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Shop page x store category filter not working

This topic has 2 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Waleed Afzal
    Waleed Afzal
    Participant
    February 6, 2025 at 00:18

    I have implemented a category filter of X store on our shop page. It was there as in the demo. But It’s not displaying categories even by search or list whatever I do. It’s not showing. Above that filter, I added the default WordPress category which works fine but doesn’t have the option of Ajax loading. It’s best if X store’s filter works.

    https://ecobasis.therelah.com/shop/

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    #433462 Copied Theme version: 9.4.7
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2025 at 08:28

    Hello,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Let us know the results.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

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