

    Hello, GTP,

    Thank you for contacting us and for using XStore.

    1/ Please try https://prnt.sc/OLfYJAM03P80 https://elementor.com/help/mouse-effects-mouse-track/

    2/ Please check tabs here https://xstore.8theme.com/elementor/demos/niche-market02/ (General Tabs element was used).

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 07:39

    Hello, GTP,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We kindly request you to try the following elements: Accordion, and Toggle.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 07:35

    Hello, GTP,

    Thank you for contacting us and for using XStore.

    Try to use our Blog Carousel element, and then you will get a carousel of posts, if this is not what you are looking for, please contact support of the Elementor plugin.

    List of our elements with examples you can find here –
    https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 07:32

    Hello, GTP,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    You can maybe find a plugin that can provide this functionality. The theme has no such features implemented.

    We have Hotspot Element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/hotspot-element/

    Kind Regards,
    8theme team

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Viewing 30 posts - 14,581 through 14,610 (of 68,231 total)
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