Please contact administrator for this information.
Rose Tyler
Support staff
January 29, 2025 at 15:58
Hello,
Thank you for reaching out to us.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 15:58
Hello,
We appreciate your prompt response.
We would like to address your concern regarding the display of elements from our theme appearing as code when another theme is activated. Specifically, you mentioned an issue with the default element functionality and the visibility of discounted products on the homepage.
After conducting thorough testing, we have determined that the issue you are experiencing is not related to our theme. Regardless of the activated theme, your discounted product does not appear on the homepage. This suggests that the problem lies elsewhere.
As part of our further investigation, we added a test product with a discount to your site. We observed that it is now displayed on the homepage twice—once through our theme’s element and once through the default element. This indicates that there may be a configuration issue with your product settings that is preventing it from displaying correctly, and this issue is independent of the theme being used.
If the issue persists, we recommend reaching out directly to the support team of the Contact Form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/ . Please note that the functionality of this plugin is independent of the active theme, and as theme authors, we do not have control over its operation.
Thank you for your understanding.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 15:03
Hello,
Thank you for reaching out to us.
Could you please provide screenshots or a video to help us better understand your request?
Best regards,
8Theme Team
Rose Tyler
Support staff
January 29, 2025 at 15:02
Hello, Lantalau,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 15:01
Hello, Mirko,
We kindly request that you insert the following code into the Settings of the element https://prnt.sc/CBbGJwO2xgrs which has the problem:
@media only screen and (max-width: 480px) {
selector.elementor-widget-etheme_gallery {
min-height: 3740px !important;
}
}
2/ Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 11:55
Hello, Andrea,
Thank you for reaching out to us.
Please try to disable Ajax Add To Cart via Theme Options and check how it works then.
Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 11:52
Hello, Carinachan2000,
We would like to inform you that we do not store videos from clients’ websites on our servers. Therefore, if you did not download the video, unfortunately, we do not have it either to provide to you.
As I recall, there was nothing overly complex in the setup. Please navigate to Appearance > Menus > and try editing the menu. You should not encounter any issues during this process.
If you have any additional questions or face any difficulties, please do not hesitate to let us know.
Please contact administrator for this information.
Rose Tyler
Support staff
January 29, 2025 at 11:21
Hello,
We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.
We understand that your website’s performance has slowed down after listing products, and we’re here to assist you. To improve your website speed, we recommend the following steps:
1. **Optimize Images**: Ensure all product images are compressed and optimized for web use without compromising quality. Tools like TinyPNG or ImageOptim can help.
2. **Enable Caching**: Use a caching plugin to reduce load times by serving cached versions of your pages to visitors.
3. **Minimize Plugins**: Deactivate and remove any unnecessary plugins that may be affecting your website’s performance.
4. **Use a Content Delivery Network (CDN)**: A CDN can help distribute your website’s content across multiple servers, reducing load times for users in different locations.
5. **Optimize Database**: Regularly clean up and optimize your database to remove unnecessary data and improve performance.
6. **Update Theme and Plugins**: Ensure that your theme and all plugins are updated to their latest versions for optimal performance and compatibility.
7. **Check Hosting Plan**: If your website traffic has increased significantly, consider upgrading your hosting plan to one that can handle higher resource demands.
We hope this information is helpful.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 11:20
Hi @Abdul Moiz,
You’re welcome!
Best regards,
The 8Theme Team.
Rose Tyler
Support staff
January 29, 2025 at 11:18
Hello @joebuston,
Please check the sidebar now.
We’ve activated “Sidebar only for blog page” via Theme Options.
“i cant edit the page itself i get critical error for some reason” – please record a video of your actions and the problem.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 10:46
Hello,
Good morning, and thank you for reaching out to us.
We appreciate you taking the time to follow the support tutorials.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Could you please clarify if the screenshot you provided is from a blog page or a single post page? Additionally, would it be possible for you to share a link to the website where this example can be found?
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 09:07
Hello, Octatech,
Have you reached out to the author of the plugin in question? Please note that the error log from WooCommerce indicates the issue originates from this third-party plugin. This is not a conflict with our theme but rather a problem within the plugin itself, which needs to be addressed by the plugin’s developers.
If the plugin is essential for your website, you may consider temporarily disabling it to test whether this resolves the issue with the prices or if there is another underlying cause for the problem.
Additionally, could you please test if the same pricing issue occurs when using a default theme, such as Storefront? (You can switch themes via Appearance → Themes). If the issue persists regardless of the theme being used, it would confirm that the problem is unrelated to the theme. In such a case, we recommend reaching out to WooCommerce plugin support for further assistance: https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 08:28
Hello,
Thank you for reaching out to us
Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 08:19
Hello,
Switching themes should not cause any significant issues. However, it may result in a change in the positioning of widgets. To address this, we recommend the following solution:
Before switching themes, navigate to the Appearance > Widgets tab. This will allow you to easily move the widgets back to their correct areas after switching.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 08:17
Hello, JPGlobal,
Thank you for reaching out to us.
1/ Please provide some videos or screenshots, and any error logs you may have.
2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
4/ Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 29, 2025 at 08:13
Hello @joebuston,
Thank you for reaching out to us.
Appearance > Widgets > edit content of Main sidebar;
To disable the sidebar, go to edit page > XStore Options > Sidebar Position – https://prnt.sc/gB97Lnl4VpUC
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
If you have any further questions, please kindly formulate them more specifically and in detail to avoid any misunderstandings.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
January 28, 2025 at 16:36
Hello,
We appreciate your prompt response.
In this case, we kindly recommend reviewing the code added to the child theme and comparing the Theme Options to identify any discrepancies that might be causing the issue.
For example, you may connect to the files via FTP and temporarily rename the files that were modified in the child theme. This will help determine if the issue is related to those files. Once you identify the specific file causing the problem, we suggest removing the code in sections to pinpoint the exact part that needs to be modified in order to resolve the situation.
Please note that any changes made to the child theme fall outside the scope of our original code and, therefore, are beyond our area of responsibility.
Best regards,
8Theme Team
Rose Tyler
Support staff
January 28, 2025 at 15:32
Hello, Alinfo,
You’re welcome!
– Loco Translate > Themes > XStore;
– Loco Translate > Plugins > XStore Core;
– Loco Translate > Plugins > Woocommerce;
– settings of elements via the Elementor editor;
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
