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Viewing 30 posts - 1,351 through 1,380 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 16:16

    Hello, Rokas,

    We appreciate your prompt response.

    1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

    2/ Theme Options > Header Builder > Header overlap & transparent – https://prnt.sc/gRZhO98fceC4

    3/ Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 15:58

    Hello, MiguelFlorian,

    Loco translate plugin is used for only a single language https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ , If you want to use your site in a multilanguage, then you have to use WPML (paid) or Polylang plugin (free) as per your requirements: https://www.8theme.com/documentation/xstore/theme-translation/
    Or read this article – https://colorlib.com/wp/wordpress-multilingual-plugins/

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 15:54

    Hello, Melanie Moutarde,

    We provide support here via the forum.

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 15:13

    Hello, Rokas,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 15:12

    Hello, Mirko,

    We can’t edit this page using Elementor with the access you provided, so we added the code in the Theme Custom CSS area – https://prnt.sc/URmqMAi6aJWy
    Please clear cache of mobile browser and check the result.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 14:25

    Hello, Mirko,

    We appreciate your prompt response and temporary wp-admin access.

    Could you kindly share the link to the page with the gallery mentioned in your inquiry? This will help us assist you more effectively.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 14:21

    Hello, Jamie Gill,

    Thank you for reaching out to us.

    1. When you select a category, the products displayed will include those from the selected category as well as its subcategories. Therefore, we do not see any issues. A total of 15 products are shown on the frontend, which matches the same number displayed in the backend https://prnt.sc/UGPJBNrLOGyJ

    2. “Additionally, the filter widget on the left does not respond to the current selection.” – please provide a video example.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 14:02

    Hello, Gabriele Sicari,

    Thank you for reaching out to us

    Please contact your hosting provider and ask to solve this memory error – https://prnt.sc/W_-BOs0xMXO1

    Read more – https://elementor.com/help/500-error/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 13:18

    Hello, Mirko,

    We can’t log in still – https://prnt.sc/3M74qQzLjEwy

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 13:16

    Hello, Nakasa,

    Please go to Pages > edit the page using Elementor > https://prnt.sc/mjuYGa8Is35L

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 13:14

    Hello, TodorP,

    Dashboard > Settings > Reading > Your homepage displays – https://prnt.sc/do6cpbNrjjie

    It appears that you are currently editing the following page: https://prnt.sc/rPpcA7S0Qobq Could you kindly clarify what specific assistance you require from our team?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 13:11

    Hello, Carinachan2000,

    XStore Builders > Header Builder via Elementor > edit template > edit the logo.
    Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    Regarding the screenshots you provided, it appears that your screenshot displays the **image settings** https://prnt.sc/Y8OWad2G2xSi while ours shows the **container settings** https://prnt.sc/yidViFovFuBB

    We recommend exploring video tutorials on YouTube to better understand how to work with Elementor when editing content. There is a wealth of helpful content available regarding the Elementor plugin.

    If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 13:06

    Hello, MiguelFlorian,

    Thank you for reaching out to us. We appreciate your trust in our support as you navigate your journey as a new web developer.

    Regarding your inquiries:

    1. **Website Translation**:
    To translate your website with your own words (manually, rather than dynamically), you can follow these steps:
    – Identify the specific areas or elements of your website that need translation.
    – You can utilize a plugin like **Loco Translate** to manually input your translations – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ . This plugin allows you to edit the language files (PO/MO files) directly and replace the default text with your custom translations.

    2. Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    **Display Issues or Delayed Loading**.
    To address elements that are not displaying properly or are loading with a delay, we recommend the following steps:
    – **Check for Plugin Conflicts**: Disable all third-party plugins temporarily and check if the issue persists. If the problem is resolved, re-enable the plugins one by one to identify the conflicting plugin.
    – **Optimize Website Performance**: Use tools like **GTmetrix** to analyze your website’s performance. These tools can help identify elements causing delays and provide recommendations for optimization.
    Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    – **Update Theme and Plugins**: Ensure that your theme and all plugins are updated to their latest versions, as outdated software can sometimes cause display issues.
    – **Clear Cache**: Clear your website’s cache (if you’re using a caching plugin) and your browser cache to ensure you’re viewing the most recent version of your site.
    – **Inspect Code**: If you’re comfortable with coding, use your browser’s developer tools to inspect the problematic elements and identify any errors in the console.

    If the issue persists after trying these steps, please provide us with more details (e.g., screenshots, specific elements affected, or a link to your website), and we’ll be glad to investigate further.

    We hope this information helps you move forward with your website development.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 12:16

    Hello,

    Thank you for reaching out to us .

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, provide us with temporary wp-admin access.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 12:14

    Hello, VincentC,

    Thank you for reaching out to us.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 11:51

    Hello, Nakasa,

    https://gyazo.com/e2c58277a13613817af139e15e5647ac – We have noticed a margin of 80px for the section created using Elementor, as shown in the screenshot. Kindly adjust the settings for the corresponding section accordingly.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 11:04

    Hello, Nakasa,

    Thank you for reaching out to us.

    Please provide the URL of page from your screenshot.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 11:01

    Hello, Denurade,

    We appreciate your prompt response.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 09:27

    Hello,

    Thank you for reaching out to us.

    We kindly request you to try the following solution:

    1. Navigate to **Products > Attributes**.
    2. Edit the specific attribute.
    3. Re-select the attribute type.
    4. Click **Save** to apply the changes.

    Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 08:56

    Hello,

    Could you please clarify what exactly seems unclear? If you have conducted the test we requested and it confirmed that the issue persists with a different theme, this indicates that the problem is not related to the theme. Therefore, it would not fall under the scope of theme support. In this case, we recommend reaching out to the support team for the Elementor plugin for further assistance – https://wordpress.org/support/plugin/elementor/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 08:48

    Hello,

    Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.
    Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

    When creating a template for the page using Elementor, you will start with a blank canvas where you can add the desired elements. If you prefer not to build the layout from scratch, you can import one of the pre-designed templates. Detailed instructions for this process are also included in the documentation.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 08:40

    Hello,

    Elementor can be used to achieve the desired result on a single post page, for example – https://prnt.sc/0cifaRZAbuH-

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 08:27

    Hello, TodorP,

    Could you kindly assign the administrator role to the specified user? This will allow us to review your settings effectively.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 08:15

    Hello, Khan Arif,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 08:12

    Hello, Jace,

    Thank you for sharing the solution that worked for you. Should you have any questions in the future, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 08:10

    Hello, joebuston,

    Thank you for reaching out to us.

    As a registered user with administrator privileges, you have access to the uncached version of the website, unlike unregistered users who view the cached version.

    1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists. Your hosting provider can do the downgrade at your request.

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2025 at 16:47

    Hello, Nirmalya,

    Thank you for reaching out to us.

    Solved – https://prnt.sc/Xa96FAY57Ljr

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2025 at 16:38

    Hello, Denurade,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2025 at 16:37
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2025 at 16:33

    Hello,

    We can’t log in to your site – https://prnt.sc/YqoR4b7vbequ Please check.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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    Viewing 1,380 results - 1,351 through 1,380 (of 68,230 total)
Viewing 30 posts - 1,351 through 1,380 (of 68,230 total)
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