Forum Replies Created

Viewing 30 posts - 12,181 through 12,210 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 11:36

    Hello, @coffeedog,

    1/ https://prnt.sc/6e4xb5UVTsrI – as we can see, you already added the code – https://prnt.sc/R6gNwbJZFVMq and it works – https://prnt.sc/aExynOdCXAaZ

    2/ Please open up a new topic for a new question – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 11:32

    Hello, @Lani,

    Please check now – https://prnt.sc/Il5aZ4VT7fMB

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 11:30

    Hello, Divorah,

    Thank you for contacting us and for using XStore.

    Go to Appearance > Widgets > Main sidebar > remove static block widget or select static block there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 11:28

    Dear Khurram Virk,

    Thank you for getting in touch with us.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 11:08

    Hello, AshleyW,

    Thank you for reaching out to us.

    Progress bar (under Sales Booster) is just a promotional option, it does not affect the WooCommerce settings.

    Please check the WooCommerce documentation to apply free shipping if a minimum amount is spent https://docs.woocommerce.com/document/free-shipping/
    If this doesn’t work, contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    “Regarding this same sales booster, I did message months ago… I didn’t receive an answer…” – please provide the URL of your topics with this request.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 11:03

    Hello, Coffeedog,

    When you use Yoast SEO, the support of the plugin will help you to add the Meta Description.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 11:02

    Hello, Maciej Majchrzak,

    Thank you for contacting us and for using XStore.

    1/ There is no such option, by default, but HTML can be used, for example, https://prnt.sc/PQ4O4c_Qi-fe > https://prnt.sc/mYcaSwsXXTO0

    2/ Do you use our new single product builder? https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
    If so, you need to add this element inside single product page content – https://prnt.sc/qNF67B40omoS

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 10:56

    Hello, Andpixels,

    Thank you for reaching out to us.

    Please disable all 3rd-party plugins and check how it works then.
    If the problem is independent of activated plugins, please provide us with temporary wp-admin and FTP. This will allow us to take a closer look at the issue and determine the best course of action to help you.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 10:53

    Hello, @Kharim,

    We appreciate your prompt response.

    Please clear cache of the browser and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 10:47

    Hello, Fakhar Bashir,

    Thank you for contacting us and for using XStore.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 10:41

    Hello, @Lani,

    We appreciate your prompt response.

    Theme Options > Typography settings have higher priority, so you can change settings for Headings > Variant and Line Height globally for all headings on site from there,
    or use custom CSS code (Theme Options > Theme Custom CSS):

    h2.has-large-font-size {
        font-weight: 700;
        line-height: 54px;
        margin-bottom: 28px;
    }
    h3.wp-block-heading {
        font-size: 21px;
        font-weight: 600;
        line-height: 32px;
        margin-bottom: 28px;
    }
    .single-post .content-article p {
        line-height: 32px;
    }

    to get this result: https://prnt.sc/0yf7hh-YZqn-

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 09:55

    Hello, Dimitris,

    We appreciate your prompt response.

    Please rename the file https://prnt.sc/D3anDV0fR5rU to xstore-el.po and change the location to /wp-content/languages/themes/ folder.

    You forgot to translate the XStore Core plugin – https://prnt.sc/2sLT6ckwwjSW , so we added translation files for you. Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 09:49

    Hello, Riccardo,

    Thank you for reaching out to us with your concern. We understand that you are experiencing issues with some words not translating correctly on your website. We apologize for any inconvenience this may have caused you.

    To assist you effectively, could you please provide us with temporary wp-admin access?

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 09:48

    Hello, @Lani,

    Thank you for getting in touch with us.

    Please try to use the next custom CSS code:

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 09:42

    Hello, Coffeedog,

    Thank you for reaching out to us with your concern regarding the missing Meta Description tag on your website.

    Theme Options > SEO > Enable SEO Settings > Custom Meta Description.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 09:30

    Hello, VKSrbija,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please disable 3rd-party plugins first, for example, Kirki.

    Provide temporary wp-admin access, so we can install the XStore Core plugin for you.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 09:13

    Hello, @mirko,

    I hope this message finds you well.

    Please accept our apologies for the delayed response. We appreciate your patience.

    We suggest that you reach out to WooCommerce’s support team for further assistance with your inquiry. It appears that your request may extend beyond the default functionality of variable products, and additional customization or a plugin might be necessary to achieve the desired outcome. You can contact WooCommerce support through the following link: https://wordpress.org/support/plugin/woocommerce/

    Thank you for your understanding, and we wish you the best in resolving your issue.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 09:02

    Hello, Alfi,

    Thank you for your response.

    Please test if payment buttons are shown when Storefront (default WooCommerce theme) is activated. For this go to Appearance > Themes > install and activate Storefront.

    If the problem persists even with the storefront, you need to contact WooCommerce support.
    If the problem is there with XStore only, provide FTP access, please.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2023 at 08:52

    Hello,

    Thank you for contacting us and for using XStore.

    Answered by email. Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 19:02

    Hello, SofiaTaz,

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 17:59

    Hello, Mirko,

    Yes, this behavior seems should be improved for our new Single Product Builder.

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 17:30

    Hello, Dimitris,

    Thank you for reaching out to us with your queries.

    1/ Regarding your request, we would like to assist you further with the transition of the XStore Core plugin. To do so effectively, we may need to review your current settings. If you could kindly provide temporary wp-admin access, we will be able to investigate and address any issues directly.

    2/ https://prnt.sc/1KqL-omEefQq – we would recommend you check the settings of this plugin.

    We appreciate your cooperation and look forward to resolving your concerns promptly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 16:54

    Hello, Salmi,

    Thank you for contacting us and for using XStore.

    Why you do not want to create a Shop page but want to use a Home page for this?

    “but the buttons “back to store” are not displayed” – where exactly?

    Please check if you have the same situation when not our theme is activated, but the default WooCommerce theme – Storefront.

    By default Shop page (archive for products) can’t be edited using Elementor, but your Home page content was created using Elementor. Elementor Pro allows editing Shop, so we would recommend you contact support of the Eleemntor Pro plugin first.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 16:43

    Hello, @Brunos,

    We appreciate your prompt response.

    Please clear cache and check now on tablet & mobile.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 16:30

    Hello, Dilan,

    Thank you for reaching out to us with your concern.

    We would like to assist you further, but in order to do so, we need a bit more information about the issue you are experiencing. Could you please describe your request in more detail?

    Additionally, it would be very helpful if you could provide the URL of the page you are referring to. This will enable us to understand the context better and address your concerns more effectively.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 16:27

    Hello, Enjin,

    We’ve copied the etheme_cart_items function to the child theme to override the h4 tag in the mini cart. Please check.

    The code is from line 348 to 516 under the functions.php file – https://prnt.sc/KNCdNELssn9i

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 16:23

    Hello, @Marlon,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 15:53

    Hello, W2M,

    Thank you for reaching out to us with your concern regarding the translation issue in the shopping cart.

    Please rename this file https://prnt.sc/1sSfG31KKwO7 to xstore-core-de_DE.po

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 15:43

    Hello, @Brunos,

    We appreciate your prompt response.

    https://prnt.sc/UVV0wPZDCM64 – please clear cache and check now.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2023 at 15:39

    Hello, SofiaTaz,

    The test should be done with the WooCommerce theme – Storefront (Twenty twenty-four is the default WordPress theme).
    We’ve checked with Storefront on your site, and here is the result – https://prnt.sc/uAsfzKfrm_47 We would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    With the default theme, there is no Add to Cart with quantity on the Shop page, you can disable it in our theme too – https://prnt.sc/rVcP2R_OQV2e

    Kind Regards,
    8theme team

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    Viewing 12,210 results - 12,181 through 12,210 (of 68,227 total)
Viewing 30 posts - 12,181 through 12,210 (of 68,227 total)
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