Please check how this works with the default WC theme – Storefront, and provide us with screenhots or videos of the correct result you get. The test should be done with Storefront exactly because this is the default WooCommerce theme.
If you get the problem with our theme only, provide temporary wp-admin and FTP access so our developers can take a closer look.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Please contact administrator for this information.
Rose Tyler
Support staff
November 30, 2023 at 13:34
Hello, Ziga32,
Thank you for contacting us and for using XStore.
How this popup content was created https://prnt.sc/ZE61neYwcmIX ? Do you use an additional plugin?
” It should be Black and white on hover” – where we can find these settings?
The fix will be included in the next theme update, we plan to release it within 1-2 days. Would you mind to wait?
Kind Regards,
8theme team
Rose Tyler
Support staff
November 30, 2023 at 12:15
Hello, Mirko,
Here is the new one https://prnt.sc/Dvsh7mAReXhF
Please provide URL of product with the problem, so we test it one more time.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 30, 2023 at 11:51
Hello,
Sorry, but your answer is unclear.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 30, 2023 at 11:37
Hello, Mirko,
We’ve checked your product from mobile and do not see the problem. Please check the Private Content area.
Clear cache of your mobile browser and then check the product, and describe the problem one more time in more detail.
Kind Regards,
8theme team
Please contact administrator for this information.
Thank you for your response.
1/ We made changes in xstore/framework/compatibility/wcmp.php to fix show products per page count.
This fix will be globally included in next theme update as well.
2/ we made tests about sorting products on your https://stg-xstore-stage.kinsta.cloud/vendor/drink_ricks/
page and found that it works good even now, video – https://we.tl/t-kp1gFhwmBY
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 30, 2023 at 07:05
Hello, Ziga32,
We appreciate your prompt response, but we can’t connect FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?
Kind Regards,
8theme team
Rose Tyler
Support staff
November 29, 2023 at 22:00
Hello, @Jared,
The Home page uses a custom header, to change the header for the Front page, please go to Theme Options > Header Builder > Multiple headers > edit the custom header https://prnt.sc/3zcXwZtmxt1D
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 29, 2023 at 17:01
Hello, @Jared,
As we can see changes are visible for logged as admin user, but not via an incognito browser window for not logged customer. It means there is a cache that causes problems on your site.
As we can see you are using CDN https://prnt.sc/WZbHMkW6P54U , so disable CDN cache or contact your hosting provider to get assistance. This situation is independent of the theme.
We hope for your understanding.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 29, 2023 at 16:49
Hello, MAHDAR,
You’re welcome!
Thank you for understanding.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 29, 2023 at 16:49
Hello,
Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with a payment method icon appearing on the checkout page.
Please check now.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 29, 2023 at 16:42
Hello,
Thank you for getting in touch with us.
We would recommend you contact the support of WooCommerce to get a consultation – https://wordpress.org/support/plugin/woocommerce/
If this is something that is not allowed by them, additional customization may be required.
We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 29, 2023 at 16:34
Hello, Ziga32,
We need ftp access also.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
