Hello, MednaHolistic,

Thank you for reaching out to us.

We’ve checked your media-blog page and images are visible. Please clear the cache and check.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Sayan Kundu,

Thank you for reaching out to us.

Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Clear cache and check how it works then.

Warm Regards,
The 8Theme Team

Hello, Melanie Moutarde,

Thank you for reaching out to us.

The rating stars on your website are typically generated by the review system integrated into the Woocommerce plugin. To manage and change the colors of the rating stars across your entire website, please follow these steps:

1. **Changing the Colors:**
– Theme Options > Woocommerce > Shop > Products design > Rating stars color

2. **Source of Ratings:**
– The ratings usually come from customer reviews submitted through the WooCommerce review system or a review plugin installed on your website.
– You can check and manage these reviews under **Products > Reviews** in your WordPress dashboard.
Please read more here – https://woocommerce.com/document/product-reviews/

3. **Managing Ratings:**
– You can enable or disable product reviews under WooCommerce > Settings > Products and adjust the review settings accordingly.
– Dashboard > Products > settings of individual product, for example https://prnt.sc/8au-h2J7dBdX

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, ReekoB,

Thank you for reaching out to us.

We understand that after moving your site from an IP address to a subdomain with SSL, the fonts and overall appearance are not displaying correctly, as if assets and styles are not loading properly. We appreciate that you have already taken steps such as enabling Cloudflare’s development mode and purging the cache for the subdomain.

To assist you further, we recommend the following checks:

1. **Clear Browser Cache** – Please try clearing your browser cache or testing the site in an incognito/private browsing window.
2. **Check Console Errors** – Open the browser’s developer console (F12 > Console) to check for any errors related to missing assets or blocked resources.
3. **Verify URLs** – Ensure that all assets (CSS, JS, fonts) are loading from the correct subdomain and not still pointing to the previous IP address.
4. **Regenerate CSS Files** – If your theme or plugins have an option to regenerate CSS files, please try doing so.
5. **Disable Cloudflare Temporarily** – Although you have set Cloudflare to development mode, you may also try temporarily disabling it to see if the issue persists.
6. **Check SSL Configuration** – Ensure that all resources are being loaded over HTTPS and there are no mixed content issues.

If the issue continues, contact the hosting provider to get assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself.

Best Regards,
8Theme’s Team

Hello,

We’ve deactivated the Fake sale popup for you https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand the issue you are experiencing with the template overlap. Please ensure that the previous template is completely removed or reset before applying the new one. Additionally, clearing your browser cache and website cache may help resolve the issue.

We would like to inform you that you have the option to remove the demo content provided by our theme. To do so, please navigate to the XStore dashboard, select ‘Import demos’, and then choose ‘Delete content’. https://imgur.com/tRQiXkE and https://imgur.com/Dgflv5f

If you delete any content imported with our theme, it will be permanently removed, and there’s no way to undo this action.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Rokas,

Thank you for reaching out to us.

1/ Appearance > Widgets > https://prnt.sc/grIFtc8LUlfX
Loco Translate > Plugins > XStore Core > edit translation;
Loco Translate > Plugins > Woocommerce > edit translation;
Loco Translate > Themes > XStore > edit translation;

2/ Theme Options > Woocomerce > Shop elements > Variation swatches > Position > Disable.

Best Regards,
8Theme’s Team

Hello, Cristina,

1/ “How coul i change the size od the product box in header ” – do you mean this one https://prnt.sc/6g9jA0RtjNuh ? Go to edit Slide using Elementor > settings of the element – https://prnt.sc/vxazQkMnDLof

2/ “also i erase the second slide but i jjust need one” – If you do not require the slider effect, there is no need to use a slider element. Instead, you can add the content directly to the page. We have created an example of this on your homepage—https://prnt.sc/9pvv2uyIoFiX Please review it and let us know if it meets your requirements –

3/ “how can i erase the arrows” – If you choose not to use the slider element, the arrows will not appear. However, if you prefer to keep the slider, you can adjust its settings accordingly https://prnt.sc/s3FVzRtRt84s

4/ “how can i change the font tipe (i have a specific font) i dont know if i need to upload it and how to configure it” – https://elementor.com/help/custom-fonts-pro/ https://elementor.com/blog/custom-fonts/

Best regards,
8Theme’s Team

Hello, Safe Desires,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

Clear cache and check how it works then.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

After browser resize you need to refresh the page to allow the script to recalculate the height.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Bas Kling,

We appreciate your prompt response.

Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .swiper-vertical-images .vertical-thumbnails-wrapper {
    max-height: 625px;
    overflow: hidden;
}

Best regards,
8Theme’s Team

Hello, Gracu_,

Thank you for contacting us and for using XStore.

Could you please provide the links to the pages shown in your screenshots, as well as FTP access details?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team