Hello,

We hope you are doing well.

Kindly take a moment to review the following article: https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It provides important information regarding product images.

Additionally, we recommend regenerating thumbnails using the appropriate plugin to ensure optimal display and performance.

Should you require any assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Nauman,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Sometimes when you import a demo with a great number of images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

Let us know the results.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

As we can see, paddings work fine – https://gyazo.com/ac9607587ab5fabd875f4228dccf8770 https://gyazo.com/f1b048f97ae5a5e309bca8804a0c7331

Could you please clarify the specific result you would like to achieve? This will help us provide you with more accurate guidance on the necessary adjustments.

Best regards,
8Theme Team

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Anurag,

We’ve enabled the lightbox via Single Product Builder – https://prnt.sc/CzWjza9jKaEy

Could you please provide a link to the product in question and describe the desired outcome in more detail?

Best Regards,
8Theme’s Team

Hello,

Thank you for the screenshots. Could you please also provide the link to the page with the textbox in question?

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.
Clear cache and check the result.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

Single product builder via Elementor > edit template > replace Tabs element with Product content https://prnt.sc/zmqvU9AozrBO

Best regards,
8Theme’s Team

Hello, Cristina,

You can add a new element for this text with own settings – https://prnt.sc/tMuuRuCCclsp

Best regards,
8Theme’s Team

Hello, Quyen,

https://prnt.sc/TnG_1OCnwiFG

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

As we can see, you are using a pirate version of our theme – https://prnt.sc/g12fYZewAUAv

It is not safe and we can’t be responsible for the code and work of the pirate version.

We would recommend you re-upload on site the official version of XStore, purchased from ThemeForest, and activate the theme using the official purchase code https://xstore.helpscoutdocs.com/article/90-how-to-find-your-themeforest-item-purchase-code

Best regards,
8Theme’s Team

Hello,

Thank you for providing the product link and screenshot. However, it is still not entirely clear what exactly the issue is. Could you please provide additional screenshots for clarification?

Best regards,
8Theme Team