Forum Replies Created

Viewing 30 posts - 14,131 through 14,160 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 14:04

    Hello, Estudio EntreDos,

    Please check now – https://prnt.sc/WksI9PhQ_nNO

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 14:02

    Hello, @Peter,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:45

    Hello, Isotto,

    Thank you for contacting us and for using XStore.

    A custom button can be created using Elementor with any link you prefer.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:42

    Hello, Ecommercedev,

    Thank you for understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:42

    Hello, Ecommercedev,

    We regret to inform you that there is no superior solution available at this time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:22

    Hello, Vedad07,

    Custom code you added via Yellow Pencil – https://prnt.sc/EtcO22tNvTqR

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:19

    Hello, Mariangio,

    Sorry, please change the code to:

    .et_b_header-menu.et_element-top-level .item-design-mega-menu .nav-sublist-dropdown .item-level-1>a {
        text-transform: none;
        font-size: 15px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:10

    Hello, Mehmet,

    “I didn’t like that I started with so many problems from day one.” – Could you kindly elaborate on the other issues you are encountering? Please provide a detailed description so we can assist you effectively.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:09

    Hello, Mariangio,

    Yes, WPBakery gives next settings – https://prnt.sc/ZoB8TPrf_h3o

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:06

    Hello, Mehmet,

    We kindly request you to inform us if the issue you were experiencing has been resolved, and if there are any other challenges you have encountered. We are genuinely committed to assisting you as promptly as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:04

    Hello, Mehmet,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We already answered by email https://prnt.sc/4D9p0VgNMeZ0 but you did not respond but posted the question on the support forum – https://prnt.sc/2X73aKgPR_ee

    Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
    plugins, like Core plugin, in /wp-content/languages/plugins folder,
    with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update.

    xstore-tr_TR.po, not xstore-tr.po

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 13:00

    Hello, @DAVID,

    About the search behavior, we understand your request, but with the default WooCommerce theme – Storefront it works in the same way. We would recommend you contact support of WooCommerce plugin https://wordpress.org/support/plugin/woocommerce/ , because this situation is independent of XStore.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 12:41

    Hello, Marquand,

    Answered by email, please check and reply there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 12:39

    Hello, Vedad07,

    We appreciate your prompt response.

    We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 12:35

    Hello, Mariangio,

    Thank you for contacting us and for using XStore.

    Please try to use the next custom CSS code:

    .et_b_header-menu.et_element-top-level .item-design-mega-menu .nav-sublist-dropdown .item-level-1>a {
        text-transform: none;
    }
    .item-design-mega-menu .nav-sublist-dropdown>.container>ul>li {
        margin-bottom: 15px;
    }

    (Theme Options > Theem custom CSS > Desktop);

    or read our documentation and create a Mega menu using static block – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 12:16

    Hello, @Mariangio,

    You’re welcome!

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 12:15

    Hello, Mariangio,

    Thank you for contacting us and for using XStore.

    There is no such option, by default, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 12:14

    Hello, Estudio EntreDos,

    You’re welcome!

    Please check settings in Single Product Builder > Breadcrumbs.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 12:12

    Hello, Vedad07,

    On the screenshot we provided the WooCommerce found a critical error in the files of a plugin on your site. You can say that this doesn’t affect the header, but it is a critical error and ignoring it can cause new problems. If you do not want to temporarily disable the plugin for testing, at least contact the support team of the plugin and provide the screenshot to them.

    “…which cannot be accessible via theme editor, only shows endless loading.” – we do not see any problem with the editor of Home page header https://prnt.sc/xyozxBKzcN0R > https://prnt.sc/PDgU4wGQdzXT
    Please make sure that you cleared cache of browser, and record a video of the problem with loading for us.

    All other our customers did not face any problems after the theme update, please cooperate with us to solve your problem.

    “This issue blocks scrolling the menu only on the front page on the mobile version” – please record a video of this problem also, because for us the mobile menu on the Home page works fine, right now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 11:20

    Hello, Vedad07,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 11:17

    Hello, Estudio EntreDos,

    We appreciate your prompt response.

    The next code can be added in Theme Options > Theme custom CSS > Desctop:

    .single-product .content-page.container {
        max-width: 1400px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 11:15

    Hello, Finleydesign,

    We found that these HTML lines were inserted into your file – https://prnt.sc/RBmSrD_xNVop
    By default, there is no such html code there.
    Permissions for all files are set correctly in our theme package but could be modified on your server so you should check it there.
    By default, we set 644 permissions for files (https://prnt.sc/QztIAZWqu-dF) so please, check if your child-theme files have the same ones.

    Maybe your hosting provider will be able to assist you in this situation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 11:11

    Hello, Vedad07,

    Thank you for getting in touch with us.

    Please provide temporary wp-admin and FTP access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 10:52

    Hello, Estudio EntreDos,

    Thank you for contacting us and for using XStore.

    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access?

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 10:45

    Hello, @Mariangio,

    You face the problem because incorrectly uploaded full theme files instead of installable files only.

    Please clear the cache and check your site now.

    If all is fine, you can delete this folder via FTP – https://prnt.sc/47nSttffJmf6

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 10:05

    Hello, Gilbertwu,

    Activated. We would like to inform you that you currently have two codes and two corresponding projects. You are able to use the theme for these projects. If you wish to use it for more projects, you will need to make additional purchases for new projects.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 09:59

    Hello, @Mariangio,

    Please provide FTP access.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 09:42

    Hello, Oshrat,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 09:18

    Hello, Ecommercedev,

    Please try to use the next custom CSS code:

    @media only screen and (min-width: 993px) {
        .element-rVLMz.et_column {
            max-height: 80vh;
            overflow: auto;
        }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2023 at 08:59

    Hello, Ecommercedev,

    Thank you for contacting us and for using XStore.

    Please post different questions via separate topics to prevent a mess in conversation – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Apologies for the confusion, but we seem to have misunderstood your request. Could you please rephrase it briefly and clearly once again?

    Could you kindly specify the issues that need to be addressed and altered?

    We would also appreciate it if you could provide us with access to the wp-admin.

    To provide wp-admin access, create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Best Regards,
    8Theme’s Team

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    Viewing 14,160 results - 14,131 through 14,160 (of 68,227 total)
Viewing 30 posts - 14,131 through 14,160 (of 68,227 total)
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