Hello, Gpankaj,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If it doesn’t help, please provide us with your FTP account. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @WaawStore,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

Best regards,
8Theme’s Team

Dear NS FASHION HOUSE,

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Afterward, please disable the Cache plugin, CDN, and the server cache, clear your browser cache, and check again.

Here is what we see on your site – https://gyazo.com/ff65ef47d82b91f1112409b00820480d

If this doesn’t help, please provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Dejan,

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8Theme’s Team

Hello, Alexandra,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Rokas,

Thank you for reaching out to us.

1/ https://prnt.sc/-RSkJxmKG8DG

2/ https://prnt.sc/ZJXeN7tVOPVy

Best Regards,
8Theme’s Team

Hello, Nicolo,

On your account page, you can view the list of package services and their respective costs by following this link: https://www.8theme.com/account-user/?user_id=31531
If you are interested in something else or would like to discuss specific details, we have provided an email address in the Private Content area. Kindly reach out to that address, as any inquiries beyond the scope of basic support are handled by a different team within our organization.

Should you have any further questions, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, Melanie Moutarde,

Private Content

Best regards,
8Theme’s Team

Hello, Abhinandan,

Thank you for reaching out to us.

We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/ . If your idea gains sufficient support from other customers, our development team will carefully consider its implementation in a future update.

Best regards,
8Theme’s Team

Hello, @Paul Modiga,

Navigate to Theme Options > WooCommerce > Single Product Builder, enable the builder, and adjust the settings according to your requirements.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, Rokas,

We appreciate your prompt response.

3/ Please provide the URL of the desired demo page.

4/ For any new questions, we kindly ask that you create a new topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/

Please check the Footer static block on your site now.

Best Regards,
8Theme’s Team

Hello, Roman,

Thank you for reaching out to us.

We understand the importance of changing your permalink structure to %postname% and the frustration caused by the 404 errors on your site. Based on the information you’ve provided, it seems the issue might be related to the server configuration or a conflict with plugins.

To assist you further, we kindly ask you to confirm the following steps have been taken:

1. **Check .htaccess File:** Ensure that the .htaccess file in your WordPress root directory has the correct rewrite rules. You can try resetting the permalinks by saving the settings again in the WordPress admin panel, which should automatically update the .htaccess file. If it doesn’t, you may need to manually update it with the default WordPress rewrite rules.

2. **Disable Plugins Temporarily:** Sometimes, plugins can interfere with permalink settings. Please try temporarily disabling all plugins and then changing the permalink structure to see if the issue persists.

3. **Server Configuration:** Since you mentioned using a LiteSpeed server, ensure that the server is properly configured to handle WordPress permalinks. You may need to check with your hosting provider to confirm this.

If the issue persists after trying the above steps, please contact the support of your hosting provider and WordPress support.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly ask you to review the following article: https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

If the issue persists, we recommend reaching out directly to the support team of the Contact Form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/ . Please note that the functionality of this plugin is independent of the active theme, and as theme authors, we do not have control over its operation.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, MiguelFlorian,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best regards,
8Theme’s Team